Hotel Business

MARCH 9, 2023

While management should exude these values through operations and guest service, designers must also pull the message through the interior and exterior material selection. Accounting for cleanability The pandemic has transformed the views of sanitation and cleanliness, especially in hospitality settings.

Sanitation 98

Sanitation Accounting Maintenance Budgeting 98

The Restaurant Times

SEPTEMBER 11, 2020

Sanitization Stations. As hand-washing and sanitizing are key prevention factors for the COVID-19, hands-free handwashing stations must become a norm for every restaurant. It may be beneficial to set up sanitizing stations throughout the dining space, particularly at the entrance, to avoid patrons going to the restrooms to wash hands.

Sanitation 59

Sanitation Server Guest Services Communication 59

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training.

Training 148

Training POS Systems Communication Document 148

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

SEPTEMBER 3, 2024

Housekeeping Guests expect nothing less than spotless rooms and a sanitized environment. The housekeeping department helps deliver this by cleaning and tidying rooms and public areas, supplying fresh linens and responding to guest requests. Maintaining high standards amid tight turnarounds and unexpected messes can be demanding.

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

SiteMinder

NOVEMBER 22, 2023

Robots can be a great novelty for guests, drumming up excitement and publicity, especially at hotels looking to create a brand image that’s fun and futuristic. Androids could actually make for a healthier guest service environment. By taking care of manual or routine tasks, hotel staff can focus their attention on guests.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52