Guest Services Information Service Management 
Les Roches
DECEMBER 27, 2023
Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?
Les Roches
DECEMBER 21, 2022
It encompasses everything that makes sure guests feel welcome, such as: Greeting customers to ensure a good first impression and highlighting themselves as a good port of call if a client needs any help. Informing guests about hotel facilities such as restaurants, bars, laundry services, and more.
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Les Roches
JULY 4, 2024
Hospitality and tourism management fundamentals All hospitality education courses should include a comprehensive understanding of the key industry basics. Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences.
SiteMinder
MAY 8, 2024
A hospitality app is a digital tool designed to help you streamline your operations, enhance the experience you offer your guests, and boost your business efficiency. These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform.
SiteMinder
FEBRUARY 29, 2024
The program should address the latest trends in guest service, technology, sustainability, and more. This approach helps staff better retain information and apply their new skills effectively in their daily tasks. Communication and diplomacy : Navigating sensitive guest issues with tact, empathy, and effective problem-solving.
Les Roches
JULY 4, 2024
Executive online courses Certificate programs Longer courses that usually last between six months to a year and offer comprehensive education on various aspects of hotel operations and management. They cover a broad range of topics, including hotel administration, guest services, marketing and financial management.
Les Roches
JUNE 25, 2024
Accreditation means the course meets established quality standards and is recognized by employers Curriculum and course content: evaluate the modules in the course to check they cover all the main aspects of hotel management, including guest services, operations management, finance, marketing and leadership.
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