Alice Platform

SEPTEMBER 7, 2022

After several years of supporting hoteliers with our front of house Guest Services solution, we repeatedly received the same feedback from customers: hoteliers need simple, streamlined task management technology for their housekeeping teams.

Housekeeping 52

Housekeeping Front of House Guest Services Communication 52

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Alice Platform

FEBRUARY 4, 2022

So when ALICE customers wanted to integrate our Guest Services & Preventative Maintenance products with the Housekeeping solution, we listened: The best hotel technology partners are continuously iterating to better serve hoteliers.

Housekeeping 40

Housekeeping Maintenance Guest Services 40

Lodging Magazine

OCTOBER 16, 2024

While the engineering department may be responsible for maintaining the fitness and pool equipment as well as the pool water quality, housekeeping invariably is tasked with maintaining the guest use area around such equipment.

Housekeeping 63

Housekeeping Guest Services Magazine 63

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hospitality Net

SEPTEMBER 6, 2024

A modern, next-generation PMS is the backbone of a hotel’s operations, providing integrated functionality across various departments, from reservations and guest services to housekeeping and revenue management. The Property Management System (PMS) is crucial in achieving this.

Housekeeping 52

Housekeeping Reservations Guest Services Property Management 52

Lodging Magazine

MAY 28, 2024

Optii leverages machine learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery, and operations management. The deployment combines both platforms to optimize both guest service and satisfaction while enhancing operational efficiency. Pete Beach, Florida.

Housekeeping 58

Housekeeping Maintenance Guest Services Magazine 58

Hotel Owner

SEPTEMBER 11, 2023

As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

NV Hotels

OCTOBER 29, 2022

This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Help staff serve guests through quicker and more agile means. What does Hotel Genie offer?

Concierge 98

Concierge Housekeeping Guest Services Information 98

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. The hospitality industry is ever-changing.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotelogix

OCTOBER 18, 2023

Whether a small independent property or a hotel chain/group, hotel management software has empowered hoteliers to efficiently manage their end-to-end operations and improve their overall service quality. It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

Hotel Owner

OCTOBER 11, 2023

His main responsibilities include overseeing guest services, housekeeping, maintenance, and managing cost control. It’s great to work with a respected local employer, and I look forward to ensuring the best possible service for our guests.”

Housekeeping 98

Housekeeping Maintenance Guest Services Training 98

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. Each department, be it the front desk, housekeeping, management, or kitchen, has distinct responsibilities and often different working hours and spaces.

Housekeeping 82

Housekeeping Communication Article Customer Service 82

Revenue Hub

JULY 8, 2024

The most challenging part of creating a conversational message with a guest is knowing where to start. Here, we’ll discuss how the automated messaging is transforming hotel operations and guest services, from room status automation to individual messages.

Housekeeping 82

Housekeeping Reservations Scheduling Article 82

InnQuest

MARCH 3, 2023

A cloud PMS can significantly improve the guest experience by streamlining operations and eliminating the need for manual processes (among tons of other capabilities). This, in turn, leads to faster and more efficient service delivery, making guests feel valued and appreciated.

Communication 218

Communication Reservations Housekeeping Information 218

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Serviced Apartments

MARCH 2, 2023

UK: One-stop property management solution Opago has been chosen as Australian accommodation provider Urban Rest’s housekeeping partner for its first residential lease acquisition in London at Henderson Park and Greystar’s Bloom Nine Elms development. Guest service provider Opago rebranded from City Relay Solutions in November.

Housekeeping 52

Housekeeping Maintenance Guest Services Property Management 52

InnQuest

SEPTEMBER 5, 2023

Hotel inventory management is the process of efficiently overseeing and optimizing a hotel’s available resources including rooms, services and facilities, to maximize revenue and guest satisfaction. Food and Beverage: Restaurants, bars and room service are vital revenue streams. Firstly, What is Hotel Inventory Management?

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotel Owner

NOVEMBER 8, 2024

This means that apprentices can now rotate between departments in order to gain experience in roles like bar work, dining, housekeeping, and guest services. Certain roles remain particularly hard to fill, such as skilled chefs, front-of-house waitstaff, housekeeping, and management.

Housekeeping 52

Housekeeping Front of House Training Catering 52

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated housekeeping processes. Automated food service. Digital check-in kiosks. Digital folders. Rate management.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Les Roches

JULY 3, 2024

For ambitious individuals with a passion for service and a drive for success, Dubai’s hotel sector offers a pathway for career progression and personal growth. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

Hotelogix

OCTOBER 19, 2023

It also aids in managing reservation cancellations and modifications, accepting reservations, sending confirmation emails, extending self-service facilities to guests, processing payments, etc. Most importantly, it captures guest details and stores them in a central repository for easy access. 

Server 130

Server Housekeeping Accounting Book 130

Revenue Hub

JUNE 27, 2024

If a guest has made a specific request during their turndown service, this should be noted and accommodated moving forward without the guest asking again. A crucial part of personalizing experiences for your guests is ensuring all hotel departments are aligned on the appropriate information. the same goes for hotel stays.

Workshop 89

Workshop Guest Satisfaction Housekeeping Article 89

Revenue Hub

FEBRUARY 21, 2024

A guest-centric hotel strategy is an effective way to attract new guests, whilst also encouraging guests to return. 8 Ways to Adopt a Guest-Centred Hotel Strategy If you are not yet employing a guest-centric strategy in your hotel, perhaps now is the best time to start.

Communication 100

Communication Customer Service Housekeeping Article 100

SiteMinder

OCTOBER 14, 2024

Whether through a mobile app, an in-room tablet, or a web-based interface, digital concierges offer a wide range of services such as booking reservations, managing room service orders, and providing local recommendations—all without the need for guests to call the front desk.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Les Roches

JULY 5, 2024

From boutique hotels to luxury resorts, hotel managers play a pivotal role in maintaining high standards of service, maximizing revenue and making a welcoming and hospitable environment for guests and staff alike. Crucially, internships often give you experience in managerial roles rather than entry-level positions.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Hotelogix

AUGUST 26, 2024

It helps everyone stay on the same page, ensuring guests feel welcome and well cared for. By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.  This helps keep guests happy and encourages them to return. 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. LG debuts AI-powered door-type service robot LG Business Solutions USA has introduced its next-generation CLOi ServeBot, an autonomous, door-type service robot designed to provide safe delivery services in hospitality and healthcare settings.

Accounting 104

Accounting Concierge Book Communication 104

Hotel Business

MAY 31, 2023

Real-time response agents are available to care for guests at check-in 24/7, 365 days a year, and Aavgo’s end-to-end platform offers all Econo Lodge hotels an all-in-one contactless solution designed to enhance the guest experience while reducing operational costs, according to the company. Responding directly to online reviews.

Housekeeping 98

Housekeeping Maintenance Training Reservations 98

Revenue Hub

MAY 26, 2023

Choice Giving guests options for everything from room type to dining preferences allows them to customize their experience to their liking. Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience.

Housekeeping 91

Housekeeping Reservations Communication Information 91

Les Roches

SEPTEMBER 25, 2024

For prospective hospitality students, the top 10 hotels in Abu Dhabi represent the pinnacle of luxury and service excellence. Working at these prestigious establishments offers unparalleled experiences, from interacting with an international clientele to mastering the art of high-end service delivery.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52