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In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guestservice. They are also responsible for strategicplanning to ensure the success of a hotel business. It updates in real-time, is highly secure, and reduces IT costs by eliminating the need for on-site servers.
Duties involve cleaning and tidying guest rooms, replenishing amenities, changing linens, vacuuming, dusting, and ensuring that rooms meet the hotel’s cleanliness standards. Their tasks include taking orders, serving food and beverages, providing recommendations on menu items, and ensuring guest satisfaction throughout their meal.
Positions such as front desk associate, guestservices representative, housekeeping attendant or food and beverage server provide opportunities to learn firsthand about hotel operations and interact with guests daily. Developing and implementing strategicplans to achieve revenue targets and profitability goals.
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