Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hospitality Net

APRIL 22, 2024

Hotelogix, a globally leading cloud-based hospitality technology provider, said Landmark Hotels & Suites in the United Arab Emirates has upgraded its multi-property management system on the cloud for gaining centralized control over its hospitality business and to deliver exceptional guest service.

Guest Services 98

Guest Services Property Management 98

Hospitality Net

OCTOBER 8, 2024

Technology plays an increasingly pivotal role in today’s hotel and resort operations. From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service.

Guest Services 115

Guest Services Communication Property Management 115

Horizon Hospitality

OCTOBER 30, 2024

Job seekers who invest in tools like property management systems, digital marketing, or AI-driven customer service will stand out for their potential to enhance operational efficiency and innovation. Build a Personal Brand In today’s job market, personal branding is critical.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Hotelogix

OCTOBER 7, 2024

Saudi Arabia's decision to eliminate hotel licensing fees demonstrates its commitment to boosting tourism and reducing operational costs for hospitality providers. This bold move will significantly impact the hotel industry, particularly in key cities such as Riyadh and Jeddah.

Travel and Tourism 130

Travel and Tourism Demo Reservations Guest Services 130

Hospitality Net

SEPTEMBER 5, 2023

Mews, the leading cloud-native property management system (PMS), has been chosen by PoB Hotels to power their innovative vision of luxury hospitality driven by personalized guest service.

Guest Services 88

Guest Services Property Management 88

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. This blog covers everything you need to know about it.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Hotelogix

DECEMBER 17, 2024

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Common Causes of Chargebacks 1.

Document 100

Document Communication Book Reservations 100

STAAH

APRIL 30, 2024

Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Many hotels have also switched their booking engines to ones like STAAH that are mobile-first and deliver a seamless user experience.

Guest Services 92

Guest Services Communication Property Management Reservations 92

Hotelogix

OCTOBER 4, 2024

In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. What is a Channel Manager?  This prevents overbookings and reduces manual work.

Pricing 130

Pricing Guest Satisfaction Book Demo 130

Hotelogix

OCTOBER 19, 2023

Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. In fact, today, when we say digitization of hotel operations, it indicates the adoption of the Hotel PMS System. Stay tuned. 

Server 130

Server Housekeeping Accounting Book 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Our partnership with GuestTouch allows our hotel partners to do just that. About GuestTouch. About InnQuest.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotelogix

OCTOBER 18, 2023

In this context, hotel management software has revolutionized the industry globally. Whether a small independent property or a hotel chain/group, hotel management software has empowered hoteliers to efficiently manage their end-to-end operations and improve their overall service quality.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Larry Mogelonsky

NOVEMBER 12, 2024

(Article originally published on Hospitality Net) What’s the keystone system that a hotel should build its tech ecosystem around? Up until now, the answer to this question was always the property management system (PMS). Notice within this question that I didn’t limit it to ‘onsite’ or only hotel guests.

Budgeting 130

Budgeting Guest Satisfaction Pricing Guest Services 130

Revenue Hub

APRIL 2, 2024

At the heart of every great hospitality organization is a great property management system (PMS). In fact, the hotel PMS market size was estimated at USD 7.15 NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date However, the role of property management systems is evolving.

Property Management 109

Property Management Article Server Customer Service 109

Revenue Hub

APRIL 2, 2024

NB: This is an article from Shiji Subscribe to our weekly newsletter and stay up to date And, in the ever-evolving landscape of hotel technology, I can safely say, Property Management Systems are experiencing a renaissance, reasserting their pivotal role at the core of the hotel tech ecosystem.

Reservations 109

Reservations Article Guest Services Property Management 109

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

SiteMinder

SEPTEMBER 12, 2024

What is a hotel chatbot? A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time.

Book 97

Book Communication Pricing Property Management 97

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hospitality Net

NOVEMBER 6, 2023

Stayntouch, a global leader in hotel property management systems (PMS), has announced an exciting partnership with MacNaughton, a full-service real estate and investment company based in Hawaii.

Guest Services 52

Guest Services Property Management 52

MEWS

NOVEMBER 5, 2024

The evolution of hotel technology The hotel industry has seen rapid changes in technology over the past decade. Traditionally, hoteliers relied on manual processes and disconnected systems to manage reservations, pricing, guest services and more.

Reservations 130

Reservations Guest Services Pricing Property Management 130

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. Here’s a comprehensive guide on crafting the ideal hotel welcome letter, including what to include, benefits, templates, and occasions for sending it. What Is a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

Hotelogix

AUGUST 26, 2024

What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. Lets dive deep into the impact of communication in hotel industry. What is the Communication System in Hotels? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry. 

Reservations 100

Reservations Book Information Guest Satisfaction 100

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

NOVEMBER 2, 2023

NB: This is an article from WebRezPro In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them. Analyzing this data empowers you to shape your marketing strategy and guest service effectively. Who Are Your Guests and Why Do They Choose You?

Book 107

Book Guest Services Article Marketing 107

Hotel Management Network

JANUARY 15, 2012

The Hotel Modern New Orleans is to use the Agilysys Guest 360 property management system and the Agilysys InfoGenesis POS solution to streamline its operations and deliver a personalised guest service. The 135-room property is owned and managed by the August Group and opened on 16 December 2011.

Guest Services 52

Guest Services Property Management Marketing 52

Hotelogix

APRIL 18, 2024

Hotels never sleep, and at times neither do hoteliers. What induces anxiety and ennui in those who manage such businesses Well, we asked this question to hundreds of hoteliers in the past few months and came up with this word cloud that you see below. And it's not just the 24/7 nature of the job that keeps them up.

Blog 130

Blog Communication Definition Book 130

Revenue Hub

JUNE 28, 2024

Property Management Systems have revolutionized the way hotels operate, offering seamless booking experiences and personalized guest services. From that moment that a guest makes a hotel booking, an invisible hand starts cataloging every move. Hotel operators must also do their part.

Information 103

Information Training Article Server 103

Larry Mogelonsky

DECEMBER 11, 2023

The start of the fourth quarter brings on the all-too-important annual tradition of budget planning for next year, and yet 2024 ‘s specific challenges have given the more heavily integrated hotel technologies a unique time to shine. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

SiteMinder

APRIL 11, 2024

This can include both efforts by Airbnb itself to attract users to its platform, and individual hosts promoting their own Airbnb properties. Yes, hotels can advertise on Airbnb by listing their rooms or properties on the platform, much like individual hosts do with their accommodations. Every hotel is unique.

Book 98

Book Pricing Marketing Information 98

STAAH

NOVEMBER 19, 2024

Behind every memorable guest experience is a team of dedicated professionals, each bringing unique skills and qualities to the table. Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. The hospitality industry thrives on people.

Guest Satisfaction 90

Guest Satisfaction Communication Workshop Concierge 90

Hotel Business

OCTOBER 5, 2023

Other participants agreed on the importance of training and engaging the “whole person” in staffing and service decisions. Majestic Hotels CEO Henry spoke for the younger generations, noting that quality of life and diversity of experience are keys to building respectful, mutually productive relationships with the new generation of workforce.

Training 116

Training Housekeeping Scheduling Guest Services 116

eZee Absolute

FEBRUARY 3, 2023

Technology plays an important role in managing operations and enhancing the guest experience in the hospitality industry. Hotel management software can automate many tasks and provide valuable insights, making it easier for hotels to run efficiently and effectively.

Information 75

Information Blog Property Management Budgeting 75