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High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guestservices, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.
Duties include negotiating with vendors, managing contracts, quality assurance, stock taking, and accounting. Human resources manager. This involves planning and coordinating patrols, managing surveillance systems, training staff for emergency procedures and supervising all other security job positions at the hotel.
This includes organising airport transfers, shuttle services, and ensuring that event venues are set up according to specifications, which reduces the burden on your staff. Supplier and vendormanagement : Coordinating with local suppliers for accommodations, catering, and services.
Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guestservice department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.
This involves identifying bottlenecks, implementing new systems and ensuring smooth operation across all departments Resource management: this ensures the hotel can meet departmental needs so everything runs smoothly without exceeding budgets Data analysis: identifying trends such as occupancy or guest satisfaction to make more informed decisions and (..)
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