Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Multilingual abilities, expertise in sustainability practices, or tech integration in operations are highly valued as the industry evolves.

Marketing 130

Marketing Customer Service Blog Guest Services 130

MEWS

NOVEMBER 5, 2024

Traditionally, hoteliers relied on manual processes and disconnected systems to manage reservations, pricing, guest services and more. The evolution of hotel technology The hotel industry has seen rapid changes in technology over the past decade.

Reservations 130

Reservations Guest Services Pricing Property Management 130

Hotelogix

OCTOBER 10, 2024

Self-check-in app lets hotel guests check in without standing in long lines at the front desk. This technology connects with the hotel property management system (PMS), ensuring real-time updates on room availability, guest data, and payments. How Does Self-Check-In Work? Read Also: How to Quicken Check-in Process?

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

STAAH

OCTOBER 1, 2023

Challenges before using STAAH For any property type in the modern hospitality industry, technology can unlock efficiency that leaves staff to focus on guest service and not run mundane admin tasks. This led to booking errors that resulted in a compromised guest experience.

Book 92

Book Guest Services Property Management Pricing 92

Hospitality Net

APRIL 22, 2024

Hotelogix, a globally leading cloud-based hospitality technology provider, said Landmark Hotels & Suites in the United Arab Emirates has upgraded its multi-property management system on the cloud for gaining centralized control over its hospitality business and to deliver exceptional guest service.

Guest Services 91

Guest Services Property Management 91

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews. Handling these queries manually can lead to overbookings.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

Hotel Business

NOVEMBER 12, 2024

Virdee, a self-service technology and check-in automation company, has formed a strategic partnership with the cloud-based hotel property management system HotelKey to offer an integrated solution that “enhances guest and staff experiences at hotels.”

Front Desk Operations 59

Front Desk Operations Front of House Property Management Guest Services 59

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. Understanding Hotel Operations Management Hotel operations management involves overseeing and coordinating all activities within a hotel to ensure its efficient and profitable functioning.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hospitality Net

SEPTEMBER 6, 2024

Staying ahead of guest expectations and operational challenges is not just an option—it’s a fundamental necessity. The Property Management System (PMS) is crucial in achieving this. Upgrading to a state-of-the-art PMS is crucial for a hotel’s digital transformation and overall success.

Housekeeping 52

Housekeeping Reservations Guest Services Property Management 52

InnQuest

MARCH 3, 2023

With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. One such tool that has been making massive waves in the industry is cloud property management software (PMS). This can include anything from housekeeping services to restaurant reservations.

Communication 218

Communication Reservations Housekeeping Information 218

Hotelogix

OCTOBER 7, 2024

It also means that hotel owners and operators can now focus on investing in technology, enhancing guest experiences , improving services, and expanding their businesses rather than being weighed down by hefty licensing fees. This decision will create a more favorable environment for hotel development and operation.

Travel and Tourism 130

Travel and Tourism Demo Reservations Guest Services 130

Hospitality Net

SEPTEMBER 5, 2023

Mews, the leading cloud-native property management system (PMS), has been chosen by PoB Hotels to power their innovative vision of luxury hospitality driven by personalized guest service.

Guest Services 64

Guest Services Property Management 64

Larry Mogelonsky

NOVEMBER 12, 2024

Up until now, the answer to this question was always the property management system (PMS). This is doubly true for budget, limited service, midscale or other categories where ‘heads in beds’ is the sole objective. Without properly administered rooms inventory, you have nothing.

Budgeting 130

Budgeting Guest Satisfaction Pricing Guest Services 130

InnQuest

SEPTEMBER 5, 2023

Firstly, What is Hotel Inventory Management? Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Proper maintenance is crucial for guest services and reservations.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hospitality Net

JUNE 27, 2024

Property Management Systems have revolutionized the way hotels operate, offering seamless booking experiences and personalized guest services. But as much as this poses opportunities it also leaves a threat: the mishandling of guests’ personal information.

Guest Services 52

Guest Services Property Management Information Book 52

Revenue Hub

APRIL 2, 2024

At the heart of every great hospitality organization is a great property management system (PMS). NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date However, the role of property management systems is evolving. In fact, the hotel PMS market size was estimated at USD 7.15

Property Management 102

Property Management Article Server Customer Service 102

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Business

NOVEMBER 12, 2024

In fact, loyal guests spend, on average, 22.4% more than sporadic guests and have 28% longer stays. Operating several systems across our property, we have taken steps to ensure we are working with providers that sync fully and bring an orientation toward collaboration, not single-source solutions.

Cost Reduction 59

Cost Reduction Property Management Guest Satisfaction Guest Services 59

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Revenue Hub

NOVEMBER 2, 2023

NB: This is an article from WebRezPro In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them. Analyzing this data empowers you to shape your marketing strategy and guest service effectively. Who Are Your Guests and Why Do They Choose You?

Book 95

Book Guest Services Article Marketing 95

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Key Pillars of a Guest-centric Cloud Property Management System.

Property Management 130

Property Management Catering Accounting Housekeeping 130

SiteMinder

OCTOBER 14, 2024

Whether through a mobile app, an in-room tablet, or a web-based interface, digital concierges offer a wide range of services such as booking reservations, managing room service orders, and providing local recommendations—all without the need for guests to call the front desk.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

STAAH

APRIL 30, 2024

Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 88

Guest Services Communication Property Management Reservations 88

Hotelogix

AUGUST 26, 2024

A welcome letter for a hotel guest is a personalized note from the hotel management to the visitors, usually placed in their room or sent electronically before their arrival. This letter is a friendly introduction to the hotel and provides valuable information about the property, amenities, local attractions, and special services.

Information 100

Information Concierge Reservations Communication 100

Hotelogix

OCTOBER 18, 2023

Whether a small independent property or a hotel chain/group, hotel management software has empowered hoteliers to efficiently manage their end-to-end operations and improve their overall service quality. What is hotel management software? Also, it impacts their guest service capabilities.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

Hotelogix

OCTOBER 4, 2024

A good channel manager helps you: Maximize Revenue: By connecting your hotel to multiple OTAs and updating inventory in real-time, you can reach more guests and fill more rooms. Save Time: Automating manual tasks like updating room availability and pricing frees up your team to focus on guest services.

Pricing 130

Pricing Guest Satisfaction Book Demo 130

Hotel Business

JANUARY 16, 2024

OTO Development, part of The Johnson Group, owns and/or operates approximately 65 select-service and lifestyle hotels across the country, many with proprietary restaurant concepts. McClelland oversees operations across the company, with an emphasis on elevating the guest experience, increasing efficiency and maximizing profitability. “OTO

Guest Services 59

Guest Services Property Management 59

Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

Guest Services 52

Guest Services Book Reservations Concierge 52

Hotelogix

AUGUST 26, 2024

It helps everyone stay on the same page, ensuring guests feel welcome and well cared for. By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.  This helps keep guests happy and encourages them to return. 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

APRIL 18, 2024

Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. At this stage of business, hotels need to automate their operations, and the right technology at this time is a Property Management System (PMS).

Blog 130

Blog Communication Definition Book 130

Serviced Apartments

MARCH 2, 2023

UK: One-stop property management solution Opago has been chosen as Australian accommodation provider Urban Rest’s housekeeping partner for its first residential lease acquisition in London at Henderson Park and Greystar’s Bloom Nine Elms development. Guest service provider Opago rebranded from City Relay Solutions in November.

Housekeeping 52

Housekeeping Maintenance Guest Services Property Management 52

SiteMinder

SEPTEMBER 12, 2024

Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business.

Book 52

Book Communication Pricing Property Management 52

Serviced Apartments

APRIL 11, 2023

Locale will handle property management, marketing, and guest services. The aparthotel also features fully equipped kitchens, in-unit washers and dryers, a 24-hour virtual concierge service and keyless self-check-in technology.

Concierge 52

Concierge Guest Services Property Management Marketing 52

Revenue Hub

JUNE 28, 2024

Property Management Systems have revolutionized the way hotels operate, offering seamless booking experiences and personalized guest services. Hotel operators must be diligent in selecting and monitoring their PMS vendors, and guests should be more conscious of their data privacy.

Information 88

Information Article Training Server 88

Hotelogix

OCTOBER 19, 2023

Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. It lets them assign rooms to guests and offer check-in and check-out facilities. You are right.

Server 130

Server Housekeeping Accounting Book 130