STAAH

NOVEMBER 19, 2024

This keeps operations smooth and guests happy, even when surprises arise. From leveraging property management systems (PMS) to using online distribution platforms like STAAH , staying updated ensures you can offer faster, more efficient service.

Guest Satisfaction 109

Guest Satisfaction Communication Workshop Concierge 109

Hotelogix

AUGUST 26, 2024

  Effective communication in the hotel industry is crucial because it allows: Efficient Guest Service: Staff can quickly receive and respond to guest requests or queries. Hold regular workshops and ongoing training for skill-building. Why is Two-Way Communication Required in a Hotel? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Les Roches

SEPTEMBER 19, 2024

Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59