Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. Courses explore the principles of menu planning, food preparation, drinks service and restaurant operations.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 5, 2024

Positions such as front desk associate, guest services representative, housekeeping attendant or food and beverage server provide opportunities to learn firsthand about hotel operations and interact with guests daily. Developing and implementing strategic plans to achieve revenue targets and profitability goals.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

JUNE 25, 2024

Accreditation means the course meets established quality standards and is recognized by employers Curriculum and course content: evaluate the modules in the course to check they cover all the main aspects of hotel management, including guest services, operations management, finance, marketing and leadership.

Travel and Tourism 52

Travel and Tourism Events Scheduling Guest Satisfaction 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

AUGUST 2, 2024

They have extensive knowledge of local attractions and events and their goal is to boost the guest experience by fulfilling special requests Food and beverage manager: oversees all dining operations within the hotel, including restaurants, bars and room service.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

JUNE 26, 2024

Students learn about various aspects of the hospitality industry, including lodging operations, food and beverage management and guest services. Associate of hospitality management This two-year program provides a foundation in hospitality management principles and practices.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40