InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

STAAH

DECEMBER 10, 2023

The Langkawi-based property makes more informed pricing and distribution decisions with STAAH Max Channel Manager. The boutique hotel’s 75 guest rooms and suites are equipped with elegant furniture, the ‘Sassy Bed’, smart connectivity, IPTV and wireless high-speed Internet access. STAAH filled these gaps.

Book 85

Book Demo Pricing Guest Services 85

Hotelogix

OCTOBER 18, 2023

Also known as Hotel Property Management Software (Hotel PMS) or hotel management system, it enables hoteliers to efficiently manage reservations, housekeeping, guest data, accounting, distribution, etc. It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

SiteMinder

JUNE 26, 2024

It’s a holistic process that hotels can use to effectively manage pricing, inventory, distribution, customer demand, and more to promote revenue growth. Learn more Benefits of pricing and revenue optimization One of the major benefits of pricing and revenue optimization is that it is based on accurate, up-to-date, data.

Pricing 72

Pricing Book Reservations Blog 72

Hotelogix

JANUARY 18, 2024

As mentioned above, it is a crucial tool for two primary reasons - it simplifies the booking process for your guests and drives revenue for your hotel by bypassing third-party booking fees. Features of a booking engine you need to look for  A robust booking engine is about more than just accepting reservations.

Book 130

Book Catering Reservations Guest Satisfaction 130

Revenue Hub

JANUARY 18, 2024

Fortunately, some hotels are using intelligent automation to not only reach out to guests but also to provide frictionless fulfillment of guest requests – that doesn’t disrupt normal hotel operations. Special requests after the initial reservation or booking are common. But don’t be fooled.

Reservations 99

Reservations Article Pricing Guest Services 99

Revenue Hub

FEBRUARY 14, 2024

NB: This is an article from Lybra , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Integrate Advanced Hotel Technologies To maintain competitiveness and meet the evolving expectations of guests, city hotels are increasingly integrating advanced technologies into their operations.

Article 99

Article Pricing Book Guest Services 99

Hotelogix

OCTOBER 19, 2023

It lets them assign rooms to guests and offer check-in and check-out facilities. It also aids in managing reservation cancellations and modifications, accepting reservations, sending confirmation emails, extending self-service facilities to guests, processing payments, etc.

Server 130

Server Housekeeping Accounting Book 130

Revenue Hub

MAY 26, 2023

And when your hotel’s online rankings improve, you can increase your prices. In simple words, enhancing guest experience can lead to stronger brand value, more sales, and increased revenue. What are the 3 Important Components of Guest Experience? They are likely to recommend your property to their friends.

Housekeeping 93

Housekeeping Reservations Communication Information 93

Hotel Business

JULY 9, 2024

OpenSpace provides algorithm-based pricing for meetings and events, including weddings, incentives and conferences, enabling hotels to dynamically yield all function spaces, including external spaces such as gardens. “The

Accounting 104

Accounting Concierge Book Communication 104

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. The company, thereby, allows hoteliers to manage all areas of their guest experience, right from reservations to reviews, in a seamless manner.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

eZee Absolute

AUGUST 27, 2024

On one occasion, they even missed a crucial opportunity to adjust pricing during a peak season, leading to lost revenue that could have been easily captured with the right tools in place. This data-driven approach enabled Hotel The Saneer to make informed decisions, optimize their pricing strategies, and maximize revenue.

Reservations 52

Reservations Guest Services Housekeeping Pricing 52

Revenue Hub

NOVEMBER 1, 2023

GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel’s marketing and guest acquisition strategies. By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation.

Article 100

Article Marketing Information Book 100

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotelogix

DECEMBER 7, 2023

These platforms work like magic to spread the word about property, inventory, prices, offers, etc.   Benefits of Partnering With OTAs With about 40% to 50% of reservations being driven from OTAs, these online platforms have become crucial to every hotel's distribution strategy.

Book 268

Book Budgeting Catering Strategic Planning 268

eZee Absolute

APRIL 3, 2024

With YCS’s integrated software platform, they could seamlessly manage reservations, streamline inventory control, automate routine tasks, and enhance guest communication—all from a single, user-friendly interface. Plus, this eliminated the need for manual record-keeping and minimised the risk of errors.

Reservations 52

Reservations Pricing Book Marketing 52

SiteMinder

SEPTEMBER 6, 2023

This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays. It should include a smooth, secure booking system that shows real-time room availability and pricing, letting guests book a room without the back-and-forth of phone calls or emails.

Book 98

Book Reservations Blog Information 98

SiteMinder

MAY 8, 2024

These management companies bring expertise in pricing strategies, leveraging dynamic pricing to boost occupancy during off-peak periods, ultimately driving additional revenue. The exact percentage depends on the range of services provided, the location of the property, and the specific management company.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

OCTOBER 2, 2023

Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. Cornell found that hotels that increased review scores by one point (on a five-point scale) and could raise prices 11.2 percent while maintaining the same occupancy.

Reservations 93

Reservations Pricing Guest Satisfaction Article 93

SiteMinder

SEPTEMBER 12, 2024

When it comes to hotels, much has been discussed on how chatbots have the potential to dramatically improve the level and quality of guest service, as well as reducing the strain on hotel staff to attend to the needs of all the travellers staying at the property. Not the least of these is the hospitality industry.

Book 52

Book Communication Pricing Property Management 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. If they did, 36% would be likely to pay more for their services, including hotel rooms.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Revenue Hub

OCTOBER 17, 2023

Where was the value for the price paid? I appreciate it is a tough time and the recovery post COVID-19 takes time, but prices continue to increase while service and value may not keep pace. Customer demand: guests who are willing to pay different prices. Perishable resources: unsold rooms perish every single night.

Pricing 100

Pricing Marketing Training Book 100

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. Revenue management and pricing strategies A key part of management hospitality careers is maximizing profitability and optimizing performance.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Hotelogix

OCTOBER 18, 2023

  By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation. This information is valuable for making informed decisions about resource allocation, marketing campaigns, pricing strategies, and overall business planning.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

SiteMinder

APRIL 11, 2024

Pricing strategy : Use competitive pricing strategies that reflect market demand, seasonality, and local events. Consider implementing dynamic pricing tools for real-time adjustments. Guest feedback : Actively solicit and review guest feedback to identify areas for improvement.

Book 98

Book Pricing Marketing Information 98

Hotel Owner

SEPTEMBER 19, 2024

“Hotels are stuck on the room price,” he says. But just like airlines, they can offer so much more than just the basic service. There’s so much untapped potential in terms of upselling other services.” So, we offer things like room upgrades, spa treatments, or dinner reservations—things that can make their stay more enjoyable.”

Book 72

Book Pricing Communication Reservations 72

Revenue Hub

JULY 12, 2024

On the other hand, meeting or exceeding guest expectations brings measurable business benefits, and the guest experience gap presents a golden opportunity. While price and quality remain paramount in lodging choices, positive experiences significantly influence booking decisions, especially in hospitality (74%).

Guest Satisfaction 62

Guest Satisfaction Book Article Reservations 62

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Key attributes include people skills, customer service skills, patience, ability to use initiative and problem solving skills. Reservation agent. A revenue manager’s job is to set hotel prices. Spa manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

MAY 8, 2024

By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience. Apps that facilitate mobile check-in, tailor room preferences to individual needs, and enable real-time communication make guests feel valued and taken care of.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

SiteMinder

NOVEMBER 18, 2024

They act as intermediaries between customers and service providers, focusing on facilitating travel bookings and reservations. You should work with a DMC to benefit from their local expertise and specialised services, which help create unique and memorable experiences for your guests.

Travel and Tourism 52

Travel and Tourism Events Catering Book 52

SiteMinder

SEPTEMBER 7, 2023

Late check out and early departure fees These fees give guests the flexibility to extend their stay beyond standard check-out times or leave before their scheduled departure, while compensating the hotel for the inconvenience caused in room turnover. Depending on where you’re operating, taxes may be included in the room price (e.g.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

SiteMinder

OCTOBER 11, 2022

Reservations agent. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

SiteMinder

SEPTEMBER 10, 2023

Guest services: Include costs for guest amenities like complimentary breakfast, in-room entertainment, loyalty programmes, and any planned upgrades or new services. Budget-friendly revenue management : SiteMinder’s platform enables you to make dynamic pricing decisions that align with your budget goals.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

SiteMinder

OCTOBER 16, 2022

Marketing & pricing: Analysing financial statements can indicate whether your hotel’s marketing and pricing strategies are bringing in enough revenue, and whether you need to adjust your approach. This can be helpful for: Setting prices for your rooms or services (to maintain a healthy profit margin). Entertainment.

Pricing 72

Pricing Information Maintenance Accounting 72

Revenue Hub

OCTOBER 28, 2022

Filling up as many rooms as possible with the most optimized pricing for each room has always been the main focus of the traditional hotelier. While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important.

Special Events 81

Special Events Book Information Reservations 81