Revenue Hub

MAY 17, 2024

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. As a first touch, a hotel’s marketing team must design a website that attracts and maintains a guest’s attention.

Marketing 109

Marketing Travel and Tourism Book Communication 109

InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Proper maintenance is crucial for guest services and reservations. It should provide real-time updates on room availability, reservations, and guest information.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

DECEMBER 7, 2023

OTAs are now a great marketing resource for hotel owners, allowing them to reach a wider audience and optimize revenue.   Benefits of Partnering With OTAs With about 40% to 50% of reservations being driven from OTAs, these online platforms have become crucial to every hotel's distribution strategy.

Book 268

Book Budgeting Catering Strategic Planning 268

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

JUNE 27, 2023

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. As a first touch, a hotel’s marketing team must design a website that attracts and maintains a guest’s attention.

Marketing 98

Marketing Book Travel and Tourism Communication 98

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotelogix

JANUARY 31, 2024

The key to success in the ever-evolving hospitality industry lies in providing an exceptional guest experience. Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.

Guest Services 130

Guest Services Customer Service Book Demo 130

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

MARCH 26, 2025

In fact, research shows that free-to-guest TV and high-speed internet are two of the most valued in-room features for both business and leisure travellers. In markets where everyones offering similar rooms and rates, the hotels that nail the guest experience, right down to how people relax in their rooms, are the ones that get noticed.

Guest Satisfaction 94

Guest Satisfaction Events Book Blog 94

Revenue Hub

NOVEMBER 2, 2023

Marketing efforts are usually front of mind when it comes to boosting bookings, but what’s behind a good marketing strategy? NB: This is an article from WebRezPro In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them.

Book 109

Book Guest Services Article Marketing 109

SiteMinder

MARCH 16, 2025

Distribution tasks that once took hours are now done in minutes, allowing us to respond faster to changes in the market. Todays announcement follows Sudima Hotels recent investment in a fleet of eight robots to enhance guest service and efficiency.

Reservations 52

Reservations Guest Services Information Marketing 52

Revenue Hub

NOVEMBER 1, 2023

GAC considers various costs related to marketing, sales efforts, and operational activities aimed at acquiring a guest. GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel’s marketing and guest acquisition strategies.

Article 109

Article Marketing Information Book 109

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. The multi-module suite ensures virtual agents answer calls 24/7, that interactions are tracked across multiple channels to improve efficiency and provide market and sentiment understanding analytics.

Concierge 98

Concierge Communication Reservations Blog 98

Hotelogix

OCTOBER 18, 2023

Also known as Hotel Property Management Software (Hotel PMS) or hotel management system, it enables hoteliers to efficiently manage reservations, housekeeping, guest data, accounting, distribution, etc. It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

SiteMinder

APRIL 7, 2025

With the ability to provide tailored coverage for different guest types and seasons, BeSafe Rate offers unique benefits. For example, properties can adjust coverage to meet local market needs or special events, further improving revenue potential. BeSafes platform is designed to be intuitive and easy to implement.

Guest Satisfaction 52

Guest Satisfaction Book Special Events Marketing 52

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Revenue Hub

JUNE 20, 2024

Has your marketing manager ever tried to send a winter offer to ski season guests or wanted to target the drive market? Daniel Bank, reservations manager at Parkhotel Adler, dealt with this firsthand. The inconsistency means you can’t get a holistic view of your operations or guest preferences.

Reservations 108

Reservations Special Events Communication Article 108

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Revenue Hub

NOVEMBER 17, 2022

This can include a hotel’s website, its social media platforms, phone or email reservations, metasearch engines, or OTAs. This article will examine how hotels can leverage distribution technology and strategies to drive bookings, access new markets, and increase profitability. 26% increase in hotel reservations.

Book 98

Book Article Reservations Accounting 98

Hotelogix

FEBRUARY 28, 2025

Market Insight: According to Straits Research , the global hotel management software market was valued at $3.43 Why hotels are shifting to cloud-based PMS (Property Management Systems) : ✔ Real-time data access: Instantly update reservations, room availability, and guest preferences.

Concierge 130

Concierge Guest Services Book Demo 130

Revenue Hub

FEBRUARY 14, 2024

With an ever-increasing number of options for travelers, standing out in this competitive market is more challenging than ever. Implementing self check-in and check-out systems, smart locks, and live chat for guest services not only enhances the guest experience but also streamlines hotel operations.

Article 109

Article Pricing Book Guest Services 109

Hotelogix

OCTOBER 19, 2023

It lets them assign rooms to guests and offer check-in and check-out facilities. It also aids in managing reservation cancellations and modifications, accepting reservations, sending confirmation emails, extending self-service facilities to guests, processing payments, etc.

Server 130

Server Housekeeping Accounting Book 130

Hotel Business

MAY 31, 2023

With Smart Reception, guests get all the services offered by a traditional front desk, such as check-in, receiving room keys and speaking with a remote agent, which properties can provide without diverting scarce resources away from hotel operations.

Housekeeping 98

Housekeeping Maintenance Training Reservations 98

SiteMinder

SEPTEMBER 6, 2023

But an online booking process should be more than just a booking tool; it’s the start of a great guest experience. Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. This way, guests are constantly guided through the booking journey.

Book 98

Book Reservations Blog Information 98

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Communication Guest Services 91

Revenue Hub

JULY 31, 2024

Never fear… I’m here today to give you all the info you need to feel more confident about establishing the best pricing strategies for today’s dynamic market and understand the importance of an RMS in supporting them. Are your guests primarily corporate or leisure travelers? Are your guests primarily corporate or leisure travelers?

Pricing 109

Pricing Book Marketing Article 109

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. It considers factors such as supply and demand, guest loyalty, market conditions, location, and the level of competition.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

OCTOBER 17, 2023

Once the goals have been established, operators should consider the tools and education needed to utilize and optimize revenue management methods and techniques to provide value for guests and profitability. Lodging operators need to focus revenue management system on the total hotel experience inclusive of rate, operations, and marketing.

Pricing 109

Pricing Marketing Training Book 109

Revenue Hub

OCTOBER 2, 2023

percent of the global population – and active Internet usage in hospitality’s highest spending market, the United States, has passed 90 percent. Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites.

Reservations 108

Reservations Pricing Article Guest Satisfaction 108

Hotelogix

OCTOBER 18, 2023

GAC considers various costs related to marketing, sales efforts, and operational activities aimed at acquiring a guest. GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel's marketing and guest acquisition strategies. 

Guest Retention 100

Guest Retention Marketing Pricing Training 100

SiteMinder

JUNE 26, 2024

In addition to this, it can also help identify ways to create more efficient processes and improve the guest experience. By prioritizing revenue optimization, your hotel will be in a stronger position to take advantage of data, trends, and market insights. Our smart hotel platform helps you do exactly that.

Pricing 72

Pricing Book Reservations Blog 72

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Key attributes include people skills, customer service skills, patience, ability to use initiative and problem solving skills. Reservation agent. Guest services hotel positions. Revenue manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

APRIL 11, 2024

Airbnb advertising primarily involves promoting individual accommodation listings and experiences hosted on the Airbnb platform to potential guests through various marketing channels. Cost-effective marketing. Pricing strategy : Use competitive pricing strategies that reflect market demand, seasonality, and local events.

Book 98

Book Pricing Marketing Information 98

SiteMinder

SEPTEMBER 12, 2024

When it comes to hotels, much has been discussed on how chatbots have the potential to dramatically improve the level and quality of guest service, as well as reducing the strain on hotel staff to attend to the needs of all the travellers staying at the property. Not the least of these is the hospitality industry.

Book 97

Book Communication Pricing Property Management 97