Guest Services Reservations Special Events 
Les Roches
DECEMBER 27, 2023
Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?
Hotelogix
JANUARY 31, 2024
Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it. What is Guest Experience? Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.
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Les Roches
DECEMBER 30, 2023
Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.
Revenue Hub
JUNE 20, 2024
Has your marketing manager ever tried to send a winter offer to ski season guests or wanted to target the drive market? Daniel Bank, reservations manager at Parkhotel Adler, dealt with this firsthand. Trying to do even the simplest thing, like isolate loyalty guests, was time-consuming and frustrating, he says of their legacy system.
Revenue Hub
AUGUST 22, 2023
Subscribe to our weekly newsletter and stay up to date Instead of solely looking at the occupancy (OCC) and average daily rate (ADR) for one room, now properties are looking more closely at the guest (or guests) that reserve these rooms, what they are interested in, and how to capitalize on those interests and capture more of their spend.
Revenue Hub
MAY 17, 2024
Increasing ROE on Property With a robust tech stack and complete guest information, properties can continue to communicate with guests while they are on-site via their preferred communication channel (messaging or SMS). Properties can offer a discount on spa services or special event tickets based on their history and interests.
InnQuest
SEPTEMBER 13, 2022
In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. roomMaster Anywhere is an easy to use, all-in-one, pure cloud reservations software solution for hotels, motels, and guesthouses.
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