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Hotel check-in and the new discipline of guest service management

PhocusWire

The rapid progress of technology has opened a new world of creative thinking around what the future of guest check-in should look like.

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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RBH launches talent development programme for 2024

Hotel Owner

Now in its sixth year, the scheme has already seen five previous candidates become general managers, while 46% of its delegates have been promoted into deputy manager roles, and 29% have had the confidence to move into larger roles.

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Burgh Island Hotel appoints head concierge

Hotel Owner

He has held previous roles across the retail sector and social work, later helping to manage a leading boutique hotel in Wales, and several bars across Spain and Malta. Prior to joining Burgh Island Hotel, James was head concierge/guest services manager at the Raithwaite Sandsend luxury estate near Whitby.

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What do you study in an online hotel management degree?

Les Roches

Hospitality and tourism management fundamentals All hospitality education courses should include a comprehensive understanding of the key industry basics. Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences.

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Hospitality training: Courses and programs for hotels

SiteMinder

The program should address the latest trends in guest service, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.

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Guest relations manager: how to change to a great role in hospitality

Les Roches

Hotel Management Postgraduate Diploma. What is the difference between guest relations and guest services? While there can be some overlap in the two roles, guest services and guest relations have some notable differences in their duties.