eHotelier

MARCH 8, 2023

Travel Outlook’s Annette the Virtual Hotel Agent partners with Curator Hotel & Resort Collection to offer conversational AI for its collection of exclusive properties.

Guest Services 130

Guest Services 130

eHotelier

OCTOBER 15, 2023

The Nautilus Maldives, the ultra-luxury private island resort located in the Baa Atoll, a UNESCO Biosphere Reserve, has announced Pietro Addis as its new General Manager.

Reservations 130

Reservations Guest Services 130

Hospitality Net

OCTOBER 8, 2024

Technology plays an increasingly pivotal role in today’s hotel and resort operations. From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service. Moreover, as consumer expectations skyrocket, there’s no margin for error.

Guest Services 115

Guest Services Communication Property Management 115

InnQuest

MARCH 3, 2023

In the hospitality industry, providing exceptional guest experience is the key to long-lasting success. With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience.

Communication 218

Communication Reservations Housekeeping Information 218

Horizon Hospitality

OCTOBER 30, 2024

Highlighting experience in luxury hotel management, high-end guest services, or fast-paced environments like resorts can show your ability to handle pressure and deliver results. Showcase Specialized Experience General hospitality experience is important, but niche expertise can differentiate you as an applicant.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Hotel Business

MARCH 8, 2024

CoralTree Hospitality will manage hospitality operations at Tamarack Resort in Idaho, including restaurants, bars and residential resort rentals in The Village at Tamarack, as well as lodging, spa and golf operations at The Lodge at Osprey Meadows and marina operations on Lake Cascade. “We Rentals range from 480-sq.-ft.

Catering 59

Catering Reservations Guest Services Events 59

Hotel Business

OCTOBER 19, 2023

Zulal Wellness Resort by Chiva-Som in Qatar has launched an Intergenerational Retreat that invites grandparents and grandchildren to spend quality time together while enjoying age-appropriate well-being activities. The post Zulal Wellness Resort launches grandparent-grandchild retreat appeared first on hotelbusiness.com.

Scheduling 72

Scheduling Guest Services 72

Hotel Business

OCTOBER 19, 2023

Miraval Resorts & Spas has opened Miraval Life in Balance Spa Aviara within the Park Hyatt Aviara Resort, Golf Club & Spa in Carlsbad, CA. The opening represented the final phase of the resort’s $60-million resort-wide renovation.

Workshop 64

Workshop Scheduling Presentation Guest Services 64

Hospitality Net

OCTOBER 2, 2023

The IT and corporate Receptions teams of RIU Hotels & Resorts recently presented one of their most ambitious projects in recent years: the development of their own internal app for managing tasks in hotels: Riu Staff.

Server 98

Server Guest Services Presentation 98

Hotel Business

MARCH 13, 2023

Hospitality management, acquisition and development company PCH Hotels & Resorts has expanded its services to include third-party hotel management services for additional ownership groups. PCH also operates 24-plus F&B outlets, as well as six European spas.

Budgeting 105

Budgeting Revenue Projections Accounting Guest Services 105

Hotelogix

DECEMBER 7, 2023

With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality. 

Book 268

Book Budgeting Catering Strategic Planning 268

Hospitality Net

JUNE 2, 2023

Corsair Hospitality Group announces the opening of The Pensacola Beach Resort, an independently branded, premium hotel on Florida’s Emerald Coast. Navy Blue Angels and local boating culture.

Guest Services 52

Guest Services 52

Les Roches

JULY 5, 2024

Everything you need to know about resort development 5th July, 2024 In this article A key growth driver in global tourism, resort development substantially contributes to job creation, revenue generation and regional advancement. Forecasts indicate a positive annual growth rate of 4.7%

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

JANUARY 18, 2024

You may also find work at incredible resorts that will boost your career profile and boost your prospects for landing exciting future roles. In this article, we’ll look at some of the best resorts to work in and how you can prepare for a job in this exciting industry. Why work in luxury resorts?

Communication 52

Communication Training Customer Service Resort Management 52

Revenue Hub

JANUARY 19, 2024

Examining this shift is crucial for hotels and resorts aiming not only to measure their total profitability accurately but also to enhance it by keeping guests on their properties and encouraging additional spending. Seamless Technology Integration: Leveraging technology for a seamless guest experience is essential.

Pricing 105

Pricing Article Workshop Guest Satisfaction 105

Hotelogix

NOVEMBER 19, 2023

Here they are -  Seasonality - peak/off season: While you can easily attract more guests and sell more during peak season in your locality, you must put in extra effort during the off-season when demand is low. For example, if you run a ski resort, you don't have to worry about occupancy during the winter.

Book 147

Book Pricing Events Guest Services 147

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator.

Concierge 98

Concierge Communication Reservations Blog 98

STAAH

AUGUST 20, 2023

The Thai beach resort attributes the revenue surge to the efficiencies in online distribution and direct bookings via STAAH. Occupying a coveted spot on the popular Chaweng Beach, it is a stroll down to the white sands for guests and a 10-minute drive to the airport, with the entertainment complex also nearby.

Demo 89

Demo Book Guest Services Pricing 89

STAAH

JUNE 19, 2023

As part of this partnership, Trulyy India Camps & Safaris that has 14 heritage hotels and boutique resorts in Rajasthan and Gujarat, will have access to STAAH’s products for managing their online distribution and customer support.

Book 94

Book Catering Guest Services 94

Hospitality Net

DECEMBER 21, 2023

Shiji, the global leader in hospitality technology, proudly announces its strategic partnership with the Grand Resort Bad Ragaz, a distinguished Swiss luxury destination, to pioneer a new era of guest services and operational efficiency.

Guest Services 40

Guest Services 40

Lodging Magazine

SEPTEMBER 26, 2024

Terranea Resort announced the appointment of William Dvoranchik as vice president of finance. In her new role, Martinez will oversee all aspects of KLN’s guest service and dining operations. In her new role, Martinez will oversee all aspects of KLN’s guest service and dining operations.

Strategic Planning 59

Strategic Planning Budgeting Guest Services Magazine 59

Hotel Business

APRIL 10, 2024

Crestline Hotels & Resorts LLC has been selected to manage the 248-guestroom Kimpton Alton Fisherman’s Wharf in San Francisco. We look forward to adding Crestline’s signature guest service to the many amenities and attributes of this beautiful hotel.” The property also offers nearly 1,000 sq.

Guest Services 59

Guest Services 59

Hotel Business

NOVEMBER 7, 2023

After a third-quarter filled with domestic growth, the company has begun managing Croc’s Resort & Casino in Costa Rica, marking the management company’s first property in the region. We’re looking forward to bringing our unmatched guest service beyond the U.S. of versatile event space. of versatile event space.

Marketing 69

Marketing Travel and Tourism Guest Services Events 69

Hotel Business

APRIL 29, 2024

Curator Hotel & Resort Collection , a collection of independent hotels and resorts, has added two new properties, with the Fidelity Hotel in Cleveland and the Royal Park Hotel in Rochester, MI, joining the portfolio. The Royal Park Hotel is located in downtown Rochester.

Concierge 59

Concierge Guest Services 59

NV Hotels

JANUARY 17, 2023

January 19 : The Clean and Green committee will be led by Andy Ginsburg, Resorts World and Sandra Wild, Venetian Resort for this year. NHLA will host the Certified Guest Service Professional workshop and exam. Our co-chairs for this group for 2023 are Diego Lopez, Luxor and Mary Vega, Soleil Management. Don’t miss it!

Events 98

Events Presentation Workshop Guest Services 98

Lodging Magazine

MAY 28, 2024

Optii leverages machine learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery, and operations management. InnSpire’s new integration with Optii has been implemented at The Don CeSar, a resort in St. Pete Beach, Florida.

Housekeeping 59

Housekeeping Maintenance Guest Services Magazine 59

Hotel Owner

JULY 17, 2023

Working his way through the hotelier ranks, he went on to hold positions such as global brand marketing director and associate director at Starwood Hotels and Resorts in the USA and Belgium respectively. MacLennan’s most recent position was as the Cheval Collection’s Complex general manager in Edinburgh.

Events 92

Events Customer Service Business Development Guest Services 92

Hotel Business

MAY 11, 2023

Each BHP team member is passionate about providing unparalleled guest service. We have five properties in our portfolio, which run the gamut as far as boutique hotels go—from metropolitan, all-encompassing resorts to college town, one-of-a-kind stays to remote destinations. For us, it is all about our team. We seek out the best.

Beverage Operations 98

Beverage Operations Events Guest Services Hospitality Management 98

Guides: Lodging Magazine

APRIL 7, 2023

Following the resort’s recent remodel of more than 2,500 guestrooms in its main tower, the Spa Tower redesign, which encompasses 819 guestrooms and 104 suites, is slated for completion in October, with the first collection of rooms available beginning in July.

Guest Services 59

Guest Services Magazine 59

Revenue Hub

OCTOBER 2, 2023

Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. Furthermore, it could inform your team that it is the couple’s 40th wedding anniversary, they frequent your resort, and always request a special window table at your top restaurant.

Reservations 108

Reservations Pricing Guest Satisfaction Article 108

Revenue Hub

JUNE 28, 2024

To make sure their guest experience is not compromised, you have to have a good accessibility strategy and that your hotel has the appropriate tools to provide a safe space for your guests. On top of that, your team might need special training to deliver the utmost careful guest service.

Travel and Tourism 105

Travel and Tourism Catering Article Training 105

Hotel Business

JULY 6, 2023

Crestline Hotels & Resorts has been selected to manage the 103-room Hyatt Place Keystone in Colorado. The contemporary hotel is located in the Arapahoe Basin adjacent to Keystone Resort, and is 70 miles from Denver, It offers three conference rooms totaling 2,187 sq. of event space plus 2,252 sq.

Guest Services 59

Guest Services Events 59

SiteMinder

APRIL 11, 2024

Sun Tseng, Reservation Assistant Manager Fuli Hot Spring Resort Read more Airbnb advertising examples Advertising Airbnb listings for hotels involves highlighting the unique features and experiences that differentiate them from traditional Airbnb homes. Include images of the personalised guest services and amenities.

Book 98

Book Pricing Marketing Information 98

Hotel Business

JANUARY 9, 2023

Hotel technologies and services that streamline operations also appeal to travelers. Nearly 40% also listed mobile guest services as a priority. Hoteliers can benefit from guests seeking out these experiences by implementing sustainability options, innovative technology solutions and extended-stay options.

Book 116

Book Guest Services Marketing 116

Hotel Business

MARCH 9, 2023

As hotels, spas and resorts continue to experience an uptick in guests, professionals must cater to a clientele whose needs and priorities have shifted significantly. With pandemic-induced slowdowns behind us, travel and leisure are back with a vengeance, and the hospitality industry is undergoing a true renaissance.

Sanitation 98

Sanitation Accounting Maintenance Budgeting 98

Larry Mogelonsky

NOVEMBER 12, 2024

Obvious to many from a R2V perspective, hotel guests are more likely to pay an above-market premium in nightly rate for staying at a renowned destination spa resort wherein their ancillary spend on F&B, wellness, gift boutique and other activities can now reach upwards of 30% to 75% of the rooms revenue.

Budgeting 130

Budgeting Guest Satisfaction Pricing Guest Services 130

Serviced Apartments

NOVEMBER 23, 2023

Mahajan brings more than 30 years of hospitality experience to his new role and has worked in North America, Europe, and Asia for companies such as Sonesta Hotels & Resorts, Radisson Hotel Group, Westin Hotels & Resorts, Marriott Hotels & Resorts, Hilton Hotels & Resorts, and Hyatt International.

Guest Services 52

Guest Services Marketing 52