Alice Platform

SEPTEMBER 7, 2022

After several years of supporting hoteliers with our front of house Guest Services solution, we repeatedly received the same feedback from customers: hoteliers need simple, streamlined task management technology for their housekeeping teams.

Housekeeping 52

Housekeeping Front of House Guest Services Communication 52

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotel Owner

SEPTEMBER 11, 2023

As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

NV Hotels

OCTOBER 29, 2022

This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Guests can: Make and receive phone calls that maintain guest name and room information Chat with internal staff.

Concierge 98

Concierge Housekeeping Guest Services Information 98

Alice Platform

FEBRUARY 4, 2022

So when ALICE customers wanted to integrate our Guest Services & Preventative Maintenance products with the Housekeeping solution, we listened: The best hotel technology partners are continuously iterating to better serve hoteliers.

Housekeeping 40

Housekeeping Maintenance Guest Services 40

InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Proper maintenance is crucial for guest services and reservations. Maintenance and scheduling are crucial.

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Guest Satisfaction Maintenance Pricing Book 218

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. The hospitality industry is ever-changing.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotelogix

OCTOBER 18, 2023

Also known as Hotel Property Management Software (Hotel PMS) or hotel management system, it enables hoteliers to efficiently manage reservations, housekeeping, guest data, accounting, distribution, etc. It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. Each department, be it the front desk, housekeeping, management, or kitchen, has distinct responsibilities and often different working hours and spaces.

Housekeeping 86

Housekeeping Communication Article Customer Service 86

Hotel Owner

OCTOBER 11, 2023

His main responsibilities include overseeing guest services, housekeeping, maintenance, and managing cost control. The new recruits have more than 40 years of hospitality experience between them, including global experience in Egypt, Italy and India.

Housekeeping 98

Housekeeping Maintenance Guest Services Training 98

InnQuest

SEPTEMBER 13, 2022

Automated housekeeping processes. Automated food service. It considers factors such as supply and demand, guest loyalty, market conditions, location, and the level of competition. Hotel housekeeping management systems work by tracking the status of each room in the hotel. Digital check-in kiosks. Digital folders.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

JULY 8, 2024

The most challenging part of creating a conversational message with a guest is knowing where to start. Here, we’ll discuss how the automated messaging is transforming hotel operations and guest services, from room status automation to individual messages.

Housekeeping 86

Housekeeping Reservations Scheduling Article 86

Lodging Magazine

OCTOBER 16, 2024

While the engineering department may be responsible for maintaining the fitness and pool equipment as well as the pool water quality, housekeeping invariably is tasked with maintaining the guest use area around such equipment.

Housekeeping 64

Housekeeping Guest Services Magazine 64

Hotelogix

OCTOBER 19, 2023

Most importantly, it captures guest details and stores them in a central repository for easy access.    Housekeeping: It connects housekeeping and the front office for better clarity on up-to-the-minute room status. These reports help hotels make data-driven decisions to improve business outcomes. 

Server 130

Server Housekeeping Accounting Book 130

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Lodging Magazine

MAY 28, 2024

Optii leverages machine learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery, and operations management. The deployment combines both platforms to optimize both guest service and satisfaction while enhancing operational efficiency. Pete Beach, Florida.

Housekeeping 59

Housekeeping Maintenance Guest Services Magazine 59

Revenue Hub

FEBRUARY 21, 2024

This way, your guests will received a highly personalised and unforgettable experience. Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

Communication 104

Communication Customer Service Housekeeping Article 104

Hospitality Net

SEPTEMBER 6, 2024

A modern, next-generation PMS is the backbone of a hotel’s operations, providing integrated functionality across various departments, from reservations and guest services to housekeeping and revenue management. The Property Management System (PMS) is crucial in achieving this.

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Housekeeping Reservations Guest Services Property Management 52

Revenue Hub

MAY 26, 2023

Choice Giving guests options for everything from room type to dining preferences allows them to customize their experience to their liking. Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience.

Housekeeping 94

Housekeeping Reservations Communication Information 94

Serviced Apartments

MARCH 2, 2023

UK: One-stop property management solution Opago has been chosen as Australian accommodation provider Urban Rest’s housekeeping partner for its first residential lease acquisition in London at Henderson Park and Greystar’s Bloom Nine Elms development. Guest service provider Opago rebranded from City Relay Solutions in November.

Housekeeping 52

Housekeeping Maintenance Guest Services Property Management 52

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Hotel Owner

MARCH 20, 2024

Offer eco-friendly guest services Providing eco-friendly options like bike rentals or electric vehicle rentals instead of cars can significantly reduce carbon emissions and promote environmentally and socially sustainable tourism. The use of all-natural products can be a big draw for sustainable hotels.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotel Business

OCTOBER 5, 2023

OTH’s Felsen agreed, stating that the ripples of the problem spread across each property, from housekeepers to dishwashers to front desk personnel. These and other technology-driven solutions can free up employees to focus more intensively on guest service—and promote efficiencies and cost savings at the same time.

Training 116

Training Housekeeping Scheduling Guest Services 116

Hotel Business

JULY 26, 2023

Bed bug prevention should be added to your formal housekeeping protocols, making it as central to your operations as any other service. This allows for the reallocation of resources towards other crucial tasks, such as providing exceptional guest service, training staff, and focusing on other areas of your business.

Training 98

Training Guest Satisfaction Housekeeping Scheduling 98

Revenue Hub

JUNE 27, 2024

A crucial part of personalizing experiences for your guests is ensuring all hotel departments are aligned on the appropriate information. For example, if a guest reveals their preferred name at check-in and later, a housekeeping agent drops off extra towels, they should be greeted by their preferred name.

Workshop 93

Workshop Guest Satisfaction Housekeeping Article 93

Hotel Owner

NOVEMBER 8, 2024

This means that apprentices can now rotate between departments in order to gain experience in roles like bar work, dining, housekeeping, and guest services. Certain roles remain particularly hard to fill, such as skilled chefs, front-of-house waitstaff, housekeeping, and management.

Housekeeping 52

Housekeeping Front of House Training Catering 52

Hotelogix

APRIL 18, 2024

Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. A PMS will always have your guest information handy whenever you may need it. Poorly coordinated departments a commonplace in our interactions with hoteliers.

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Blog Communication Definition Book 130

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Business

JULY 9, 2024

HCN launches AiMe, an AI concierge Hotel Communication Network (HCN) has unveiled a new AI-powered, in-room table, AiMe, an AI concierge, that will handle requested guest services, place F&B orders from local restaurants and more via voice commands in multiple languages.

Accounting 104

Accounting Concierge Book Communication 104

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

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Front of House Maintenance Housekeeping Back of House 59

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management. This means that there are loads of roles that are ideal for those starting their hospitality careers.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Mary Gostelow

FEBRUARY 3, 2024

And everyone staying over knows they will be taken care of by Housekeeping, and by Guest Services. Outside, there are endless walks and runs in the 40 acres of land around. Oh yes, and parents know kids will be taken care of at Little Brook Nursery. Style, indeed.

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Housekeeping Guest Services Events 52