SiteMinder

DECEMBER 13, 2023

Improved Guest Communication and Experience Before connecting Welcome Pickups via SiteMinder, Axel Hotels faced challenges in guest communication, especially regarding essential trip information. Guests often failed to provide essential trip information, such as flight numbers and arrival times.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotelogix

OCTOBER 10, 2024

Advantages of Self-Check-In for Hotels Real-Time Management: Integration with a cloud-based PMS keeps room availability, bookings, and guest information accurate and up-to-date, minimizing overbookings and errors. Cost Savings: By automating check-ins, hotels can reduce labor costs and ensure 24/7 service without needing extra staff.

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

MEWS

JANUARY 9, 2025

A hotel report is a document that provides a summary and detailed insights into various aspects of the hotel business, such as operations, performance, and guest services. These reports help identify trends and support more informed decision-making. There are different kinds of reports, which can be categorized as follows:

Document 130

Document Guest Services Information 130

InnQuest

MARCH 3, 2023

Personalized guest experience A cloud PMS enables hotels to store and access guest data in real-time, including guests’ personal preferences and room history. With this information, hotels can provide a more personalized guest experience.

Communication 218

Communication Reservations Information Housekeeping 218

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Modern Restaurant Management

DECEMBER 18, 2024

The quicker businesses can feed that information back into operations, the better, whether for personalized dining, staffing optimization, or advertising and marketing. Foot traffic or heat mapping, menu item engagement, or consumer demographics by time of day.

L&D 167

L&D Marketing Pricing Catering 167

Hotelogix

SEPTEMBER 12, 2024

Hotel review websites are online platforms where guests can post reviews and share their experiences about their stays at various accommodations. These websites serve as a critical resource for travelers looking to make informed decisions based on past guests' experiences.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

InnQuest

SEPTEMBER 5, 2023

Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Proper maintenance is crucial for guest services and reservations.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hotelogix

DECEMBER 7, 2023

With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality.  Don’t miss this BIG opportunity.

Book 268

Book Budgeting Catering Strategic Planning 268

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

FEBRUARY 27, 2024

NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guest service optimization.

Marketing 109

Marketing Communication Guest Services Strategic Planning 109

Hotel Business

MARCH 26, 2025

From front-line guest services to executive leadership, women bring creativity, empathy and a strong work ethic that enhance the overall guest experience. (Id Women have long played a vital role in the hospitality industry, contributing to its growth, innovation and success. Id call them our superpowers!)

Information 52

Information Guest Services Training Article 52

NV Hotels

OCTOBER 29, 2022

This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Help staff serve guests through quicker and more agile means. Access Hotel and other information.

Concierge 98

Concierge Housekeeping Guest Services Information 98

Xotels

FEBRUARY 3, 2021

QR codes (short for Q uick R esponse Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests. Anywhere you will see this recognizable signage being used for informative reasons or marketing purposes. Other information. Activities.

Guest Services 49

Guest Services Marketing Information Blog 49

Revenue Hub

JUNE 28, 2024

Property Management Systems have revolutionized the way hotels operate, offering seamless booking experiences and personalized guest services. The guest’s name, address, credit card details, and even their preferences for hypoallergenic pillows or late-night snacks are siphoned into a digital vault.

Information 108

Information Training Article Server 108

SiteMinder

MARCH 16, 2025

Todays announcement follows Sudima Hotels recent investment in a fleet of eight robots to enhance guest service and efficiency. Soon, we will also incorporate SiteMinders payments solution into our technology stack, to automate the complex world of payments, as well as streamline and secure our processes.

Reservations 52

Reservations Guest Services Information Marketing 52

Hotelogix

JANUARY 19, 2025

Reporting and Analytics Detailed reporting and analytics are vital for understanding hotel performance and making informed decisions. A robust PMS provides insights into occupancy trends, revenue metrics, and guest behavior patterns, allowing hoteliers to forecast demand and adjust strategies accordingly.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hotelogix

FEBRUARY 8, 2024

Invest in technology This is very important as today's guest preferences are rapidly changing. See this - about 90% of guests like a hotel offering contactless services. You can also let your guests check-in, unlock the door, raise service requests, make payments, and check out using smartphones.   Wait.

Demo 147

Demo Guest Services Guest Satisfaction Document 147

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

Guest Satisfaction 52

Guest Satisfaction Book Blog Information 52

Revenue Hub

JULY 8, 2024

The most challenging part of creating a conversational message with a guest is knowing where to start. Here, we’ll discuss how the automated messaging is transforming hotel operations and guest services, from room status automation to individual messages. What do the messaging templates look like in action?

Housekeeping 106

Housekeeping Reservations Scheduling Article 106

Hotelogix

JANUARY 18, 2024

  Entice more audience: Since the booking happens on your website, you can roll out special offers and upsell relevant services to attract more guests.    Gain control over guest data: When guests book directly, you have direct access to valuable guest data.

Book 130

Book Catering Reservations Guest Satisfaction 130

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. What Should You Write in a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

Revenue Hub

NOVEMBER 2, 2023

Subscribe to our weekly newsletter and stay up to date In addition to providing the numbers you need to review operational and financial performance, your PMS tells you a lot about your guests, like how many times they’ve stayed, when they tend to visit, and what services they enjoy (and spend their money on).

Book 109

Book Guest Services Article Marketing 109

Revenue Hub

NOVEMBER 1, 2023

GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel’s marketing and guest acquisition strategies. This information is valuable for making informed decisions about resource allocation, marketing campaigns, pricing strategies, and overall business planning.

Article 109

Article Marketing Information Book 109

Revenue Hub

MAY 26, 2023

In simple words, enhancing guest experience can lead to stronger brand value, more sales, and increased revenue. What are the 3 Important Components of Guest Experience? Communication Your guests want to be informed and heard, and they want their preferences to be considered.

Housekeeping 98

Housekeeping Reservations Communication Information 98

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Revenue Hub

SEPTEMBER 11, 2024

In the modern, data-centric, tech-reliant hospitality industry, hotels depend heavily on third-party vendors to streamline operations, enhance guest service, and maximize profits and productivity. As digital transformation accelerates, the protection and control of data assets become paramount.

Article 109

Article Information Accounting Guest Services 109

InnQuest

MARCH 1, 2023

This comprises: Messages sent before arrival and pre-stay confirmations Interactions occurred during a stay, such as exchanging information during check-in and the duration of the visit. Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit.

Communication 219

Communication Reservations Book Information 219

Hotelogix

JANUARY 10, 2025

Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

DECEMBER 17, 2024

Promote Direct Bookings: Encourage direct bookings by offering perks like exclusive discounts, complimentary services, or loyalty points. Verify Payments and Guest Information Fraudulent transactions are one of the leading causes of chargebacks. Read More : Revolutionize Guest Service with the Hotel POS System!

Document 100

Document Communication Book Reservations 100

Revenue Hub

JUNE 27, 2024

The more your team is able to customize aspects of their stay and meet their preferences, the more welcome and appreciated that guest will feel. Team members can gather personalization touches from booking information, pre-arrival engagement, and during the stay.

Workshop 108

Workshop Guest Satisfaction Housekeeping Training 108

InnQuest

SEPTEMBER 13, 2022

Instead of providing printed information about the hotel in guest rooms, guests can access all of these details in the digital folder – details such as menu information, information on other facilities, and even the local area. A digital folder can be incorporated into a hotel or motel app.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130