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Hotel check-in and the new discipline of guest service management

PhocusWire

The rapid progress of technology has opened a new world of creative thinking around what the future of guest check-in should look like.

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First Hospitality promotes Jenna Fishel to CCO

Hotel Business

Between 2004 and 2012, she moved up the ranks to sales coordinator, guest services manager and ultimately general manager at the age of 23. .” Fishel has held numerous positions during her 21-year tenure with the company, starting her career as a front desk agent at a property in Ann Arbor, MI.

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Burgh Island Hotel appoints head concierge

Hotel Owner

He has held previous roles across the retail sector and social work, later helping to manage a leading boutique hotel in Wales, and several bars across Spain and Malta. Prior to joining Burgh Island Hotel, James was head concierge/guest services manager at the Raithwaite Sandsend luxury estate near Whitby.

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RBH launches talent development programme for 2024

Hotel Owner

Now in its sixth year, the scheme has already seen five previous candidates become general managers, while 46% of its delegates have been promoted into deputy manager roles, and 29% have had the confidence to move into larger roles.

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David Wahba joins Stonebridge in sales role

Hotel Business

Hotel management firm Stonebridge has appointed David Wahba as VP, sales luxury, lifestyle and resort. Wahba has more than 25 years of experience in the hospitality industry.

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Guest relations manager: how to change to a great role in hospitality

Les Roches

Hotel Management Postgraduate Diploma. What is the difference between guest relations and guest services? While there can be some overlap in the two roles, guest services and guest relations have some notable differences in their duties.