STAAH

OCTOBER 14, 2024

STAAH, a leading software provider for hotel distribution and guest acquisition, and Welcome Pickups, a forever-free software that automates guest pickups and transfers, are excited to announce a strategic partnership to enhance the guest experience for connected properties. says Adam Walsh , Head of Connectivity at STAAH.

Guest Services 113

Guest Services Guest Satisfaction Book Reservations 113

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

Guest Services 109

Guest Services Definition Communication Training 109

eHotelier

MARCH 20, 2023

The two hospitality tech global leaders partner to streamline hotel operations and create a personalized guest experience for hotel guests

Guest Services 130

Guest Services 130

eHotelier

SEPTEMBER 30, 2024

Travel Outlook, The Premier Hotel Call Center™, proudly announces its latest partnership with Spokane Tribe Resort & Casino, a leading gaming and entertainment destination in the Pacific Northwest.

Guest Services 130

Guest Services 130

Hospitality Net

JULY 23, 2024

The Hotels Network (THN), a direct growth platform serving over 20,000 hotels around the world, proudly announces the launch of KITT, the first AI Guest Service Agent specifically designed to elevate hotel guest experiences and enhance operational efficiency.

Guest Services 98

Guest Services Communication 98

Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Highlighting experience in luxury hotel management, high-end guest services, or fast-paced environments like resorts can show your ability to handle pressure and deliver results.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Hospitality Net

JULY 30, 2024

the fast-paced world of hospitality, guest service is undergoing a transformative shift, due to the further digitalization and the growing importance and integration of Artificial Intelligence (AI) technologies.

Guest Services 78

Guest Services Article Magazine 78

Hospitality Net

FEBRUARY 21, 2024

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

Guest Services 98

Guest Services Training 98

Hospitality Net

OCTOBER 10, 2023

Based on my observations, I think there are a lot of leaders, including some with decades of experience who work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.”

Guest Services 98

Guest Services Training 98

Hotel Owner

JANUARY 15, 2025

In the hospitality industry , terms like “guest service” and “guest experience” are often used interchangeably. It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. What is guest service?

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

Hospitality Net

MAY 23, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform.

Guest Services 111

Guest Services Housekeeping Maintenance 111

eHotelier

OCTOBER 18, 2023

This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients.

Guest Services 130

Guest Services Communication 130

Hospitality Net

MARCH 25, 2025

Xn Global Systems Inc, is delighted to announce that it has completed the certified integration of xnPOS with Stayntouch, the global leader in cloud-based hotel property management systems (PMS) and guest-centric technology.

Guest Services 52

Guest Services Property Management Communication Information 52

Hospitality Net

NOVEMBER 4, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, November 15, from Noon – 12:45pm EST.

Training 104

Training Guest Services Scheduling 104

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

eHotelier

MAY 23, 2023

If hotels continue to struggle in attracting and retaining great young hires by not heeding the call for EX innovation, guest service will be what suffers, greatly impacting the bottom line.

Guest Services 264

Guest Services 264

MEWS

NOVEMBER 5, 2024

Traditionally, hoteliers relied on manual processes and disconnected systems to manage reservations, pricing, guest services and more. The evolution of hotel technology The hotel industry has seen rapid changes in technology over the past decade.

Reservations 130

Reservations Guest Services Pricing Property Management 130

Hospitality Net

DECEMBER 18, 2024

The company will demonstrate how they blend AI, attribute-based booking, and personalized guest services to CES attendees at their booth in Tech East, LVCC, North Hall, Grand Lobby, and Level 1 Meeting Rooms 8543.

Guest Services 105

Guest Services Book 105

Hotelogix

APRIL 11, 2025

From on-site restaurants and bars to spas, gift shops, and recreational services, every outlet presents an opportunity to earn. A lack of proper POS integration often results in revenue leakage, inefficiencies, and frustrated guests. However, these multiple revenue streams also bring a complex set of operational responsibilities.

POS Systems 130

POS Systems Guest Satisfaction Housekeeping Travel and Tourism 130

Hotelogix

FEBRUARY 28, 2025

Instead, they fumble with a self-service kiosk, receive a generic welcome email , and struggle to get a quick response from a chatbot. In the hospitality industry, service isn’t just about function—it’s about feeling. The best hotels use technology to enhance guest experience, not replace human warmth.

Concierge 130

Concierge Guest Services Book Demo 130

Hospitality Net

JULY 10, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER NOW!

Training 105

Training Guest Services Scheduling Marketing 105

Hospitality Net

OCTOBER 15, 2024

For those who might not have heard the term, it’s one that applies to different sports such as gymnastics, diving, snowboarding but can be applied to most sports and industries. To ‘stick the landing’ means that you completed an activity with precision and accuracy.

Guest Services 75

Guest Services 75

STAAH

NOVEMBER 19, 2024

Empathy: Understanding Guests’ Needs The ability to understand and anticipate guests’ emotions and needs is key to delivering top-notch service. Exceptional hospitality professionals put themselves in the guests’ shoes, ensuring every interaction feels personalized and thoughtful.

Guest Satisfaction 109

Guest Satisfaction Communication Workshop Concierge 109

Hospitality Net

JANUARY 23, 2025

In the hospitality industry, terms like "guest service" and "guest experience" are often used interchangeably. However, they're not the same thing.

Guest Services 52

Guest Services 52

Lodging Magazine

FEBRUARY 14, 2024

Hotel companies sometimes hire independent entities—persons or firms—to provide certain guest services. In most such cases, the laws of agency are in play: the hotel is the principal that empowers someone else (an agent) to act on its behalf and controls the methods used by the agent to carry out delegated tasks.

Guest Services 119

Guest Services Magazine 119

Revenue Hub

DECEMBER 3, 2024

Whether you’re launching a new service, adding amenities, or revising the prices of existing offerings, mastering this process ensures that every pricing decision is driven by reliable data – that make sense and transform insights into financial success.

Pricing 107

Pricing Book Guest Services Marketing 107

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Serviced Apartments

SEPTEMBER 22, 2023

UK: Luxury Serviced Apartments, a collection of long and short-stay properties in central London , has opened its latest site in Mayfair. Each apartment comes with a fully equipped kitchen and washer dryers, in addition to on-site concierge, daily fresh linen and towels, and 24-hour guest services.

Concierge 98

Concierge Guest Services 98

Hotel Business

NOVEMBER 1, 2024

Did you know the number-one hospitality trend among general managers is creating personalized guest experiences? Explore the communication and hospitality trends driving best-in-class guest service in Relay’s first ever Hospitality Report. Emerging technology is not here to replace personalization but enhance it.

Guest Services 59

Guest Services Communication 59

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

POS Systems 88

POS Systems Scheduling Pricing Guest Services 88

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hotelogix

OCTOBER 10, 2024

Cost Savings: By automating check-ins, hotels can reduce labor costs and ensure 24/7 service without needing extra staff. Increased Efficiency: Self-check-in systems reduce the workload on front desk staff, allowing them to focus on more critical guest services. Read Also: How to Quicken Check-in Process?

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

Hotelogix

JANUARY 12, 2025

Operational Disruptions : Missing items delay room readiness and disrupt guest services. Trust Issues : Theft among staff or guests damages the hotel’s reputation. Reduced Morale : Internal theft leads to distrust and low team morale.

Front Desk Operations 130

Front Desk Operations Housekeeping Accounting Training 130

Hotelogix

MARCH 23, 2025

These events often generate additional revenue from food and beverage services, accommodation bookings, and beverage sales. 👉 Read Also - AI Messaging in Hotels: The Future of Guest Service The Importance of Digitizing Banqueting Management Yes, you need a smart and feature-rich hotel banquet management software.

Banquet Operations 130

Banquet Operations Housekeeping Events Scheduling 130

STAAH

OCTOBER 1, 2023

Challenges before using STAAH For any property type in the modern hospitality industry, technology can unlock efficiency that leaves staff to focus on guest service and not run mundane admin tasks. All apartments are fully equipped and feature high-end amenities (including Noble Isle toiletries that are sustainable and vegan).

Book 109

Book Guest Services Property Management Pricing 109

Boutique Hotel News

JUNE 12, 2023

Plourde will lead the hotel’s opening and will oversee the day-to-day operations, guest services, and community outreach initiatives. US: Independent hotel operator and developer Uncommon Hospitality is set to open the Longfellow Hotel in Maine this September and has named Matt Plourde as general manager.

Guest Services 246

Guest Services 246

eHotelier

OCTOBER 19, 2023

Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeeping requests, now no longer require intervention from front-of-house (..)

Front of House 130

Front of House Housekeeping Maintenance Guest Services 130