Larry Mogelonsky

NOVEMBER 12, 2024

Up until now, the answer to this question was always the property management system (PMS). There is simply too much happening onsite and offsite for managers, and we’re generating too much data for individual hoteliers to analyze or report upon. Without properly administered rooms inventory, you have nothing.

Budgeting 130

Budgeting Guest Satisfaction Pricing Guest Services 130

InnQuest

MARCH 3, 2023

With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. One such tool that has been making massive waves in the industry is cloud property management software (PMS). Learn more about us here.

Communication 218

Communication Reservations Housekeeping Information 218

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Key Pillars of a Guest-centric Cloud Property Management System.

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Property Management Catering Accounting Housekeeping 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotelogix

OCTOBER 18, 2023

👉At its core, a Hotel Reservation System centralizes and automates the booking process, simplifying guest interactions and hotel operations.    👉It offers real-time information about room availability, pricing, and amenities, allowing potential guests to make informed decisions and quickly secure their reservations.

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Reservations Book Information Guest Satisfaction 100

STAAH

OCTOBER 1, 2023

Challenges before using STAAH For any property type in the modern hospitality industry, technology can unlock efficiency that leaves staff to focus on guest service and not run mundane admin tasks. This led to booking errors that resulted in a compromised guest experience.

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Book Guest Services Property Management Pricing 92

SiteMinder

SEPTEMBER 12, 2024

When it comes to hotels, much has been discussed on how chatbots have the potential to dramatically improve the level and quality of guest service, as well as reducing the strain on hotel staff to attend to the needs of all the travellers staying at the property. Not the least of these is the hospitality industry.

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Book Communication Pricing Property Management 52

Hotelogix

OCTOBER 19, 2023

Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. They include history and forecast reports, hotel revenue reports, hotel reservation reports, night audit reports, MIS and manager flash reports, and many more.

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Server Housekeeping Accounting Book 130

SiteMinder

NOVEMBER 30, 2023

Travel technology comprises digital tools and platforms aimed at streamlining operations and enhancing guest experiences in the travel and hospitality sectors. It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Hotel Business

FEBRUARY 28, 2023

By Bob Habeeb Over the past three years, beleaguered hoteliers have faced down high turnover, uncertainty, the need to invest in new technology and, of course, price volatility. Even the fluctuating price of eggs has made it more expensive to serve a good breakfast. When are hoteliers going to catch a break?

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Pricing Guest Services Property Management Marketing 64

Hotelogix

OCTOBER 18, 2023

This guide will offer you an in-depth overview of hotel management software, its benefits, features, and how it can help hoteliers like you to run your business successfully. What is hotel management software? It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

SiteMinder

APRIL 11, 2024

How to advertise your Airbnb listings Advertising Airbnb listings , especially for hotel owners and operators with multiple properties or those managing medium-sized groups and chains, requires a strategic and organised approach. Research popular search terms related to your location and property type.

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Book Pricing Marketing Information 98

eZee Absolute

AUGUST 29, 2023

One such software your property needs is a cloud-based Property Management System (PMS). It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property. Let me get that for you.

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Housekeeping Training Guest Services Communication 91

Hotel Owner

SEPTEMBER 19, 2024

“Hotels are stuck on the room price,” he says. But just like airlines, they can offer so much more than just the basic service. There’s so much untapped potential in terms of upselling other services.” As soon as the booking comes through, we start communicating with the guest,” Barker explains.

Book 72

Book Pricing Communication Reservations 72

eZee Absolute

FEBRUARY 3, 2023

Various departments and functions of a hotel must work seamlessly in order to ensure a smooth and efficient guest experience. One way to achieve this is by utilizing an all-in-one solution that eliminates the need to use multiple systems and software to manage different aspects of the hotel’s operations.

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Information Blog Property Management Budgeting 75

SiteMinder

AUGUST 1, 2024

Assess their pricing, services, marketing strategies, and customer reviews. Target audience: Define your ideal guest profile, including their demographics, interests, and travel habits. Organisation description This section provides details about your hotel’s ownership structure, management team, and any key personnel.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

SiteMinder

MAY 8, 2024

By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience. Apps that facilitate mobile check-in, tailor room preferences to individual needs, and enable real-time communication make guests feel valued and taken care of.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

Les Roches

SEPTEMBER 23, 2024

Mark-up on supplies and services Hotel management companies often generate additional revenue through mark-ups on supplies and services provided to the properties they manage. This can include everything from housekeeping supplies to food and beverage inventory.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Revenue Hub

OCTOBER 28, 2022

Filling up as many rooms as possible with the most optimized pricing for each room has always been the main focus of the traditional hotelier. While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important. .

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Special Events Book Information Reservations 78

Revenue Hub

AUGUST 22, 2023

Filling up as many rooms as possible with the most optimized pricing for each room has always been the main focus of the traditional hotelier. “We utilize data to provide better guest service, suggest unique and customized experiences, and to help anticipate guest needs and desires,” added Zahner.

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Special Events Book Information Reservations 73

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

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Front of House Maintenance Housekeeping Back of House 59

Les Roches

JULY 9, 2024

If you aspire to climb the ranks, you could aim for a job in hotel management. Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

Les Roches

SEPTEMBER 19, 2024

This sets a standard for brand reputation and guest satisfaction, ultimately driving more profits for the organization. For example, when customers are confident in the high standard of hotel services, they are more willing to pay premium prices. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

eZee Absolute

NOVEMBER 16, 2022

The most important one is its integration with your property management system through which it works in sync with your overall hotel data. Along with the instant reservation for walk-in guests, it successfully serves guests who have pre-booked through the hotel or any OTA website. Focus on meaningful guest interaction.

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Front Desk Operations Guest Satisfaction Blog Book 52

Revenue Hub

MAY 18, 2023

By automating tasks such as check-in, check-out, room assignments, and payment processing, hotels can streamline their front desk operations, reduce wait times, and improve the overall guest experience. However, preparation is key to being successful at renegotiating.

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Front Desk Operations Cost Reduction Book Training 84