Hospitality Net

OCTOBER 10, 2023

My job as a hospitality industry conference speaker and training facilitator affords opportunities to speak with lodging industry leaders from a broad spectrum of management companies, brands, and independents.

Guest Services 98

Guest Services Training 98

Hospitality Net

FEBRUARY 21, 2024

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

Guest Services 98

Guest Services Training 98

Hotel Owner

JANUARY 15, 2025

In the hospitality industry , terms like “guest service” and “guest experience” are often used interchangeably. It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. What is guest service?

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

Service that Sells

MARCH 4, 2024

Training Your Kitchen Employees Need Training is key to ensuring your kitchen employees can handle the pressure that comes with working in a restaurant. Kitchen employee training must cover a wide variety of topics. Kitchen employees should take the same HR training as the rest of your staff.

Training 83

Training Front of House Guest Services 83

Revenue Hub

JANUARY 24, 2025

As technology has crept into the cycle of guest service, todays guests have far fewer conversations with hotel staff. The problem is that most front desk staff no longer receive training in these areas. Encourage front desk staff to channel-convert guests who call directly with questions while shopping online at an OTA.

Training 108

Training Book Article Blog 108

Hospitality Net

OCTOBER 4, 2023

Hotel employees have been trained to focus on "service", but is that enough?

Guest Services 97

Guest Services Training 97

Hospitality Net

JANUARY 21, 2024

In the highly competitive hospitality industry, the key to success often lies in consistently delivering guest experiences.

Guest Services 73

Guest Services Training 73

Modern Restaurant Management

FEBRUARY 17, 2025

This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services.

POS Systems 88

POS Systems Scheduling Pricing Guest Services 88

Hospitality Net

JULY 10, 2023

Some topics have a broad-based theme, such as hospitality & guest service excellence, while others are very specific such as training tips, transient reservations sales, and hotel group and event sales.

Training 87

Training Reservations Guest Services Presentation 87

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

DECEMBER 17, 2024

” Key Point: Transparent billing builds guest confidence and reduces disputes caused by unexpected charges. Read More : Revolutionize Guest Service with the Hotel POS System! Train Your Staff to Prevent Chargebacks Your hotel staff plays a crucial role in preventing chargebacks. unclear billing, miscommunication).

Document 100

Document Communication Book Reservations 100

Hotel Owner

NOVEMBER 8, 2024

A recent report by the Institute for Apprenticeships and Technical Education (IfATE) has detailed new upgrades in apprenticeship schemes that intend to support a steady, well-trained workforce to address the fall-out from both Brexit and the pandemic. The end of business rates relief could directly impact the viability of apprenticeships.

Housekeeping 52

Housekeeping Front of House Training Catering 52

Revenue Hub

FEBRUARY 14, 2024

I have always been a huge fan of articles written by Alan Young, CEO of Puzzle Partner, but I was super happy to read his most recent article entitled Has the ‘New’ Service Culture Become the ‘No’ Service Culture? How much formal training have you put your staff through on these subjects? In this publication.

Training 108

Training POS Systems Guest Services Definition 108

Hospitality Net

OCTOBER 8, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, October 21, from Noon – 12:45pm EST.

Training 52

Training Guest Services Scheduling 52

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Responsive Service: Ensure your staff is well-trained to respond swiftly and effectively to guest requests and concerns.

Guest Services 130

Guest Services Customer Service Book Demo 130

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

Training 59

Training Customer Service Communication Housekeeping 59

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hospitality Net

MAY 29, 2024

Being a provider of training in the topic areas of hospitality, sales, and guest service excellence, my eyes are always drawn to any headline with the words “personalized” or “guest hospitality” in it.

Guest Services 97

Guest Services Training Article 97

Service that Sells

JANUARY 30, 2023

Mistake #2: Skimping on Training At restaurant training is a process, not an event. Recognize employees by training and re-training them monthly, daily — even hourly, customizing your approach to suit every greeter, server, bartender, busser, cook and dishwasher. Your staff is your most important resource.

Training 93

Training Communication Server Guest Services 93

Modern Restaurant Management

SEPTEMBER 16, 2024

Specifically, at Walt Disney World, they taught me not only the value of, but how and when to execute guest service recovery. This situational based training removed the ambiguity and empowered us all to do things because it was the right thing to do. This could the be right way to address a lost and scared child.

Training 180

Training Strategic Planning Marketing Guest Services 180

AHLEI

OCTOBER 2, 2019

Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements of Service: Serving Guests with Disabilities , an online training program that teaches hospitality professionals how to provide superior guest service to guests with physical disabilities.

Training 52

Training Guest Services Communication Information 52

Hotel Owner

SEPTEMBER 11, 2023

As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. In this blog post, we discuss how to apply hotel staff training programs in a way that benefits your entire organisation.

Training 52

Training Communication Customer Service Blog 52

Hotel Business

MARCH 26, 2025

From front-line guest services to executive leadership, women bring creativity, empathy and a strong work ethic that enhance the overall guest experience. (Id Women have long played a vital role in the hospitality industry, contributing to its growth, innovation and success. Id call them our superpowers!)

Information 52

Information Guest Services Training Article 52

Hotel Owner

OCTOBER 31, 2023

The development programme is designed to give ambitious heads of departments within the RBH portfolio of over 50 hotels an opportunity to fast-track into senior roles with the right training.

Training 98

Training Guest Services Service Management Hospitality Management 98

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Train your staff to identify and capitalize on upselling opportunities. Personalized guest engagement: Use CRM systems to track guest preferences and tailor offers accordingly.

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

Hotelogix

FEBRUARY 8, 2024

  Invest in your team Your staff is the face of your hotel, the frontline warriors who bring your guest-centric vision to life. Invest in training programs that cover the operational aspects of their jobs and teach empathy, communication skills, and problem-solving.

Guest Services 147

Guest Services Demo Guest Satisfaction Document 147

Hotelogix

SEPTEMBER 12, 2024

  This insight allows hoteliers to benchmark their services against their peers and strategically implement changes that can help them stay ahead. For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Proper maintenance is crucial for guest services and reservations. Implement regular quality control checks to maintain high guest satisfaction levels.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotel Business

OCTOBER 5, 2023

He said that his company has been aggressive in implementing training innovations as well as tech solutions to promote recruiting as well as retaining associates. Other participants agreed on the importance of training and engaging the “whole person” in staffing and service decisions.

Training 116

Training Housekeeping Scheduling Guest Services 116

Hotelogix

AUGUST 26, 2024

  Effective communication in the hotel industry is crucial because it allows: Efficient Guest Service: Staff can quickly receive and respond to guest requests or queries. Follow-up: Check back to make sure the guest is happy with the service. How to Train Hotel Staff in Cross-Cultural Communication? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Hotelogix

JANUARY 10, 2025

Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services. Staff members pick it up fast, which reduces training time and errors.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotel Owner

OCTOBER 11, 2023

His main responsibilities include overseeing guest services, housekeeping, maintenance, and managing cost control. She will assist with staff rotas, training, and with supervising the bar, restaurant, and kitchen departments. Joe Devassy joins as general manager and will oversee a 36-strong team at the 73-bed hotel.

Housekeeping 98

Housekeeping Maintenance Guest Services Training 98

Hotel Business

JULY 26, 2023

Proactive Staff Training: After the professional inspection stage, providing hotel staff with comprehensive bed bug awareness and prevention training enables and empowers them to identify potential risks, alert management and take preventive measures.

Training 98

Training Guest Satisfaction Housekeeping Scheduling 98

Service that Sells

OCTOBER 3, 2022

Whether you’re training someone who has worked in the restaurant industry for a while or is just starting out, many employees may be unsure of what to expect. At the beginning of orientation, tell employees what the training objectives are for orientation. Online learning management systems improve consistency in training.

Training 74

Training Guest Services Information 74