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Reduce Hospitality Turnover: Employee Retention is Key for Top Talent Success!

Hotelogix

The Importance of Employee Retention in Hospitality Why Retention Matters In hospitality, employees are the heart of the business. From front desk staff to housekeeping , every team member contributes to the guest experience. Constant Manager Turnover Instability in leadership can lead to unorganized teams and low morale.

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Elevate cross-functional operational knowledge to support a changing workforce

AHLEI

Building and managing a thriving hospitality team is easier said than done, especially during these times of high employee turnover. Challenges include a lack of basic management skills, on-the-job training, development difficulties, and the need to support a broader range of operational tasks. Module 4: Housekeeping.

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Hospitality training: Courses and programs for hotels

SiteMinder

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

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RBH appoints director of sales and marketing manager at Holiday Inn Blackpool

Hotel Owner

RBH Hospitality Management has appointed Laura Taylor as director of sales and marketing manager ahead of the opening of the Holiday Inn Blackpool. The development is placed off the side of the train station, offering a central hub for both business and leisure guests arriving in Blackpool.

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Holiday Inn Blackpool launches campaign to recruit 70 positions

Hotel Owner

Covering everything from managerial positions to front-of-house and housekeeping staff, the campaign aims to attract talented, local individuals who can express their personalities within their role. Hospitality is such a varied and exciting industry where no day is ever the same and we can promise that here at the Holiday Inn Blackpool.”

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Customer service vs. customer support: what’s the difference?

Les Roches

Understanding the differences between these two approaches is essential for working in hospitality management as they are both critical to providing a positive customer experience and strengthening customer engagement. Not following up with customers: Follow up promptly and ask them for honest feedback on their experience.

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Switch Hospitality names new Park Regis Birmingham hotel manager

Hotel Owner

Switch Hospitality Management has announced the appointment of Kirstie Orton as the hotel manager of its flagship hotel, Park Regis Birmingham. Park Regis is renowned for its commitment to exceptional customer service, creating an elevated experience that guests will want to return to again and again. “As