InnQuest

SEPTEMBER 5, 2023

These are managed as inventory and must be scheduled and priced accordingly. Spa and Wellness Services: Spa treatments, massages or wellness programs offered by hotels are also considered inventory. Maintenance and scheduling are crucial. Proper maintenance is crucial for guest services and reservations.

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Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

JULY 8, 2024

Here, we’ll discuss how the automated messaging is transforming hotel operations and guest services, from room status automation to individual messages. Text Message Automation Staying connected with your guests has never been easier. Even when a room is ready, reaching out to each guest individually is time-consuming.

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Housekeeping Reservations Scheduling Article 106

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. The hospitality industry is ever-changing.

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Housekeeping Training Guest Services Communication 91

Hotelogix

OCTOBER 19, 2023

Most importantly, it captures guest details and stores them in a central repository for easy access.    Housekeeping: It connects housekeeping and the front office for better clarity on up-to-the-minute room status. These reports help hotels make data-driven decisions to improve business outcomes. 

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Server Housekeeping Accounting Book 130

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

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Guest Satisfaction Book Blog Information 52

Revenue Hub

FEBRUARY 21, 2024

This way, your guests will received a highly personalised and unforgettable experience. Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

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Communication Customer Service Housekeeping Article 109

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Hotel Business

JULY 26, 2023

Schedule Periodic Inspections: With a pest control relationship established, implementing an inspection routine (that may even include canine surveillance) becomes paramount, handling the “overall facility-wide picture of bed bugs,” while allowing hotel staff to focus daily on localized signs of bed bugs activity. The benefit?

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Training Guest Satisfaction Housekeeping Scheduling 98

Hotel Business

OCTOBER 5, 2023

OTH’s Felsen agreed, stating that the ripples of the problem spread across each property, from housekeepers to dishwashers to front desk personnel. For example, with today’s innovations, it is possible to get staff schedules on mobile devices, making shift swaps easy and seamless.

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Training Housekeeping Scheduling Guest Services 116

Hotelogix

FEBRUARY 28, 2025

One of the biggest frustrations for guests is waiting— waiting for rooms to be cleaned, waiting for service requests, waiting for responses. Housekeeping schedules can be optimized, maintenance needs predicted before issues arise, and guest requests handled instantly.

Concierge 130

Concierge Guest Services Book Demo 130

SiteMinder

OCTOBER 11, 2022

From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. Duties can include managing a team, scheduling staff, processing payroll, and budgeting. Guest services hotel positions. Housekeeping positions in a hotel. IT manager.

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Maintenance Concierge Front of House Budgeting 72

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

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Front of House Maintenance Housekeeping Back of House 59

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management. This means that there are loads of roles that are ideal for those starting their hospitality careers.

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Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 4, 2024

They cover a broad range of topics, including hotel administration, guest services, marketing and financial management. They include a wide range of topics relevant to hotel management, including front office management, housekeeping, food and beverage service and revenue management.

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Revenue Hub

MAY 18, 2023

The right PMS can also automate processes such as room assignments and inventory management to help reduce the workload for front desk staff, giving them more time to focus on delivering exceptional guest service. And, request rates from other players in the market to compare your current rates.

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Front Desk Operations Cost Reduction Book Training 98

Les Roches

JULY 5, 2024

From boutique hotels to luxury resorts, hotel managers play a pivotal role in maintaining high standards of service, maximizing revenue and making a welcoming and hospitable environment for guests and staff alike. Plenty of well-renowned hospitality schools even offer full degree courses to be studied online.

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Event Coordination Housekeeping Training Front Desk Operations 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

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Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. If you aspire to climb the ranks, you could aim for a job in hotel management.

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Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JUNE 25, 2024

It’s not just about the accreditation or the curriculum; it’s about finding a program that aligns with your goals, learning style and schedule. Understanding hotel management Hospitality and hotel management is the art of overseeing every aspect of a business to ensure exceptional guest experiences and maximize profitability.

Travel and Tourism 52

Travel and Tourism Events Scheduling Guest Satisfaction 52

Les Roches

JULY 1, 2024

Their responsibilities encompass a range of tasks, including welcoming guests upon arrival, facilitating the check-in and check-out process, managing reservations and addressing guest requests. Housekeeping staff This role is all about maintaining the cleanliness and hygiene standards of hotel rooms and common areas.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

SiteMinder

AUGUST 1, 2024

Key personnel: List any other essential personnel, such as the general manager, head chef, head of housekeeping, and sales manager. Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.), based on your projected occupancy and service levels.

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Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

SEPTEMBER 25, 2024

High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.

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Travel and Tourism Concierge Events Front Desk Operations 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. AI can automate routine tasks, freeing up hotel staff to focus on delivering exceptional guest service.

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Guest Satisfaction Book Property Management Pricing 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52

Les Roches

SEPTEMBER 16, 2024

Evaluating service quality Inspectors assess the effectiveness of and support provided by hotel staff. This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

SEPTEMBER 19, 2024

Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

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Maintenance Communication Concierge Housekeeping 40

SiteMinder

NOVEMBER 22, 2023

In hotel event management, the manager acts as a liaison between the hotel and the client, coordinating with various departments such as catering, housekeeping, and technical support to deliver a seamless experience. Detailed planning ensures that every aspect, from guest flow to technology needs, is thoughtfully addressed well in advance.

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Events Budgeting Book Workshop 59

Revenue Hub

FEBRUARY 27, 2023

Everything from additional guest services , to in-stay purchasing, happy hours at the bar, to a flash-sale local tour impacts this metric. Where RevPAR primarily considers solely revenue generated from selling rooms, TRevPAR takes into account all revenue generated from the property. It’s just passing the buck.

Article 97

Article Housekeeping Maintenance Information 97

Hotelogix

APRIL 4, 2025

Hotel professionals can easily integrate podcast listening into their daily routines, whether during commutes, workouts, or breaks, ensuring they remain updated without disrupting their busy schedules. Topics include revenue management, guest relations, and staff training techniques.

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Housekeeping Book Demo Guest Services 100