Guest Services Reservations Workshop 
Revenue Hub
JUNE 27, 2024
A guest’s stay starts far before they step foot on the property. The instant a reservation is booked, the guest experience begins! Additionally, organizing interactive workshops that allow staff to practice real-life scenarios may be helpful.
SiteMinder
OCTOBER 11, 2022
Reservations agent. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings.
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Les Roches
JUNE 25, 2024
Hotel reputation management is significant because it can directly impact a hotel’s brand image, guest satisfaction levels, revenue and profitability. The power of online reviews and guest feedback cannot be ignored. Why is reputation management important? Negative reviews can mean establishments lose up to 22% of bookings.
Les Roches
SEPTEMBER 25, 2024
High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.
Les Roches
JUNE 7, 2023
Front desk and reservations roles such as receptionists, front desk agents, and reservations agents. Food and beverage service roles such as bartenders, waiters, hosts, and hotel bar and restaurant hosts. Master the fundamentals of customer service and hospitality management and take your career to the next level.
Les Roches
SEPTEMBER 19, 2024
Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.
Les Roches
JUNE 27, 2024
Consider enrolling in specialized courses or workshops focused on specific areas within the tourism sector, such as sustainable tourism practices, digital marketing for tourism, or destination management. If you can find a degree course with an internship option, this will also help you get hands-on experience.
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