InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Technology Infrastructure: Inventory includes computers, servers, point-of-sale systems and network equipment. Proper maintenance is crucial for guest services and reservations.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Lodging Magazine

JUNE 26, 2023

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their […] The post Shiji and IPORT Introduce All-in-One Tablet and Payment Device Solution appeared first on LODGING Magazine.

Server 59

Server Catering Guest Services Magazine 59

Revenue Hub

JUNE 28, 2024

Property Management Systems have revolutionized the way hotels operate, offering seamless booking experiences and personalized guest services. In 2019, an unsecured database of the Pyramid Hotel Group left millions of hotel guests’ records exposed on a public server.

Information 108

Information Training Article Server 108

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff.

Training 148

Training POS Systems Communication Document 148

Revenue Hub

APRIL 2, 2024

5 must-have features of the modern PMS Right now, many hotel operators are at a juncture in their digital transformation efforts: Build out your tech stack to make your existing PMS work or upgrade to a new, integrated PMS that can easily scale and optimize operations, guest service, and maximize profits. Enter: The modern PMS.

Property Management 109

Property Management Article Server Customer Service 109

Revenue Hub

OCTOBER 28, 2022

A robust booking engine that ensures guests have access to review the many services, amenities and activities that a property offers in advance of their stay and throughout their journey allows them to further personalize their visit.

Special Events 97

Special Events Book Information Reservations 97

Revenue Hub

AUGUST 22, 2023

A robust booking engine that ensures guests have access to review the many services, amenities and activities that a property offers in advance of their stay and throughout their journey allows them to further personalize their visit.

Special Events 96

Special Events Book Information Reservations 96

Les Roches

JULY 5, 2024

Positions such as front desk associate, guest services representative, housekeeping attendant or food and beverage server provide opportunities to learn firsthand about hotel operations and interact with guests daily.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

SiteMinder

OCTOBER 11, 2022

Guest services hotel positions. The night auditor is in charge of checking in guests, taking reservations and handling any request during night hours. As the first person a guest sees, the host needs to have great communication skills. The role involves taking bookings, greeting guests and seating them at their table.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

MARCH 11, 2020

According to a US Foods survey, over 50 percent of US Foods restaurant operators said their trained servers and staff play a direct role in effectively increasing check averages in their business.* The fiber- and protein-rich combo is also vegan and gluten-free certified. Tools to Simplify Staff Training.

Procurement 154

Procurement Marketing Scheduling Events 154

Les Roches

JULY 1, 2024

Duties involve cleaning and tidying guest rooms, replenishing amenities, changing linens, vacuuming, dusting, and ensuring that rooms meet the hotel’s cleanliness standards. Their tasks include taking orders, serving food and beverages, providing recommendations on menu items, and ensuring guest satisfaction throughout their meal.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

The Restaurant Times

SEPTEMBER 11, 2020

Once they place the order and register their mobile number, servers confirm their order at the table, and it is then sent for preparation. Even though these are unsettling times, adopting new strategies in terms of layout and guest service is going to be the new normal for the restaurant industry in the Post-COVID era.

Sanitation 59

Sanitation Server Guest Services Communication 59

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. If you aspire to climb the ranks, you could aim for a job in hotel management.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JULY 4, 2024

They cover a broad range of topics, including hotel administration, guest services, marketing and financial management. Aspiring managers start in entry-level positions in the hospitality industry, such as front desk clerks or food and beverage servers, to gain foundational knowledge in hotel operations.

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Les Roches

JULY 3, 2024

This involves overseeing day-to-day operations, managing staff, ensuring guest satisfaction and driving profitability in hotels and resorts across Sharjah. They play a crucial role in providing exceptional experiences for hotel guests.

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

Les Roches

JUNE 7, 2023

Food and beverage service roles such as bartenders, waiters, hosts, and hotel bar and restaurant hosts. Concierge and guest services roles that provide assistance and personalized recommendations, arrange transportation, make reservations, and source local information.

Customer Service 52

Customer Service Communication Training Information 52

Hotelogix

JANUARY 21, 2025

allowing staff to provide exceptional guest services rather than getting bogged down by mundane administrative tasks. Driving Guest Loyalty Hotels face several challenges in driving guest loyalty , including intense competition and rapidly involving guest expectations. Automation also reduces costs. #2.

Demo 100

Demo Guest Satisfaction Communication Housekeeping 100