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Despite the cost-of-living crisis and economic uncertainty, the international hospitality and tourism industry is experiencing a surge in bookings as the summer season reaches its peak. An estimated 235 million tourists travelled internationally in the first three months of this year, more than double those in the same period of 2022.
This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guestservices. Train your staff to identify and capitalize on upselling opportunities. Personalized guest engagement: Use CRM systems to track guest preferences and tailor offers accordingly.
THE GREATEST GENERATION/THE SILENT GENERATION (BORN BEFORE 1945) Although this generation no longer comprises a big part of the travellers, they are still around, and since they are enjoying the golden years of their retirement, they tend to travel with the sole purpose of relaxing.
Find your passion: Sharjah tourism careers 3rd July, 2024 In this article Located along the shores of the Arabian Gulf, Sharjah is a hub of culture, heritage and innovation in the United Arab Emirates(UAE). In this article, we will explore tourism careers in Sharjah.
Finding Dubai tourism careers that inspire you 27th June, 2024 In this article Dubai, in the heart of the United Arab Emirates, is renowned for its innovation, towering skyscrapers, luxurious resorts, and vibrant cultural scene. Discovering Dubai’s tourism sector Dubai’s population was estimated to be over 3 million in 2024.
The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Depending on the region, the evaluation is carried out by independent assessors or national tourism organizations. Who Rates Hotels in the Star Rating System?
The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Depending on the region, the evaluation is carried out by independent assessors or national tourism organizations. Who Rates Hotels in the Star Rating System?
Exciting hospitality careers that allow you to travel 27th June, 2024 In this article Does the idea of a traditional office job leave you yearning for adventure? Get ready to find a career path where every day brings a new adventure and every guest becomes a part of your unique travel story.
Marketing strategy: Highlight your key marketing initiatives, such as online advertising, social media engagement, or partnerships with travel agencies. Target market: Define your ideal guest profile, including their demographics, interests, and travel habits. Research your direct competitors and indirect competitors (e.g.,
Or perhaps when a guest using a wheelchair enters the hotel spa, the receptionist greets her with, “Oh, I’m so sorry you’re confined to a wheelchair.”. These and other similar responses can cause your guests distress. There are more travelers with disabilities than ever before. Elements of Servicetraining builds confidence.
NB: This is an article from Robert O’Halloran , Professor Director, School of Hospitality Leadership at East Carolina University A new hotel to some is just another place some travelers cannot afford to stay. Define your target segments as business travelers, group and meeting attendees, or tourists and leisure travelers.
This surge in tourism has significantly bolstered the hospitality sector, creating a wealth of opportunities for those aspiring to build a career in this dynamic industry. For prospective hospitality students, the top 10 hotels in Abu Dhabi represent the pinnacle of luxury and service excellence.
It encompasses a wide range of responsibilities, such as managing guestservices, supervising staff, maintaining facilities and optimizing financial performance. Hotel managers are tasked with ensuring the smooth and efficient operation of the property while providing exceptional service to guests.
The thriving hospitality scene in Dubai The hospitality industry in Dubai has experienced remarkable growth over the years, to the point where hospitality in the UAE is expected to make 7 billion USD by 2026 , evolving into a global hotspot for tourism and hospitality. Why work in hospitality in Dubai?
Understanding hotel management Managing a hotel or other tourism venue covers a broad range of roles and responsibilities, all of which are vital to the success of the business. Hospitality and tourism management fundamentals All hospitality education courses should include a comprehensive understanding of the key industry basics.
Tourism and hospitality are major businesses and in some countries, such as Thailand, tourism has a significant impact on GDP. Hospitality is an industry that operates in almost every country in the world, which means it offers plenty of scope for travel and high-paying hospitality careers. Why work in hospitality?
It’s a constant challenge, especially as competition and guest expectations are higher than ever. An incredible 81% of travelers rely on online reviews before booking. Training Provide continuous coaching to ensure all employees are familiar with quality standards, procedures and the importance of QA.
Accreditation means the course meets established quality standards and is recognized by employers Curriculum and course content: evaluate the modules in the course to check they cover all the main aspects of hotel management, including guestservices, operations management, finance, marketing and leadership.
Everything you need to know about resort development 5th July, 2024 In this article A key growth driver in global tourism, resort development substantially contributes to job creation, revenue generation and regional advancement. Forecasts indicate a positive annual growth rate of 4.7%
Also referred to as a DMC , it works as a strategic partner for you, helping to provide authentic and well-organised experiences for your guests. What is the difference between destination management companies and travel agencies? They tailor their services to create unique, curated experiences.
This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments. In addition to these day-to-day operations, they may also review the effectiveness of staff training programs and customer complaint protocols.
Grow your expertise by using cross-departmental training opportunities to gain a broader understanding of different hotel operations departments. You can begin in any department that interests you, such as front office, housekeeping, food and beverage or maintenance.
These digital learning programs are designed to provide comprehensive education and training in various aspects of hotel management and hospitality operations. They cover a broad range of topics, including hotel administration, guestservices, marketing and financial management. What is an online hotel management course?
Students learn about various aspects of the hospitality industry, including lodging operations, food and beverage management and guestservices. Certificate programs Hotel management certificates offer specialized training in specific areas.
The top hotels in Dubai What it’s like to work in top hotels Different job roles in top hotels How to get roles in top hotels With over 17 million international visitors in 2023 ,Dubai is one of the key destinations globally for leisure and business travelers. Happy, motivated employees are more likely to provide exceptional service.
Before then, she worked in the hotel industry in positions across organizational development, training, quality management and hotel operations for The Ritz-Carlton Hotel Company, Lodgian Inc. and Starwood Hotels and Resorts. He is a member of the Circle of Excellence, HVMG’s highest honor.
From booking systems to personalized guestservices, automation is playing an increasingly vital role in the hospitality industry. By studying tourism and hospitality management you can gain a greater perspective on how automation can be applied. What is automation in the hospitality Industry?
In this article, we’ll look at the advantages of online learning for hospitality training, from flexibility and accessibility to tailored curriculums and interactive experiences. Mobile accessibility and on-the-go training solutions In today’s fast-paced world, accessibility is important for learners who are constantly on the move.
million travelers per month , hospitality is a major part of the city. Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guestservices and staff management.
As one of the world’s premier travel destinations, the city captivates visitors with its sun-drenched beaches, cultural diversity and thriving entertainment scene. Boasting panoramic views of the Los Angeles skyline and Hollywood Hills, this prestigious hotel offers travelers the highest levels of guest experience.
Front office manager As the face of guestservices, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.
At their most simple, they’re gatherings for connection, and at their best, they’re experiences that leave lasting impressions on hotel guests and attendees alike. Events are a never-ending marketing opportunity and a major source of tourism. Tip : Conduct role-specific training sessions.
From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.
A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guestservices to managing staff and budgets.
The power of online reviews and guest feedback cannot be ignored. Roughly 81% of individuals consistently consult reviews before reserving a hotel and more than half of travelers read through multiple pages of reviews to uncover issues. These roles contribute to the seamless operation and exceptional guest experiences in hotels.
Allocate funds for essential expenses such as tuition, fees, housing and meals and discretionary spending for entertainment, travel and other non-essential items Minimize expenses: look for opportunities to minimize expenses and save money where possible.
Are you interested in a career in the travel and tourism industry? One day you could be responsible for guestservices, while on another, you could be overseeing staff training and managing bookings. Practical experience working in restaurants can give you on-the-job training. can be beneficial.
Dog surfing instructors teach guests and their furry companions how to catch waves together, providing safety equipment and guidance for both humans and dogs. This unusual job combines elements of water sports instruction with pet care, offering a one-of-a-kind activity for adventurous travelers and their dogs.
As a premier global travel destination, New York attracts millions with its towering skyline, rich culture and unforgettable culinary experiences. Central to the city’s renown for delivering exceptional guest experiences is its selection of hotels. gregobagel / iStock via Getty Images What is it like to work in top New York hotels?
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