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The program should address the latest trends in guestservice, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guestservice training if they’re in a solely back-of-house role.
Housekeeping Guests expect nothing less than spotless rooms and a sanitized environment. The housekeeping department helps deliver this by cleaning and tidying rooms and public areas, supplying fresh linens and responding to guest requests. Maintaining high standards amid tight turnarounds and unexpected messes can be demanding.
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