Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

Guest Services 130

Guest Services Customer Service Book Demo 130

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotelogix

JANUARY 18, 2024

  Entice more audience: Since the booking happens on your website, you can roll out special offers and upsell relevant services to attract more guests.    Gain control over guest data: When guests book directly, you have direct access to valuable guest data.

Book 130

Book Catering Reservations Guest Satisfaction 130

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

Hotelogix

FEBRUARY 8, 2024

Invest in technology This is very important as today's guest preferences are rapidly changing. See this - about 90% of guests like a hotel offering contactless services. You can also let your guests check-in, unlock the door, raise service requests, make payments, and check out using smartphones.  

Demo 147

Demo Guest Services Guest Satisfaction Document 147

Revenue Hub

FEBRUARY 27, 2024

NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guest service optimization.

Marketing 90

Marketing Communication Guest Services Strategic Planning 90

Hotelogix

SEPTEMBER 12, 2024

Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service. It offers features like quick reservations, allowing you to book rooms in seconds.

Property Management 130

Property Management Housekeeping Maintenance Server 130

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Revenue Hub

JULY 8, 2024

The most challenging part of creating a conversational message with a guest is knowing where to start. Here, we’ll discuss how the automated messaging is transforming hotel operations and guest services, from room status automation to individual messages. What do the messaging templates look like in action?

Housekeeping 80

Housekeeping Reservations Scheduling Article 80

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. What Should You Write in a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

Hotelogix

OCTOBER 18, 2023

Also known as Hotel Property Management Software (Hotel PMS) or hotel management system, it enables hoteliers to efficiently manage reservations, housekeeping, guest data, accounting, distribution, etc. It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

Revenue Hub

MAY 26, 2023

In simple words, enhancing guest experience can lead to stronger brand value, more sales, and increased revenue. What are the 3 Important Components of Guest Experience? Communication Your guests want to be informed and heard, and they want their preferences to be considered.

Housekeeping 89

Housekeeping Reservations Communication Information 89

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

InnQuest

SEPTEMBER 13, 2022

Instead of providing printed information about the hotel in guest rooms, guests can access all of these details in the digital folder – details such as menu information, information on other facilities, and even the local area. A digital folder can be incorporated into a hotel or motel app.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

NOVEMBER 1, 2023

GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel’s marketing and guest acquisition strategies. By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation.

Article 96

Article Marketing Information Book 96

Hotelogix

DECEMBER 17, 2024

Promote Direct Bookings: Encourage direct bookings by offering perks like exclusive discounts, complimentary services, or loyalty points. Verify Payments and Guest Information Fraudulent transactions are one of the leading causes of chargebacks. Use digital consent forms for all charges to ensure guest acknowledgment.

Document 100

Document Communication Book Reservations 100

Revenue Hub

APRIL 2, 2024

When when reservations switched to online, PMS tech couldn’t keep up, being on-premise and built on legacy technology they couldn’t deal with the influx of new reservations, rapid rate management, and updating the various reservation channels.

Reservations 100

Reservations Article Guest Services Property Management 100

Revenue Hub

NOVEMBER 2, 2023

NB: This is an article from WebRezPro In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them. Analyzing this data empowers you to shape your marketing strategy and guest service effectively. Who Are Your Guests and Why Do They Choose You?

Book 93

Book Guest Services Article Marketing 93

SiteMinder

SEPTEMBER 6, 2023

But an online booking process should be more than just a booking tool; it’s the start of a great guest experience. Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. Reduced workload Gone are the days of manual booking management.

Book 98

Book Reservations Blog Information 98

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there.

Communication 84

Communication Reservations Article Customer Service 84

Revenue Hub

JUNE 27, 2024

A guest’s stay starts far before they step foot on the property. The instant a reservation is booked, the guest experience begins! The more your team is able to customize aspects of their stay and meet their preferences, the more welcome and appreciated that guest will feel.

Workshop 86

Workshop Guest Satisfaction Housekeeping Article 86

Revenue Hub

MAY 17, 2024

Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.

Marketing 92

Marketing Travel and Tourism Book Communication 92

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

STAAH

DECEMBER 10, 2023

The Langkawi-based property makes more informed pricing and distribution decisions with STAAH Max Channel Manager. The boutique hotel’s 75 guest rooms and suites are equipped with elegant furniture, the ‘Sassy Bed’, smart connectivity, IPTV and wireless high-speed Internet access.

Book 84

Book Demo Pricing Guest Services 84

SiteMinder

SEPTEMBER 12, 2024

When it comes to hotels, much has been discussed on how chatbots have the potential to dramatically improve the level and quality of guest service, as well as reducing the strain on hotel staff to attend to the needs of all the travellers staying at the property. Not the least of these is the hospitality industry.

Book 97

Book Communication Pricing Property Management 97

Revenue Hub

JUNE 27, 2023

Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.

Marketing 89

Marketing Book Travel and Tourism Communication 89

Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? Remembering a guest, not just their names but their food allergies as well goes a long way in making them feel special! A PMS will always have your guest information handy whenever you may need it.

Blog 130

Blog Communication Definition Book 130

Revenue Hub

OCTOBER 2, 2023

Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. Furthermore, it could inform your team that it is the couple’s 40th wedding anniversary, they frequent your resort, and always request a special window table at your top restaurant.

Reservations 89

Reservations Pricing Article Guest Satisfaction 89

SiteMinder

OCTOBER 14, 2024

Whether through a mobile app, an in-room tablet, or a web-based interface, digital concierges offer a wide range of services such as booking reservations, managing room service orders, and providing local recommendations—all without the need for guests to call the front desk.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

JUNE 26, 2024

This is thanks to the advanced technology solutions that exist today such as revenue management systems, central reservation systems, real-time business intelligence tools, channel managers, and more. Data-driven decision making: Revenue optimization relies on data analysis to inform pricing and distribution strategies.

Pricing 72

Pricing Book Reservations Blog 72

SiteMinder

APRIL 11, 2024

Regular audits ensure your listings remain competitive and appealing to potential guests. Check for any outdated information, missing amenities, and ensure high-quality visuals are used. Continuous learning : Stay informed about changes in the short-term rental market, guest preferences, and Airbnb platform updates.

Book 98

Book Pricing Marketing Information 98

Hotelogix

OCTOBER 18, 2023

GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel's marketing and guest acquisition strategies.    By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Hotel Business

NOVEMBER 27, 2023

Provide information resources For years, in-room guest service information has been provided via printed materials: flyers or even entire booklets that contain information regarding pool, fitness center and restaurant hours, checkout times and other pertinent facility details.

Housekeeping 64

Housekeeping Information Catering Reservations 64