Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage.

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Revenue Hub

FEBRUARY 14, 2024

So now I ask you, the corporate executives, General Managers, and department heads, when was the last time you discussed the concept of hospitality and guest service excellence with your frontline associates? Do you also present core hospitality essentials that everyone is to live by, such as empathy and kindness?

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NV Hotels

JANUARY 17, 2023

NHLA will host the Certified Guest Service Professional workshop and exam. March 7 and March 14 : NHLA board member Nicole Marshall will present a virtual session o f Excel Refresher tips and tricks. This year we are including a breakfast with a special guest presenter. You can do it, take the exam.

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Revenue Hub

OCTOBER 9, 2023

Upselling serves as a mechanism to ensure these services – from suites with the best views to exclusive dining experiences – aren’t left on the proverbial shelf gathering dust. Improved Guest Services : When the hotel actively understands guest preferences for upsells, it often leads to better overall service.

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Presentation Article Guest Services Pricing 109

Modern Restaurant Management

AUGUST 12, 2021

A guest’s vehicle can be recognized based on its drive-thru location, color, make and model. Cameras can serve a number of functions that streamline and automate guest service. A minivan, for example, might be offered promotions from the kid’s menu.

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Accounting Guest Services Presentation 197

Hotelogix

DECEMBER 17, 2024

Unclear Policies: Guests may not understand cancellation fees or extra charges. Mismatched Descriptors: Generic transaction names confuse guests, leading to disputes. Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. This often results in costly chargebacks.

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SiteMinder

FEBRUARY 6, 2025

Claire Davidson , Hotel Manager , noted that an absence of these leading tech solutions presented significant challenges. It has simplified the booking process for guests and staff and the management of bookings is now much less time consuming.

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NV Hotels

SEPTEMBER 20, 2023

Defined as the simulation of human intelligence by machines, AI is poised to revolutionize hospitality by improving both the guest experience and operational processes. It presents an opportunity for the hospitality industry to embrace innovation and offer exceptional service to guests.

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Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

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Metasphere

SEPTEMBER 4, 2023

Higher Guest Satisfaction: Users of the feature expressed increased satisfaction, attributing it to the convenience and personalization it provided. Streamlined Operations: The system aided the company in streamlining front desk operations, allowing staff to prioritize personalized guest services.

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Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Revenue Hub

JANUARY 18, 2024

But while hotels may be cognizant that guests deserve the best possible service at all times, it is sometimes easier said than done. Operational Realities Manually managing guest requests presents a myriad of problems, mostly from inconsistency.

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Reservations Article Pricing Guest Services 109

Serviced Apartments

MARCH 12, 2024

The hotel will be upgraded to integrate NUMA technologies, allowing guests to use their smartphones to check in, check out, open their room doors and communicate with NUMA’s digital guest service team 24 hours. The post NUMA debuts in the UK with signing of London site appeared first on Serviced Apartment News.

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Hotel Owner

MARCH 20, 2024

Automate the guest rooms’ systems One innovative approach is to automate various amenities in guest rooms. This includes devices like thermostats, lighting controls and window shades that can be programmed to operate only when guests are present. This not only benefits the environment but also enhances guests’ comfort.

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Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences.

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Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences.

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Hotel Owner

MARCH 13, 2024

The hotel will be upgraded to integrate Numa technologies, allowing guests to use their smartphones to check in, check out, open their room doors and communicate with Numa’s 24h digital guest service team. In the long term, we plan to be present in all major UK cities.

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Hotel Business

JULY 20, 2023

Our spa menu is all about feeling your best and being present—body and mind. From being cocooned in a VOYA seaweed body wrap to a calming meditation session, we create experiences that are deeply supportive of our guests’ wellness goals.” Whatever your wellness goal is, we have a treatment to help you get there.

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Serviced Apartments

JUNE 12, 2023

UAE: Conrad Dubai has launched a collection of 22 one-bedroom serviced apartments at the Sheikh Zayed Road property. The 22 suites, located on the upper floors of the hotel, offer “stylish interiors and high-end amenities”, as well as on-demand 24 hour guest services.

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Catering Guest Services Presentation 52

Les Roches

NOVEMBER 18, 2022

Marco also supports the stepped approach to the internship process, whereby second semester interns are offered ‘entry level’ operational roles in which they can learn some of the core service skills, before taking on a more senior position in semester 5. “At

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Special Events Guest Services Presentation Pricing 98

EATER

NOVEMBER 10, 2021

When Shake Shack filed for its own IPO in 2014, the company made clear that among its strategies for growing the business were paying its staff above minimum wage, so as to “attract a higher caliber employee,” which, in turn, “translates directly to better guest service.”

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Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management. Internships offer unique advantages and opportunities for skill development and career advancement.

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Revenue Hub

JULY 12, 2024

Globally, 32% of all guests would abandon a beloved hotel after a single bad experience. On the other hand, meeting or exceeding guest expectations brings measurable business benefits, and the guest experience gap presents a golden opportunity. In Latin America, this figure jumps to 49%.

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Hotel Business

OCTOBER 19, 2023

“Through Miraval Life in Balance Spa Aviara, we’ve blended elements of the San Diego landscape with Miraval signature spa and well-being offerings to create an intention-driven experience that supports guests in creating balance and cultivating mindfulness.”

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SiteMinder

DECEMBER 21, 2023

Hospitality communication and guest experience If someone asked what the number one priority was at your hotel, it’s very likely your answer would be something along the lines of ‘…providing great guest service’. The guests who stay at your hotel are not just a uniform line of paying customers.

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Les Roches

SEPTEMBER 16, 2024

They serve as impartial evaluators and help hotels boost guest experiences and drive industry growth, benefiting all stakeholders. This growth presents a multitude of opportunities, not only for hotels themselves but also for individuals seeking a rewarding career as hotel inspectors. trillion in 2023.

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Les Roches

JUNE 24, 2024

How to start a hotel management company 24th June, 2024 In this article The hospitality industry is a dynamic and thriving sector that presents plenty of opportunities for aspiring entrepreneurs. Hotel managers are tasked with ensuring the smooth and efficient operation of the property while providing exceptional service to guests.

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SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. All signs point to the ever-growing need for individually customised guest experience.

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SiteMinder

OCTOBER 11, 2022

Guest services hotel positions. The night auditor is in charge of checking in guests, taking reservations and handling any request during night hours. The role involves taking bookings, greeting guests and seating them at their table. Room service. Want insights delivered straight to your inbox? Night auditor.

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Modern Restaurant Management

MAY 28, 2021

The celebration continued with an announcement of nine more award categories presented than the previous year, bringing the total to twenty-one, which are all centered around the brand’s ‘Year of the Guest’ commitment. The brand’s ultimate goal is for Dickey’s to be present in every city in Japan.

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Les Roches

JULY 9, 2024

Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets. If you aspire to climb the ranks, you could aim for a job in hotel management.

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Les Roches

DECEMBER 28, 2023

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. Both hotel management and culinary arts present exciting opportunities for individuals with a passion for work­ in hospitality.

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Les Roches

SEPTEMBER 19, 2024

For example, as opposed to the speedy interactions you get in retail, hotels build intimate connections with guests that are much longer lasting. This covers areas such as room cleanliness, food quality and the efficiency of check-in procedures.

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Les Roches

JULY 1, 2024

From starting as a concierge or front desk receptionist to ascending the ranks to become a CEO, the UAE’s hotel industry presents a wealth of possibilities for those willing to seize them. These positions oversee specific departments within the hotel, ensuring smooth operations and high standards of service delivery.

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Revenue Hub

OCTOBER 17, 2023

The destination managers presented their plans for the destination to move to a more revenue-generating model. Revenue management is a vast topic that includes operational metrics to big data and touches on operations, marketing, effectiveness and efficiency, guest service and staffing and profitability.

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Modern Restaurant Management

MARCH 11, 2020

As both Bay Area restaurants continue their strategic expansion beyond San Francisco, DDK presents an economical way to test new markets with an emphasis on strengthening and growing their off-premise channels. DoorDash has been highly collaborative with both RT and Italian Homemade, designing the spaces together to fit both of their needs.

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SiteMinder

NOVEMBER 22, 2023

On Mario, Ghent Marriott General Manager Roger Langhout says : “As soon as we saw Mario interacting with our guests we saw a smile. Mario spends his time helping guests check-in, giving speeches, inspecting rooms, discussing the menu, and giving presentations. Nobody has seen it before.”

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