eHotelier

APRIL 14, 2024

As Executive Assistant Manager of Rooms, Jin will oversee all Room operations, including Housekeeping, Guest Services, The Ritz-Carlton Club Lounge, The Ritz-Carlton Spa and the Fitness Centre.

Housekeeping 130

Housekeeping Guest Services 130

Hotel Owner

JANUARY 15, 2025

In the hospitality industry , terms like “guest service” and “guest experience” are often used interchangeably. It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. What is guest service?

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

eHotelier

OCTOBER 19, 2023

Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeeping requests, now no longer require intervention from front-of-house (..)

Front of House 130

Front of House Housekeeping Maintenance Guest Services 130

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Hotel Owner

NOVEMBER 8, 2024

This means that apprentices can now rotate between departments in order to gain experience in roles like bar work, dining, housekeeping, and guest services. Certain roles remain particularly hard to fill, such as skilled chefs, front-of-house waitstaff, housekeeping, and management.

Housekeeping 52

Housekeeping Front of House Training Catering 52

Hotelogix

JANUARY 10, 2025

Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services.

Book 100

Book Reservations Scheduling Housekeeping 100

InnQuest

MARCH 3, 2023

Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff. For example, guests can easily request additional services or items from the comfort of their room using an integrated mobile app. This can include anything from housekeeping services to restaurant reservations.

Communication 218

Communication Reservations Information Housekeeping 218

Alice Platform

SEPTEMBER 7, 2022

After several years of supporting hoteliers with our front of house Guest Services solution, we repeatedly received the same feedback from customers: hoteliers need simple, streamlined task management technology for their housekeeping teams.

Housekeeping 52

Housekeeping Front of House Guest Services Communication 52

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotel Owner

SEPTEMBER 11, 2023

As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

NV Hotels

OCTOBER 29, 2022

This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Guests can: Make and receive phone calls that maintain guest name and room information Chat with internal staff.

Concierge 98

Concierge Housekeeping Guest Services Information 98

Alice Platform

FEBRUARY 4, 2022

So when ALICE customers wanted to integrate our Guest Services & Preventative Maintenance products with the Housekeeping solution, we listened: The best hotel technology partners are continuously iterating to better serve hoteliers.

Housekeeping 40

Housekeeping Maintenance Guest Services 40

Revenue Hub

JULY 8, 2024

The most challenging part of creating a conversational message with a guest is knowing where to start. Here, we’ll discuss how the automated messaging is transforming hotel operations and guest services, from room status automation to individual messages.

Housekeeping 106

Housekeeping Reservations Scheduling Article 106

InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Proper maintenance is crucial for guest services and reservations. Maintenance and scheduling are crucial.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. Each department, be it the front desk, housekeeping, management, or kitchen, has distinct responsibilities and often different working hours and spaces.

Housekeeping 106

Housekeeping Communication Article Customer Service 106

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. The hospitality industry is ever-changing.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotelogix

OCTOBER 18, 2023

Also known as Hotel Property Management Software (Hotel PMS) or hotel management system, it enables hoteliers to efficiently manage reservations, housekeeping, guest data, accounting, distribution, etc. It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Hotel Owner

OCTOBER 11, 2023

His main responsibilities include overseeing guest services, housekeeping, maintenance, and managing cost control. The new recruits have more than 40 years of hospitality experience between them, including global experience in Egypt, Italy and India.

Housekeeping 98

Housekeeping Maintenance Guest Services Training 98

InnQuest

SEPTEMBER 13, 2022

Automated housekeeping processes. Automated food service. It considers factors such as supply and demand, guest loyalty, market conditions, location, and the level of competition. Hotel housekeeping management systems work by tracking the status of each room in the hotel. Digital check-in kiosks. Digital folders.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Lodging Magazine

OCTOBER 16, 2024

While the engineering department may be responsible for maintaining the fitness and pool equipment as well as the pool water quality, housekeeping invariably is tasked with maintaining the guest use area around such equipment.

Housekeeping 64

Housekeeping Guest Services Magazine 64

Hotelogix

OCTOBER 19, 2023

Most importantly, it captures guest details and stores them in a central repository for easy access.    Housekeeping: It connects housekeeping and the front office for better clarity on up-to-the-minute room status. These reports help hotels make data-driven decisions to improve business outcomes. 

Server 130

Server Housekeeping Accounting Book 130

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Lodging Magazine

MAY 28, 2024

Optii leverages machine learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery, and operations management. The deployment combines both platforms to optimize both guest service and satisfaction while enhancing operational efficiency. Pete Beach, Florida.

Housekeeping 59

Housekeeping Maintenance Guest Services Magazine 59

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

Guest Satisfaction 52

Guest Satisfaction Book Blog Information 52

Hotelogix

FEBRUARY 28, 2025

One of the biggest frustrations for guests is waiting— waiting for rooms to be cleaned, waiting for service requests, waiting for responses. Housekeeping schedules can be optimized, maintenance needs predicted before issues arise, and guest requests handled instantly.

Concierge 130

Concierge Guest Services Book Demo 130

Revenue Hub

JUNE 27, 2024

A crucial part of personalizing experiences for your guests is ensuring all hotel departments are aligned on the appropriate information. For example, if a guest reveals their preferred name at check-in and later, a housekeeping agent drops off extra towels, they should be greeted by their preferred name.

Workshop 108

Workshop Guest Satisfaction Housekeeping Training 108

Revenue Hub

MAY 26, 2023

Choice Giving guests options for everything from room type to dining preferences allows them to customize their experience to their liking. Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience.

Housekeeping 98

Housekeeping Reservations Communication Information 98

Hospitality Net

SEPTEMBER 6, 2024

A modern, next-generation PMS is the backbone of a hotel’s operations, providing integrated functionality across various departments, from reservations and guest services to housekeeping and revenue management. The Property Management System (PMS) is crucial in achieving this.

Housekeeping 52

Housekeeping Reservations Guest Services Property Management 52

Serviced Apartments

MARCH 2, 2023

UK: One-stop property management solution Opago has been chosen as Australian accommodation provider Urban Rest’s housekeeping partner for its first residential lease acquisition in London at Henderson Park and Greystar’s Bloom Nine Elms development. Guest service provider Opago rebranded from City Relay Solutions in November.

Housekeeping 52

Housekeeping Maintenance Guest Services Property Management 52

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Revenue Hub

FEBRUARY 21, 2024

This way, your guests will received a highly personalised and unforgettable experience. Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

Communication 109

Communication Customer Service Housekeeping Article 109

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotel Business

JULY 26, 2023

Bed bug prevention should be added to your formal housekeeping protocols, making it as central to your operations as any other service. This allows for the reallocation of resources towards other crucial tasks, such as providing exceptional guest service, training staff, and focusing on other areas of your business.

Training 98

Training Guest Satisfaction Housekeeping Scheduling 98