Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotel Owner

SEPTEMBER 11, 2023

As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Revenue Hub

MARCH 21, 2024

This customization will range from offering room choices based on specific desires to adjusting in-room settings like temperature and lighting to fit personal tastes, ensuring every guest feels uniquely catered to.

Guest Satisfaction 98

Guest Satisfaction Maintenance Article Scheduling 98

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Hotelogix

SEPTEMBER 12, 2024

In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service. It offers greater control and customization but has higher setup and maintenance costs than cloud-based systems. Guest Accounting : Handles room charges, additional services, and billing.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Hotel Owner

OCTOBER 11, 2023

His main responsibilities include overseeing guest services, housekeeping, maintenance, and managing cost control. It’s great to work with a respected local employer, and I look forward to ensuring the best possible service for our guests.”

Housekeeping 98

Housekeeping Maintenance Guest Services Training 98

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Lodging Magazine

MAY 28, 2024

Optii leverages machine learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery, and operations management. The deployment combines both platforms to optimize both guest service and satisfaction while enhancing operational efficiency. Pete Beach, Florida.

Housekeeping 59

Housekeeping Maintenance Guest Services Magazine 59

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience. As the face of the hotel, the receptionist is the first and last person guests interact with. Hotel manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotel Business

MARCH 9, 2023

While management should exude these values through operations and guest service, designers must also pull the message through the interior and exterior material selection. Because hotels are high-traffic locations, walls, upholstery and other surfaces require regular maintenance and vigorous cleaning protocols.

Sanitation 98

Sanitation Accounting Maintenance Budgeting 98

SiteMinder

SEPTEMBER 7, 2023

Hotel fees encompass a range of extra charges guests may pay for amenities and services. However, they are more than just additional charges on a guest’s bill. Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Hotelogix

AUGUST 26, 2024

It helps everyone stay on the same page, ensuring guests feel welcome and well cared for. By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.  This helps keep guests happy and encourages them to return. 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

NOVEMBER 21, 2022

In the post-pandemic world, hotels have had to quickly modernize their technology infrastructure to provide more digital and contactless options for guests, as well as operate efficiently with leaner teams. Guest messaging – guest service has shifted to digital channels like live chat, SMS, and messaging apps.

Book 97

Book Communication Article Housekeeping 97

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Reporting issues to the maintenance team. Front of office functions.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Alice Platform

FEBRUARY 4, 2022

So when ALICE customers wanted to integrate our Guest Services & Preventative Maintenance products with the Housekeeping solution, we listened: The best hotel technology partners are continuously iterating to better serve hoteliers.

Housekeeping 40

Housekeeping Maintenance Guest Services 40

Serviced Apartments

MARCH 2, 2023

Guest service provider Opago rebranded from City Relay Solutions in November. Meanwhile, Urban Rest Apartments was launched in 2017 to challenge the serviced apartment and corporate housing sector. The post Opago and Urban Rest partner for Bloom development appeared first on Serviced Apartment News.

Housekeeping 52

Housekeeping Maintenance Guest Services Property Management 52

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Communicate with guests promptly and professionally.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

SiteMinder

SEPTEMBER 10, 2023

It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services. On the revenue side, categorise income into room bookings, food and beverage sales, spa services, conference facilities, and any other ancillary services. A note for seasonal hotels.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

SiteMinder

SEPTEMBER 6, 2023

It’s about building a relationship with your guests from the get-go. Those who book directly are often: More invested in your property; More likely to engage with your services; and ultimately, More inclined to leave a glowing review. To capture this audience, your website must offer a frictionless booking journey.

Book 98

Book Reservations Blog Information 98

Les Roches

SEPTEMBER 3, 2024

From the moment guests arrive to their final departure, hotel operations management orchestrates a seamless experience that translates to happy guests, positive online reviews and a healthy bottom line. Studies show customers are willing to pay a premium of up to 13% more for services that offer a fantastic customer experience.

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. Courses explore the principles of menu planning, food preparation, drinks service and restaurant operations.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Hospitality Management 52

Les Roches

SEPTEMBER 16, 2024

They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards. Evaluating service quality Inspectors assess the effectiveness of and support provided by hotel staff. This will also provide you with first-hand knowledge of different types of hotel services.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments. The more you build these skills, the higher the hotel manager compensation package you can aim for.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

SEPTEMBER 23, 2024

The relationship between an owner and a management company is typically formalized through a management contract, which outlines the scope of services provided, performance metrics and fee structures. Typically, this fee covers a range of services, including overseeing day-to-day operations, staffing, marketing and maintenance.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Hotel Business

MAY 24, 2024

By Charles “Chip” Fritsch Artificial Intelligence (AI) has the potential to transform the hospitality industry, revolutionizing both the guest experience and operational efficiency. This type of single-system software with many interconnected modules covering the full range of back-office functions works seamlessly with third-party services.

Accounting 59

Accounting Information Maintenance Document 59

SiteMinder

OCTOBER 16, 2022

This can be helpful for: Setting prices for your rooms or services (to maintain a healthy profit margin). Guests services such as massages and spa treatments. Maintenance. Repairs and maintenance. Looking at how your expenses are affecting your net profitability. Fine-tuning your sales and marketing strategy.

Pricing 72

Pricing Information Maintenance Accounting 72

SiteMinder

NOVEMBER 22, 2023

A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence. Androids could actually make for a healthier guest service environment.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Revenue Hub

MAY 18, 2023

Implementing cost-saving measures: Based on the analysis, cost-saving measures are implemented in the areas where costs can be reduced without affecting the quality of service. This can be attractive to guests who are environmentally conscious and may choose to stay at hotels that prioritize sustainability.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Les Roches

JULY 5, 2024

in the global resort industry from 2020 to 2027, driven by the increasing demand for leisure and hospitality services. These programs often combine class-based learning with internships, providing hands-on experience in resort operations, guest services and event management as well as academic knowledge.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

SEPTEMBER 19, 2024

For example, as opposed to the speedy interactions you get in retail, hotels build intimate connections with guests that are much longer lasting. Imagine the difficulty of guaranteeing top-class service in every room, every day, from every staff member and for every aspect of the guest experience.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

AUGUST 1, 2024

Target market: Define your ideal guest profile, including their demographics, interests, and travel habits. This might include unique amenities, services, or a distinctive atmosphere. Hotel concept and vision: Clearly articulate your hotel’s overall vision and the experience you want to provide for guests.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52