Hotelogix

JANUARY 19, 2025

For instance, the PMS allows the front desk to manage check-ins , check-outs, and reservations seamlessly. Additionally, POS outlets like restaurants and spas can consolidate billing into one invoice, making the guest experience hassle-free. Read Also - Revolutionize Guest Service with the Hotel POS System!

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hotelogix

DECEMBER 17, 2024

Guest Verification at Check-In: Collect and verify photo IDs at check-in to ensure the cardholder matches the reservation. Use digital consent forms for all charges to ensure guest acknowledgment. Confirm the cardholder’s name matches the reservation. Checklist for Staff: Verify ID and card details during check-in.

Document 100

Document Communication Book Reservations 100

SiteMinder

DECEMBER 13, 2023

Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Modern Restaurant Management

FEBRUARY 17, 2025

This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services.

POS Systems 88

POS Systems Scheduling Pricing Guest Services 88

eHotelier

OCTOBER 15, 2023

The Nautilus Maldives, the ultra-luxury private island resort located in the Baa Atoll, a UNESCO Biosphere Reserve, has announced Pietro Addis as its new General Manager.

Reservations 130

Reservations Guest Services 130

InnQuest

MARCH 3, 2023

This can include anything from housekeeping services to restaurant reservations. The software will then alert hotel staff of the guest’s request, who can respond promptly and take appropriate action.

Communication 218

Communication Reservations Information Housekeeping 218

Hotelogix

SEPTEMBER 12, 2024

They typically feature user-generated reviews, ratings, and photos, providing a comprehensive overview of future guests' expectations.  This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotel Business

NOVEMBER 13, 2024

In addition, he guided his team to raise the hotels’ community value with elevated cultural and entertainment events for both locals and out-of-town guests. ” The post Arlo Hotels names Jimmy Suh president appeared first on hotelbusiness.com.

Reservations 59

Reservations Guest Services Marketing Events 59

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

Guest Services 130

Guest Services Customer Service Book Demo 130

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Proper maintenance is crucial for guest services and reservations. It should provide real-time updates on room availability, reservations, and guest information.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

JULY 8, 2024

The most challenging part of creating a conversational message with a guest is knowing where to start. Here, we’ll discuss how the automated messaging is transforming hotel operations and guest services, from room status automation to individual messages. What do the messaging templates look like in action?

Housekeeping 106

Housekeeping Reservations Scheduling Article 106

Hospitality Net

NOVEMBER 26, 2024

East West Hospitality, a leading provider of property management and vacation rental services across Colorado’s premier mountain destinations, has assumed the management of Woodrun Place in Snowmass Village and added the property to its collection of premier mountain vacation rentals.

Reservations 90

Reservations Guest Services Property Management 90

SiteMinder

MARCH 16, 2025

Todays announcement follows Sudima Hotels recent investment in a fleet of eight robots to enhance guest service and efficiency. Soon, we will also incorporate SiteMinders payments solution into our technology stack, to automate the complex world of payments, as well as streamline and secure our processes.

Reservations 52

Reservations Guest Services Information Marketing 52

Hotelogix

DECEMBER 7, 2023

  Benefits of Partnering With OTAs With about 40% to 50% of reservations being driven from OTAs, these online platforms have become crucial to every hotel's distribution strategy. With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe.

Book 268

Book Budgeting Catering Strategic Planning 268

Hotelogix

OCTOBER 18, 2023

Also known as Hotel Property Management Software (Hotel PMS) or hotel management system, it enables hoteliers to efficiently manage reservations, housekeeping, guest data, accounting, distribution, etc. It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

Hospitality Net

JULY 10, 2023

Some topics have a broad-based theme, such as hospitality & guest service excellence, while others are very specific such as training tips, transient reservations sales, and hotel group and event sales.

Training 87

Training Reservations Guest Services Presentation 87

Revenue Hub

FEBRUARY 27, 2024

NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guest service optimization.

Marketing 109

Marketing Communication Guest Services Strategic Planning 109

Hotelogix

FEBRUARY 8, 2024

Invest in technology This is very important as today's guest preferences are rapidly changing. See this - about 90% of guests like a hotel offering contactless services. You can also let your guests check-in, unlock the door, raise service requests, make payments, and check out using smartphones.  

Demo 147

Demo Guest Services Guest Satisfaction Document 147

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

SEPTEMBER 12, 2024

In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service. A Hotel PMS provides several operational reports, including a history and forecast report, revenue report, reservation report, housekeeping report, night audit report, financial report, guest history report, occupancy reports, etc.,

Property Management 130

Property Management Housekeeping Maintenance Server 130

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator.

Concierge 98

Concierge Communication Reservations Blog 98

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

JANUARY 18, 2024

As mentioned above, it is a crucial tool for two primary reasons - it simplifies the booking process for your guests and drives revenue for your hotel by bypassing third-party booking fees. Features of a booking engine you need to look for  A robust booking engine is about more than just accepting reservations.

Book 130

Book Catering Reservations Guest Satisfaction 130

Revenue Hub

NOVEMBER 2, 2023

NB: This is an article from WebRezPro In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them. Analyzing this data empowers you to shape your marketing strategy and guest service effectively. Who Are Your Guests and Why Do They Choose You?

Book 109

Book Guest Services Article Marketing 109

STAAH

APRIL 30, 2024

Legacy system upgrades: Many hotels still rely on outdated legacy systems for operations such as property management, reservations and accounting. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 113

Guest Services Communication Property Management Reservations 113

Revenue Hub

APRIL 2, 2024

When when reservations switched to online, PMS tech couldn’t keep up, being on-premise and built on legacy technology they couldn’t deal with the influx of new reservations, rapid rate management, and updating the various reservation channels.

Reservations 109

Reservations Article Guest Services Property Management 109

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Revenue Hub

JANUARY 18, 2024

Fortunately, some hotels are using intelligent automation to not only reach out to guests but also to provide frictionless fulfillment of guest requests – that doesn’t disrupt normal hotel operations. Special requests after the initial reservation or booking are common.

Reservations 109

Reservations Article Pricing Guest Services 109

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. The company, thereby, allows hoteliers to manage all areas of their guest experience, right from reservations to reviews, in a seamless manner.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Revenue Hub

MAY 26, 2023

Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience. Send out booking confirmation instantly A booking confirmation email informs guests that their reservation has been accepted.

Housekeeping 98

Housekeeping Reservations Communication Information 98

Hotelogix

OCTOBER 7, 2024

Right from rate management to distribution management to reservation management and corporate and travel agent management, hoteliers can manage everything from their corporate office with a clear view of each property. Thanks, Hotelogix, for helping us meet this critical government regulation seamlessly.

Travel and Tourism 130

Travel and Tourism Demo Reservations Guest Services 130

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there.

Communication 98

Communication Reservations Article Customer Service 98

STAAH

DECEMBER 10, 2023

Freeing up staff time to re-establish The Smith House’s stellar guest service was important. People spending hours updating online channels with rates and availability would hamper this service build-up. In the hyper-competitive post-Covid world, this manual management was a no-go.

Book 104

Book Demo Pricing Guest Services 104

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Accounting Housekeeping 130