Guest Services Training Workshop 
Revenue Hub
OCTOBER 6, 2023
I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.
Revenue Hub
JUNE 27, 2024
For example, if a guest reveals their preferred name at check-in and later, a housekeeping agent drops off extra towels, they should be greeted by their preferred name. This harmonious approach will improve the customer experience and allow the staff to interact more confidently with each guest.
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Hotelogix
AUGUST 26, 2024
Effective communication in the hotel industry is crucial because it allows: Efficient Guest Service: Staff can quickly receive and respond to guest requests or queries. Follow-up: Check back to make sure the guest is happy with the service. How to Train Hotel Staff in Cross-Cultural Communication?
Smart Brief Hospitality
MARCH 10, 2024
As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.
Les Roches
SEPTEMBER 19, 2024
Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.
Metasphere
OCTOBER 26, 2023
We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry. These may include initial setup costs, staff training, and ensuring the security of guest data.
Les Roches
JULY 3, 2024
Employees in the Sharjah tourism sector are trained to deliver the most personalized and memorable experiences to visitors Opportunities for career growth: tourism in Sharjah is experiencing rapid growth, creating numerous opportunities for career advancement and professional development.
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