SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To train employees on the use of hotel management software, like SiteMinder, for improved efficiency and data management.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

SEPTEMBER 20, 2024

This is not to be confused with hotel general management, which has a broader scope. Traditionally, a hotel general manager focuses on day-to-day operations, such as guest services, housekeeping and food and beverage management. In contrast, a hotel asset manager views the business through a financial lens.

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52

Les Roches

SEPTEMBER 16, 2024

This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments. Pursuing a degree in hospitality management or a related field will give you valuable foundational knowledge in hotel operations, customer service and quality standards.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52