Hospitality Net

FEBRUARY 21, 2024

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

Guest Services 98

Guest Services Training 98

Hospitality Net

JULY 23, 2024

The Hotels Network (THN), a direct growth platform serving over 20,000 hotels around the world, proudly announces the launch of KITT, the first AI Guest Service Agent specifically designed to elevate hotel guest experiences and enhance operational efficiency.

Guest Services 98

Guest Services Communication 98

Hospitality Net

JULY 30, 2024

the fast-paced world of hospitality, guest service is undergoing a transformative shift, due to the further digitalization and the growing importance and integration of Artificial Intelligence (AI) technologies.

Guest Services 78

Guest Services Article Magazine 78

Hospitality Net

OCTOBER 10, 2023

Based on my observations, I think there are a lot of leaders, including some with decades of experience who work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.”

Guest Services 98

Guest Services Training 98

Hospitality Net

MAY 23, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform.

Guest Services 111

Guest Services Housekeeping Maintenance 111

eHotelier

OCTOBER 18, 2023

This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients.

Guest Services 130

Guest Services Communication 130

Hospitality Net

NOVEMBER 4, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, November 15, from Noon – 12:45pm EST.

Training 104

Training Guest Services Scheduling 104

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

eHotelier

MAY 23, 2023

If hotels continue to struggle in attracting and retaining great young hires by not heeding the call for EX innovation, guest service will be what suffers, greatly impacting the bottom line.

Guest Services 264

Guest Services 264

Hotel Management Network

JULY 24, 2024

The Hotels Network has launched KITT, its AI-powered guest service agent specifically designed for the hospitality industry. The post The Hotels Network unveils AI guest service agent KITT appeared first on Hotel Management Network.

Guest Services 59

Guest Services 59

Hotel Management Network

AUGUST 2, 2024

Dukley Hotels & Resort in Budva, Montenegro, has partnered with smart hospitality solutions provider Hudini to launch a customised mobile application aimed at enhancing guest experiences. The post Dukley Hotels & Resort selects Hudini to improve guest services appeared first on Hotel Management Network.

Guest Services 59

Guest Services 59

Hospitality Net

JULY 10, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER NOW!

Training 105

Training Guest Services Scheduling Marketing 105

Lodging Magazine

FEBRUARY 14, 2024

Hotel companies sometimes hire independent entities—persons or firms—to provide certain guest services. In most such cases, the laws of agency are in play: the hotel is the principal that empowers someone else (an agent) to act on its behalf and controls the methods used by the agent to carry out delegated tasks.

Guest Services 119

Guest Services Magazine 119

Hospitality Net

OCTOBER 15, 2024

For those who might not have heard the term, it’s one that applies to different sports such as gymnastics, diving, snowboarding but can be applied to most sports and industries. To ‘stick the landing’ means that you completed an activity with precision and accuracy.

Guest Services 75

Guest Services 75

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Serviced Apartments

SEPTEMBER 22, 2023

UK: Luxury Serviced Apartments, a collection of long and short-stay properties in central London , has opened its latest site in Mayfair. Each apartment comes with a fully equipped kitchen and washer dryers, in addition to on-site concierge, daily fresh linen and towels, and 24-hour guest services.

Concierge 98

Concierge Guest Services 98

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hotelogix

OCTOBER 10, 2024

Cost Savings: By automating check-ins, hotels can reduce labor costs and ensure 24/7 service without needing extra staff. Increased Efficiency: Self-check-in systems reduce the workload on front desk staff, allowing them to focus on more critical guest services. Read Also: How to Quicken Check-in Process?

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

Boutique Hotel News

JUNE 12, 2023

Plourde will lead the hotel’s opening and will oversee the day-to-day operations, guest services, and community outreach initiatives. US: Independent hotel operator and developer Uncommon Hospitality is set to open the Longfellow Hotel in Maine this September and has named Matt Plourde as general manager.

Guest Services 246

Guest Services 246

Hotel Business

OCTOBER 19, 2023

The Elser Hotel & Residences, a new luxury residential tower in Downtown Miami with a full-service hotel program managed by Highgate , has added in-house wellness services by Pinecrest Wellness – Downtown. We continue to strive to develop new partnerships, amenities and unique offerings for our guests and residents.”

Training 75

Training Guest Services Program Management Scheduling 75

STAAH

OCTOBER 1, 2023

Challenges before using STAAH For any property type in the modern hospitality industry, technology can unlock efficiency that leaves staff to focus on guest service and not run mundane admin tasks. All apartments are fully equipped and feature high-end amenities (including Noble Isle toiletries that are sustainable and vegan).

Book 101

Book Guest Services Property Management Pricing 101

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

eHotelier

OCTOBER 19, 2023

Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeeping requests, now no longer require intervention from front-of-house (..)

Front of House 130

Front of House Housekeeping Maintenance Guest Services 130

eHotelier

JUNE 4, 2024

How can you empower your staff, boost their take-home pay and enhance the guest service with mobile tech? In this fast-paced world of hospitality, hotels st.

Guest Services 130

Guest Services 130

eHotelier

APRIL 14, 2024

As Executive Assistant Manager of Rooms, Jin will oversee all Room operations, including Housekeeping, Guest Services, The Ritz-Carlton Club Lounge, The Ritz-Carlton Spa and the Fitness Centre.

Housekeeping 130

Housekeeping Guest Services 130

Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Highlighting experience in luxury hotel management, high-end guest services, or fast-paced environments like resorts can show your ability to handle pressure and deliver results.

Marketing 130

Marketing Customer Service Blog Guest Services 130

MEWS

JULY 4, 2024

They clean guest rooms, public areas and back-of-house spaces, ensuring rooms are ready for the next guests. Housekeeping may also provide additional guest services such as turndown service, where they close curtains, turn down beds, replace towels and perhaps leave a mint or cookie on the bed.

Housekeeping 130

Housekeeping Back of House Guest Services 130

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

Demo 147

Demo Guest Services Guest Satisfaction Document 147

eHotelier

FEBRUARY 8, 2024

Bauer’s new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance. A Philadelphia native, Bauer has been with the property since 2007, most recently serving as Director of Sales and Marketing since 2016.

Maintenance 130

Maintenance Guest Services Marketing 130

MEWS

SEPTEMBER 3, 2024

A hotel is the broad term referring to an accommodation that includes a bed, bathroom, and various guest services, creating a comfortable, home-away-from-home experience for travelers. However, under certain circumstances, they can also cater to long-term guests. What is a hotel business?

Catering 130

Catering Guest Services Pricing 130

InnQuest

MARCH 3, 2023

A cloud PMS can significantly improve the guest experience by streamlining operations and eliminating the need for manual processes (among tons of other capabilities). This, in turn, leads to faster and more efficient service delivery, making guests feel valued and appreciated.

Communication 218

Communication Reservations Housekeeping Information 218

eHotelier

OCTOBER 15, 2023

Bringing over 20 years of experience in high-end luxury operations, Pietro will focus on continuing to deliver exceptional guest service, whilst building a work environment that encourages engagement and growth.

Reservations 130

Reservations Guest Services 130

Hospitality Net

OCTOBER 8, 2024

From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service. Technology plays an increasingly pivotal role in today’s hotel and resort operations. Moreover, as consumer expectations skyrocket, there’s no margin for error.

Guest Services 115

Guest Services Communication Property Management 115

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe.

Book 268

Book Budgeting Catering Strategic Planning 268

Hospitality Net

DECEMBER 18, 2024

The company will demonstrate how they blend AI, attribute-based booking, and personalized guest services to CES attendees at their booth in Tech East, LVCC, North Hall, Grand Lobby, and Level 1 Meeting Rooms 8543.

Guest Services 97

Guest Services Book 97

Modern Restaurant Management

MARCH 11, 2022

We can only pass the cost onto our guests so far.” ” Cizak says they will not raise prices across the board just to catch up to additional costs because that will result in lower guest counts. “As always, guest service, quality, and making a more meaningful connection with the guest will ultimately grow the business.

Pricing 201

Pricing Catering Guest Services Magazine 201

Lodging Magazine

JANUARY 8, 2024

on development and guest service trends in the leisure market. LODGING brings you the third installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. We speak with Jai Motwani of Hotel Motel Inc.

Marketing 117

Marketing Guest Services Magazine 117