Hotelogix

JANUARY 10, 2025

Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services. This smooth combo pulls together your chats with guests and your team.

Book 100

Book Reservations Scheduling Housekeeping 100

7 Shifts

JANUARY 5, 2022

7shifts specializes in breaking down communication barriers between restaurant staff and employees to make scheduling easier, improve employee engagement, and save restaurants thousands in labor costs. Helping Restaurants Save Time on Scheduling. Just easy scheduling. No more spreadsheets or whiteboards. No headaches.

Scheduling 147

Scheduling Front of House Demo Communication 147

Hospitality Net

SEPTEMBER 5, 2023

August 31, 2023 – VAI Resort, a $1 billion, 60-acre oasis featuring a 1,100-room luxury hotel scheduled to open in 2024 in Glendale, Arizona, has partnered with Hapi and Salesforce to personalize and differentiate guest service across the entire resort. MIAMI and GLENDALE, Ariz.,

Scheduling 103

Scheduling Guest Services 103

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

JANUARY 19, 2025

Mobile accessibility also ensures quicker responses to guest needs, contributing to a superior guest experience. Read Also - Revolutionize Guest Service with the Hotel POS System! Schedule a Demo With Hotelogix PMS Ready to revolutionize your operations? Contact us today for a free demo!

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Revenue Hub

JULY 8, 2024

Here, we’ll discuss how the automated messaging is transforming hotel operations and guest services, from room status automation to individual messages. Text Message Automation Staying connected with your guests has never been easier. What do the messaging templates look like in action?

Housekeeping 106

Housekeeping Reservations Scheduling Article 106

InnQuest

SEPTEMBER 5, 2023

These are managed as inventory and must be scheduled and priced accordingly. Spa and Wellness Services: Spa treatments, massages or wellness programs offered by hotels are also considered inventory. Maintenance and scheduling are crucial. Proper maintenance is crucial for guest services and reservations.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

SEPTEMBER 12, 2024

  This insight allows hoteliers to benchmark their services against their peers and strategically implement changes that can help them stay ahead. For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Hospitality Net

OCTOBER 8, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, October 21, from Noon – 12:45pm EST.

Training 52

Training Guest Services Scheduling 52

Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. Leveraging AI throughout all touchpoints and will not only be a trend but a need in 2025.

L&D 167

L&D Marketing Pricing Catering 167

Revenue Hub

MARCH 21, 2024

By integrating AI into back-end processes, hotels will achieve significant improvements in inventory management, staffing decisions, and maintenance scheduling. Operational Efficiency Through AI Artificial Intelligence (AI) will redefine operational efficiency within the hospitality sector, offering a smarter way to manage hotel operations.

Guest Satisfaction 98

Guest Satisfaction Maintenance Article Scheduling 98

Hotelogix

SEPTEMBER 12, 2024

A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service. What is Hotel PMS?

Property Management 130

Property Management Housekeeping Maintenance Server 130

Hotelogix

DECEMBER 17, 2024

” Key Point: Transparent billing builds guest confidence and reduces disputes caused by unexpected charges. Read More : Revolutionize Guest Service with the Hotel POS System! Proper training ensures they follow best practices during guest interactions. Schedule a Free Demo with Hotelogix Today!]

Document 100

Document Communication Book Reservations 100

Revenue Hub

MAY 30, 2023

This efficiency can have a noticeable ripple effect on guest services. For instance, with accurate projections of guest check-in and check-out dates, you can plan your staff schedules more precisely. This ensures that at all times, there are sufficient staff on hand to cater to guests’ needs.

Guest Satisfaction 96

Guest Satisfaction Pricing Article Scheduling 96

eZee Absolute

AUGUST 29, 2023

It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property. Regular cleaning schedules, standardized procedures, and careful attention to detail ensure that guest rooms and public areas are consistently spotless and inviting.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. By continuously analyzing performance metrics, staying attuned to market trends, and prioritizing guest satisfaction, hoteliers can position their properties for sustained success.

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

Guest Satisfaction 52

Guest Satisfaction Book Blog Information 52

Hotel Business

OCTOBER 19, 2023

This addition complements The Elser’s current wellness offerings, which includes a two-story fitness complex, personal training services and a schedule of instructor-led group fitness classes. For more on the guest services offered by The Elser, see the October issue of Hotel Business.

Training 75

Training Guest Services Program Management Scheduling 75

Hotelogix

FEBRUARY 28, 2025

One of the biggest frustrations for guests is waiting— waiting for rooms to be cleaned, waiting for service requests, waiting for responses. Housekeeping schedules can be optimized, maintenance needs predicted before issues arise, and guest requests handled instantly.

Concierge 130

Concierge Guest Services Book Demo 130

STAAH

MARCH 24, 2025

In 2018, the company launched Alexa for Hospitality , giving travelers the ability to ask Echo questions, to have Echo connect them to guest services, to play music and more through voice. Not all hotel guests were happy about the move , especially on the heels of privacy breach headlines related to the technology at the time.

Book 52

Book Concierge Blog Scheduling 52

Hotelogix

OCTOBER 19, 2023

Other critical aspects are assigning housekeepers to maintain rooms, managing room-keeping schedules, and tracking inventory such as linen and cleaning supplies.    Contactless Guest Service: This is another critical feature of a Hotel PMS that boosts guest experiences.

Server 130

Server Housekeeping Accounting Book 130

Service that Sells

APRIL 24, 2023

Here’s an example: “I will hire only those people who demonstrate a genuine ability to excel in guest service and who possess common sense, communication skills , and integrity.” Think about the type of business you’re in and the guest you want to attract. Be creative.

Scheduling 85

Scheduling Guest Services Communication 85

Revenue Hub

FEBRUARY 21, 2024

This way, your guests will received a highly personalised and unforgettable experience. Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

Communication 109

Communication Customer Service Housekeeping Article 109

Hotel Business

JULY 26, 2023

Schedule Periodic Inspections: With a pest control relationship established, implementing an inspection routine (that may even include canine surveillance) becomes paramount, handling the “overall facility-wide picture of bed bugs,” while allowing hotel staff to focus daily on localized signs of bed bugs activity.

Training 98

Training Guest Satisfaction Housekeeping Scheduling 98

Hotel Business

OCTOBER 5, 2023

Pressure-testing tech solutions Unifocus’s Arora shared best practices from the tech sector, suggesting that operational innovations can supplement improvements in training and staff engagement as a way of driving both profitability and an improved guest experience.

Training 116

Training Housekeeping Scheduling Guest Services 116

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Include info on how to edit and delete orders, amend bills, communicate with the kitchen, and other tips you may have in place) Shift scheduling onboarding.

Training 148

Training POS Systems Communication Document 148

Hospitality Net

APRIL 28, 2023

Hotel managers have a thorny challenge to solve: they must ensure exceptional guest service, while dealing with staff scheduling challenges and punishing turnover. While other service businesses like restaurants and retail stores close after business hours, hotels are always open.

Scheduling 40

Scheduling Guest Services 40

SiteMinder

OCTOBER 11, 2022

From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. Duties can include managing a team, scheduling staff, processing payroll, and budgeting. Guest services hotel positions. Hotel general manager. Night duty manager. IT manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

MARCH 11, 2020

These include marketing, website development, appointment scheduling, digital loyalty, review management, and both retail and restaurant POS solutions. Through this integration, StaffMate customers can now easily fill empty shifts directly from the StaffMate scheduling tool with on-call hospitality professionals on Instawork.

Procurement 154

Procurement Marketing Scheduling Events 154

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. Asset Management: Tracking valuable assets such as luggage carts, room service trays, and cleaning equipment becomes effortless with RTLS.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

Hotelogix

AUGUST 26, 2024

Local Attractions: Mention nearby attractions, dining options, and activities to help guests make the most of their visit. Contact Information: Provide contact details for the front desk or guest services if the guest needs assistance during their stay. Schedule a Demo with our Experts

Information 100

Information Concierge Reservations Communication 100

Hotel Owner

FEBRUARY 21, 2025

Scheduled to open this spring, the expansion will usher in a new era of multi-faceted hospitality experiences in Belfasts historic Queens Quarter. He has held several senior and leadership roles in various top five-star award winning hotels and resort properties in and around Africa with great success.

Customer Service 52

Customer Service Scheduling Guest Services 52

Les Roches

JULY 1, 2024

Scheduling virtual meetings or study sessions to interact with peers and collaborate on assignments can also help. It helps to create a study schedule and set aside dedicated time for coursework each week. It’s important to prioritize commitments and allocate time for studying based on your schedule and availability.

Scheduling 52

Scheduling Training Communication Travel and Tourism 52