Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

Guest Services 130

Guest Services Customer Service Book Demo 130

Software Suggest

AUGUST 20, 2024

For more reservations, HMS controls distribution channels and optimizes pricing. From reservations to guest services, the importance of a hotel management system is unmatched! Key Takeaways: Through automation, an HMS improves visitor experiences and speeds up processes. It simplifies and combines […]

Reservations 52

Reservations Accounting Guest Services Pricing 52

Hospitality Net

SEPTEMBER 6, 2024

A modern, next-generation PMS is the backbone of a hotel’s operations, providing integrated functionality across various departments, from reservations and guest services to housekeeping and revenue management. The Property Management System (PMS) is crucial in achieving this.

Housekeeping 52

Housekeeping Reservations Guest Services Property Management 52

Revenue Hub

JULY 8, 2024

The most challenging part of creating a conversational message with a guest is knowing where to start. Here, we’ll discuss how the automated messaging is transforming hotel operations and guest services, from room status automation to individual messages. What do the messaging templates look like in action?

Housekeeping 84

Housekeeping Reservations Scheduling Article 84

Hotelogix

SEPTEMBER 12, 2024

In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service. A Hotel PMS provides several operational reports, including a history and forecast report, revenue report, reservation report, housekeeping report, night audit report, financial report, guest history report, occupancy reports, etc.,

Property Management 130

Property Management Housekeeping Maintenance Server 130

Hotel Business

NOVEMBER 13, 2024

In addition, he guided his team to raise the hotels’ community value with elevated cultural and entertainment events for both locals and out-of-town guests. ” The post Arlo Hotels names Jimmy Suh president appeared first on hotelbusiness.com.

Reservations 59

Reservations Guest Services Marketing Events 59

Hotelogix

SEPTEMBER 12, 2024

They typically feature user-generated reviews, ratings, and photos, providing a comprehensive overview of future guests' expectations.  This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix.

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130

Hotelogix

OCTOBER 18, 2023

Also known as Hotel Property Management Software (Hotel PMS) or hotel management system, it enables hoteliers to efficiently manage reservations, housekeeping, guest data, accounting, distribution, etc. It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

InnQuest

MARCH 3, 2023

This can include anything from housekeeping services to restaurant reservations. The software will then alert hotel staff of the guest’s request, who can respond promptly and take appropriate action.

Communication 218

Communication Reservations Housekeeping Information 218

Revfine

JANUARY 20, 2024

This technology streamlines check-in and check-out processes, manages reservations, and enhances guest services. It's important to improve operational efficiency, offer personalized guest experiences, and provide real-time data and insights for better decision-making.

Reservations 52

Reservations Guest Services 52

Hospitality Net

JULY 10, 2023

Some topics have a broad-based theme, such as hospitality & guest service excellence, while others are very specific such as training tips, transient reservations sales, and hotel group and event sales.

Training 87

Training Reservations Guest Services Presentation 87

Revfine

DECEMBER 9, 2023

Front Office Department in Hotel The front office department in a hotel is a critical area where guests first encounter hotel staff. It manages key functions like reservations, guest services, and check-ins/check-outs.

Guest Satisfaction 52

Guest Satisfaction Reservations Guest Services 52

Revenue Hub

FEBRUARY 27, 2024

NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guest service optimization.

Marketing 95

Marketing Communication Guest Services Strategic Planning 95

Hotelogix

OCTOBER 7, 2024

Right from rate management to distribution management to reservation management and corporate and travel agent management, hoteliers can manage everything from their corporate office with a clear view of each property. Thanks, Hotelogix, for helping us meet this critical government regulation seamlessly.

Travel and Tourism 130

Travel and Tourism Demo Reservations Guest Services 130

Hotelogix

FEBRUARY 8, 2024

Invest in technology This is very important as today's guest preferences are rapidly changing. See this - about 90% of guests like a hotel offering contactless services. You can also let your guests check-in, unlock the door, raise service requests, make payments, and check out using smartphones.  

Demo 147

Demo Guest Services Guest Satisfaction Document 147

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

Hotelogix

JANUARY 18, 2024

As mentioned above, it is a crucial tool for two primary reasons - it simplifies the booking process for your guests and drives revenue for your hotel by bypassing third-party booking fees. Features of a booking engine you need to look for  A robust booking engine is about more than just accepting reservations.

Book 130

Book Catering Reservations Guest Satisfaction 130

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator.

Concierge 98

Concierge Communication Reservations Blog 98

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotel Business

JULY 20, 2023

Under this agreement, Sabre’s SynXis Central Reservation System will become the main central reservation system (CRS) for Hyatt hotels beginning in 2024. Enhanced rooms and rates view—Hotels will be able to quickly synchronize reservation modifications, enabling guests and colleagues to access newly available rooms in real time.

Reservations 40

Reservations Book Guest Services Back of House 40

InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Proper maintenance is crucial for guest services and reservations. It should provide real-time updates on room availability, reservations, and guest information.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

NOVEMBER 2, 2023

NB: This is an article from WebRezPro In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them. Analyzing this data empowers you to shape your marketing strategy and guest service effectively. Who Are Your Guests and Why Do They Choose You?

Book 97

Book Guest Services Article Marketing 97

Revenue Hub

JANUARY 18, 2024

Fortunately, some hotels are using intelligent automation to not only reach out to guests but also to provide frictionless fulfillment of guest requests – that doesn’t disrupt normal hotel operations. Special requests after the initial reservation or booking are common.

Reservations 99

Reservations Article Pricing Guest Services 99

Revenue Hub

APRIL 2, 2024

When when reservations switched to online, PMS tech couldn’t keep up, being on-premise and built on legacy technology they couldn’t deal with the influx of new reservations, rapid rate management, and updating the various reservation channels.

Reservations 104

Reservations Article Guest Services Property Management 104

Hotelogix

AUGUST 26, 2024

Local Attractions: Mention nearby attractions, dining options, and activities to help guests make the most of their visit. Contact Information: Provide contact details for the front desk or guest services if the guest needs assistance during their stay. Example: “We hope you have a wonderful stay with us.

Information 100

Information Concierge Reservations Communication 100

Revenue Hub

MAY 26, 2023

Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience. Send out booking confirmation instantly A booking confirmation email informs guests that their reservation has been accepted.

Housekeeping 93

Housekeeping Reservations Communication Information 93

STAAH

APRIL 30, 2024

Legacy system upgrades: Many hotels still rely on outdated legacy systems for operations such as property management, reservations and accounting. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 89

Guest Services Communication Property Management Reservations 89

STAAH

DECEMBER 10, 2023

Freeing up staff time to re-establish The Smith House’s stellar guest service was important. People spending hours updating online channels with rates and availability would hamper this service build-up. In the hyper-competitive post-Covid world, this manual management was a no-go.

Book 85

Book Demo Pricing Guest Services 85

Hotelogix

OCTOBER 19, 2023

It lets them assign rooms to guests and offer check-in and check-out facilities. It also aids in managing reservation cancellations and modifications, accepting reservations, sending confirmation emails, extending self-service facilities to guests, processing payments, etc.

Server 130

Server Housekeeping Accounting Book 130

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there.

Communication 89

Communication Reservations Article Customer Service 89

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. The company, thereby, allows hoteliers to manage all areas of their guest experience, right from reservations to reviews, in a seamless manner.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

eZee Absolute

AUGUST 27, 2024

eZee Absolute, PMS provided a unified platform that streamlined various operations, helping them manage reservations, check-in, check-out, guest services, and housekeeping seamlessly– all from a single platform. With our solutions, they can manage reservations, guest services, billing, and more from a single, unified platform.

Reservations 52

Reservations Guest Services Housekeeping Pricing 52

SiteMinder

SEPTEMBER 6, 2023

But an online booking process should be more than just a booking tool; it’s the start of a great guest experience. Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. This way, guests are constantly guided through the booking journey.

Book 98

Book Reservations Blog Information 98

Revenue Hub

NOVEMBER 1, 2023

GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel’s marketing and guest acquisition strategies. By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation.

Article 100

Article Marketing Information Book 100

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220