Service that Sells

MARCH 4, 2024

Training Your Kitchen Employees Need Training is key to ensuring your kitchen employees can handle the pressure that comes with working in a restaurant. Kitchen employee training must cover a wide variety of topics. Kitchen employees should take the same HR training as the rest of your staff.

Training 83

Training Front of House Guest Services 83

Hospitality Net

JANUARY 21, 2024

In the highly competitive hospitality industry, the key to success often lies in consistently delivering guest experiences.

Guest Services 73

Guest Services Training 73

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hospitality Net

JULY 10, 2023

Some topics have a broad-based theme, such as hospitality & guest service excellence, while others are very specific such as training tips, transient reservations sales, and hotel group and event sales.

Training 87

Training Reservations Guest Services Presentation 87

Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Highlighting experience in luxury hotel management, high-end guest services, or fast-paced environments like resorts can show your ability to handle pressure and deliver results.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Hotel Business

OCTOBER 19, 2023

The Elser Hotel & Residences, a new luxury residential tower in Downtown Miami with a full-service hotel program managed by Highgate , has added in-house wellness services by Pinecrest Wellness – Downtown. We continue to strive to develop new partnerships, amenities and unique offerings for our guests and residents.”

Training 75

Training Guest Services Program Management Scheduling 75

Revenue Hub

FEBRUARY 14, 2024

I have always been a huge fan of articles written by Alan Young, CEO of Puzzle Partner, but I was super happy to read his most recent article entitled Has the ‘New’ Service Culture Become the ‘No’ Service Culture? How much formal training have you put your staff through on these subjects? In this publication.

Training 108

Training POS Systems Guest Services Article 108

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

AHLEI

OCTOBER 2, 2019

Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements of Service: Serving Guests with Disabilities , an online training program that teaches hospitality professionals how to provide superior guest service to guests with physical disabilities.

Training 52

Training Guest Services Communication Information 52

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

Demo 147

Demo Guest Services Guest Satisfaction Document 147

Hospitality Net

OCTOBER 8, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, October 21, from Noon – 12:45pm EST.

Training 52

Training Guest Services Scheduling 52

InnQuest

SEPTEMBER 5, 2023

Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Food and Beverage: Restaurants, bars and room service are vital revenue streams. Firstly, What is Hotel Inventory Management?

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Service that Sells

JANUARY 30, 2023

Mistake #2: Skimping on Training At restaurant training is a process, not an event. Recognize employees by training and re-training them monthly, daily — even hourly, customizing your approach to suit every greeter, server, bartender, busser, cook and dishwasher. Your staff is your most important resource.

Training 93

Training Communication Server Guest Services 93

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

Training 59

Training Customer Service Communication Housekeeping 59

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Optimizing ancillary revenue streams: To diversify your revenue sources, consider enhancing offerings in food and beverage, spa services, and event hosting. Read Also: What is Dynamic Pricing in Hotels?

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

Hospitality Net

MAY 29, 2024

Being a provider of training in the topic areas of hospitality, sales, and guest service excellence, my eyes are always drawn to any headline with the words “personalized” or “guest hospitality” in it.

Guest Services 97

Guest Services Article Training 97

Hotel Owner

SEPTEMBER 11, 2023

As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Modern Restaurant Management

SEPTEMBER 16, 2024

Specifically, at Walt Disney World, they taught me not only the value of, but how and when to execute guest service recovery. This situational based training removed the ambiguity and empowered us all to do things because it was the right thing to do. This could the be right way to address a lost and scared child.

Training 180

Training Strategic Planning Marketing Guest Services 180

Hotel Business

OCTOBER 5, 2023

He said that his company has been aggressive in implementing training innovations as well as tech solutions to promote recruiting as well as retaining associates. Other participants agreed on the importance of training and engaging the “whole person” in staffing and service decisions.

Training 116

Training Housekeeping Scheduling Guest Services 116

Hotelogix

DECEMBER 17, 2024

Direct Guest Follow-Up: After a guest books via an OTA, contact them directly to confirm the booking details and share your policies. Promote Direct Bookings: Encourage direct bookings by offering perks like exclusive discounts, complimentary services, or loyalty points. This builds trust and clears misunderstandings.

Document 100

Document Communication Book Reservations 100

Hotelogix

AUGUST 26, 2024

It helps everyone stay on the same page, ensuring guests feel welcome and well cared for. By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.  This helps keep guests happy and encourages them to return. 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

AHLEI

OCTOBER 1, 2019

That’s a market you want to be a part of, and if you’re going to attract travelers in that segment, your employees need to know how to confidently and effectively serve guests with disabilities. Elements of Service training builds confidence. People feel much more confident and comfortable after the training,” said Slatin.

Travel and Tourism 52

Travel and Tourism Training Back of House Guest Services 52

Service that Sells

OCTOBER 3, 2022

Whether you’re training someone who has worked in the restaurant industry for a while or is just starting out, many employees may be unsure of what to expect. At the beginning of orientation, tell employees what the training objectives are for orientation. Online learning management systems improve consistency in training.

Training 74

Training Guest Services Information 74

Hotel Owner

OCTOBER 31, 2023

The development programme is designed to give ambitious heads of departments within the RBH portfolio of over 50 hotels an opportunity to fast-track into senior roles with the right training.

Training 98

Training Guest Services Service Management Hospitality Management 98

Hotel Owner

OCTOBER 11, 2023

His main responsibilities include overseeing guest services, housekeeping, maintenance, and managing cost control. She will assist with staff rotas, training, and with supervising the bar, restaurant, and kitchen departments. Joe Devassy joins as general manager and will oversee a 36-strong team at the 73-bed hotel.

Housekeeping 98

Housekeeping Maintenance Guest Services Training 98

Revenue Hub

JUNE 27, 2024

If a guest has made a specific request during their turndown service, this should be noted and accommodated moving forward without the guest asking again. For example, if a guest reveals their preferred name at check-in and later, a housekeeping agent drops off extra towels, they should be greeted by their preferred name.

Workshop 107

Workshop Guest Satisfaction Housekeeping Article 107

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. In this blog post, we discuss how to apply hotel staff training programs in a way that benefits your entire organisation.

Training 52

Training Communication Customer Service Blog 52

Revenue Hub

JUNE 28, 2024

To make sure their guest experience is not compromised, you have to have a good accessibility strategy and that your hotel has the appropriate tools to provide a safe space for your guests. On top of that, your team might need special training to deliver the utmost careful guest service.

Travel and Tourism 105

Travel and Tourism Catering Article Training 105

Revenue Hub

FEBRUARY 21, 2024

A guest-centric hotel strategy is an effective way to attract new guests, whilst also encouraging guests to return. 8 Ways to Adopt a Guest-Centred Hotel Strategy If you are not yet employing a guest-centric strategy in your hotel, perhaps now is the best time to start.

Communication 109

Communication Customer Service Housekeeping Article 109

Hotelogix

SEPTEMBER 12, 2024

These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations.  Booking.com : This site allows users to book their stays and leave reviews, giving prospective guests a real-time look at the quality of hotel services.

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Business

JULY 26, 2023

Proactive Staff Training: After the professional inspection stage, providing hotel staff with comprehensive bed bug awareness and prevention training enables and empowers them to identify potential risks, alert management and take preventive measures. These steps barely increase the time spent in each room. The benefit?

Training 98

Training Guest Satisfaction Housekeeping Scheduling 98

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service. What is customer service?

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52