Hotelogix

DECEMBER 17, 2024

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Common Causes of Chargebacks 1.

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InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Human Resource Management: Managing the hotel’s workforce is essential.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

OCTOBER 10, 2024

It allows guests to check themselves in through hotel kiosks or mobile devices, reducing the need for human interaction. This method not only speeds up the check-in process but also enhances the guest experience, providing convenience and flexibility. What is a Hotel Mobile Self-Check-In App? How Does Self-Check-In Work?

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Guest Satisfaction POS Systems Book Demo 230

MEWS

NOVEMBER 5, 2024

The evolution of hotel technology The hotel industry has seen rapid changes in technology over the past decade. Traditionally, hoteliers relied on manual processes and disconnected systems to manage reservations, pricing, guest services and more.

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Reservations Guest Services Pricing Property Management 130

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Let’s get started!

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

STAAH

NOVEMBER 19, 2024

Behind every memorable guest experience is a team of dedicated professionals, each bringing unique skills and qualities to the table. Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. The hospitality industry thrives on people.

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Guest Satisfaction Communication Workshop Concierge 109

Hotelogix

JANUARY 31, 2024

With actionable strategies and insights into the latest trends, this guide is essential for anyone looking to elevate their guest service capabilities and enhance guest experience.    What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

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InnQuest

MARCH 3, 2023

In the hospitality industry, providing exceptional guest experience is the key to long-lasting success. With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. With this information, hotels can provide a more personalized guest experience.

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Communication Reservations Information Housekeeping 218

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Modern Restaurant Management

FEBRUARY 17, 2025

"It would become more important for restaurants and hotels to work with partners they can trust – ones who have similar values to them. They would need to be able to lean on their technology partners to offer tools that help create efficiencies, and better manage costs. AI is also boosting staff productivity.

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POS Systems Scheduling Pricing Guest Services 88

SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

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Hospitality Net

APRIL 22, 2024

Hotelogix, a globally leading cloud-based hospitality technology provider, said Landmark Hotels & Suites in the United Arab Emirates has upgraded its multi-property management system on the cloud for gaining centralized control over its hospitality business and to deliver exceptional guest service.

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Guest Services Property Management 98

Hospitality Net

OCTOBER 8, 2024

Technology plays an increasingly pivotal role in today’s hotel and resort operations. From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service.

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Communication Guest Services Property Management 115

SiteMinder

FEBRUARY 6, 2025

Tattersalls Boutique Hotel Armidale is a premium accommodation located in the Northern Tablelands of NSW, just over two hours inland from the popular coastal destination of Coffs Harbour. Guests will be treated to luxurious comfort and the best facilities after theyve been out for a day of adventuring and exploring.

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Book Property Management Guest Services Communication 52

STAAH

APRIL 30, 2024

Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Many hotels have also switched their booking engines to ones like STAAH that are mobile-first and deliver a seamless user experience.

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Guest Services Communication Property Management Reservations 113

Hotelogix

OCTOBER 7, 2024

Saudi Arabia's decision to eliminate hotel licensing fees demonstrates its commitment to boosting tourism and reducing operational costs for hospitality providers. This bold move will significantly impact the hotel industry, particularly in key cities such as Riyadh and Jeddah.

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Travel and Tourism Demo Reservations Guest Services 130

SiteMinder

MARCH 17, 2025

What is a hotel director? A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Success as a hotel director hinges on a blend of strategic vision, operational expertise, and interpersonal skills. Not necessarily.

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Guest Satisfaction Book Blog Information 52

Hospitality Net

SEPTEMBER 5, 2023

Mews, the leading cloud-native property management system (PMS), has been chosen by PoB Hotels to power their innovative vision of luxury hospitality driven by personalized guest service.

Guest Services 88

Guest Services Property Management 88

Hotelogix

FEBRUARY 28, 2025

Does Your Hotel Feel Personal or Just Functional? A guest walks into a hotel after a long journey. Instead, they fumble with a self-service kiosk, receive a generic welcome email , and struggle to get a quick response from a chatbot. The best hotels use technology to enhance guest experience, not replace human warmth.

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Concierge Guest Services Book Demo 130

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

Hotel Business

DECEMBER 16, 2024

Located in Old Town Key Wests historic Duval Street, the property, managed by Remington Hospitality, has undergone a transformative journey, transitioning from a Crowne Plaza in 2023 to an independent hotel during its $35-million renovation. La Concha Key West in Key West, FL, is now part of Marriotts Autograph Collection.

Concierge 52

Concierge Catering Guest Services Property Management 52

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. This blog covers everything you need to know about it.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

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Book Reservations Scheduling Housekeeping 100

Hotelogix

OCTOBER 4, 2024

In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. What is a Channel Manager?  This prevents overbookings and reduces manual work.

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Pricing Book Guest Satisfaction Demo 130

Hotelogix

OCTOBER 19, 2023

Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. In fact, today, when we say digitization of hotel operations, it indicates the adoption of the Hotel PMS System. Stay tuned. 

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Server Housekeeping Accounting Book 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Our partnership with GuestTouch allows our hotel partners to do just that. About GuestTouch. About InnQuest.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotelogix

OCTOBER 18, 2023

In this context, hotel management software has revolutionized the industry globally. Whether a small independent property or a hotel chain/group, hotel management software has empowered hoteliers to efficiently manage their end-to-end operations and improve their overall service quality.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

APRIL 2, 2024

At the heart of every great hospitality organization is a great property management system (PMS). In fact, the hotel PMS market size was estimated at USD 7.15 NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date However, the role of property management systems is evolving.

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Property Management Article Server Customer Service 109

Revenue Hub

APRIL 2, 2024

NB: This is an article from Shiji Subscribe to our weekly newsletter and stay up to date And, in the ever-evolving landscape of hotel technology, I can safely say, Property Management Systems are experiencing a renaissance, reasserting their pivotal role at the core of the hotel tech ecosystem.

Reservations 109

Reservations Article Guest Services Property Management 109

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

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Communication Reservations Book Information 219

SiteMinder

SEPTEMBER 12, 2024

What is a hotel chatbot? A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time.

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Book Communication Pricing Property Management 97

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hospitality Net

NOVEMBER 6, 2023

Stayntouch, a global leader in hotel property management systems (PMS), has announced an exciting partnership with MacNaughton, a full-service real estate and investment company based in Hawaii.

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Guest Services Property Management 52

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. Here’s a comprehensive guide on crafting the ideal hotel welcome letter, including what to include, benefits, templates, and occasions for sending it. What Is a Hotel Welcome Letter?

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Information Concierge Reservations Communication 100

Hotelogix

AUGUST 26, 2024

What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. Lets dive deep into the impact of communication in hotel industry. What is the Communication System in Hotels? 

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Communication Training Guest Satisfaction Budgeting 100