eHotelier

OCTOBER 19, 2023

SABA Hospitality Technology Solutions, a leader in digital guest engagement solutions, and BPN Solutions, a groundbreaking digital Hotel Operations Platform, announced the successful integration of their solutions.

Front of House 130

Front of House Housekeeping Maintenance Guest Services 130

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotel Business

JANUARY 15, 2025

She oversees revenue growth, asset maintenance, compliance and performance across Olympias portfolio. Beyond her exceptional track record in driving efficient operations and impressive revenue milestones, Kristies prowess for guest service and innate entrepreneurial spirit are second to none.

Maintenance 59

Maintenance Accounting Guest Services Events 59

SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

eHotelier

FEBRUARY 4, 2024

The Logan, Philadelphia's Hotel, has announced the promotion of Jessica Bauer to General Manager. Bauer's new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance.

Maintenance 100

Maintenance Guest Services Marketing 100

Hotelogix

SEPTEMBER 12, 2024

What is Hotel PMS? A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Hotel Owner

SEPTEMBER 11, 2023

Independent family-owned coach holiday group, Daish’s Holidays, has promoted Steve Slater to the role of general manager of the Somerset Hotel in Llandudno. Slater, formerly the assistant manager at the hotel, has more than 12 years of hospitality industry experience and since joining the company in 2021 has shown rapid progress.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

OCTOBER 5, 2022

Independent family-owned coach holiday group, Daish’s Holidays has appointed Dan Gates as general manager at the Bournemouth Sands Hotel based on West Cliff, Bournemouth. . With more than 20 years’ experience in the hotel and hospitality industry, Gates returns to Daish’s Holidays having had a year away from the company.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Revenue Hub

MARCH 21, 2024

In the hospitality industry, AI’s impact is becoming increasingly significant, offering unprecedented opportunities to enhance hotel operations and guest experiences. By integrating AI into back-end processes, hotels will achieve significant improvements in inventory management, staffing decisions, and maintenance scheduling.

Guest Satisfaction 98

Guest Satisfaction Maintenance Article Scheduling 98

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

FEBRUARY 28, 2025

Does Your Hotel Feel Personal or Just Functional? A guest walks into a hotel after a long journey. Instead, they fumble with a self-service kiosk, receive a generic welcome email , and struggle to get a quick response from a chatbot. The best hotels use technology to enhance guest experience, not replace human warmth.

Concierge 130

Concierge Guest Services Book Demo 130

Hotel Owner

OCTOBER 11, 2023

Independent family-owned holiday group Daish’s Holidays has announced three new appointments to the management team at its Esplanade Hotel in Scarborough. Joe Devassy joins as general manager and will oversee a 36-strong team at the 73-bed hotel.

Housekeeping 98

Housekeeping Maintenance Guest Services Training 98

Hotel Business

MARCH 9, 2023

As hotels, spas and resorts continue to experience an uptick in guests, professionals must cater to a clientele whose needs and priorities have shifted significantly. This is why many hotels are home to massive amounts of materials, such as PVC, which is virtually non-recyclable. Sustainable” products aren’t created equally.

Sanitation 98

Sanitation Accounting Maintenance Budgeting 98

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. This can lead to customer dissatisfaction and loss of business.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Larry Mogelonsky

DECEMBER 11, 2023

The start of the fourth quarter brings on the all-too-important annual tradition of budget planning for next year, and yet 2024 ‘s specific challenges have given the more heavily integrated hotel technologies a unique time to shine. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

SiteMinder

SEPTEMBER 7, 2023

What are hotel fees? Hotel fees encompass a range of extra charges guests may pay for amenities and services. However, they are more than just additional charges on a guest’s bill. They can also be strategic revenue boosters that can significantly elevate your hotel’s profitability.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought. Here are 10 ways to do it: 1.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Front of house positions in a hotel. Hotel manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

AUGUST 26, 2024

What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. Lets dive deep into the impact of communication in hotel industry. What is the Communication System in Hotels? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Lodging Magazine

MAY 28, 2024

InnSpire announced a strategic partnership with Optii Solutions to increase hotel staff productivity and minimize costs. Optii leverages machine learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery, and operations management. STOCKHOLM and WASHINGTON, D.C.—InnSpire

Housekeeping 59

Housekeeping Maintenance Guest Services Magazine 59

Revenue Hub

NOVEMBER 21, 2022

In the post-pandemic world, hotels have had to quickly modernize their technology infrastructure to provide more digital and contactless options for guests, as well as operate efficiently with leaner teams. What is the hotel guest experience? 5 technology trends changing the guest experience.

Book 98

Book Communication Article Housekeeping 98

SiteMinder

SEPTEMBER 6, 2023

The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays. Table of contents Why is an online booking process important for hotels?

Book 98

Book Reservations Blog Information 98

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotelogix

JANUARY 2, 2025

In today's world digital breakthroughs are changing industries faster than ever before, and hotels are at the center of this tech shake-up. As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. What is Hotel Technology?

Training 100

Training Pricing Concierge Book 100

SiteMinder

SEPTEMBER 10, 2023

What is a hotel budget? A hotel budget is a financial plan that outlines the projected income and expenditures for a specific period, usually one fiscal year. It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Revenue Hub

MAY 18, 2023

NB: This is an article from Xotels Is there anything more pressing on the minds of hoteliers, preventing them from having sleepless nights thinking about how to bring down their hotel`s cost and keep their business afloat? What is Cost Control in a Hotel? Establishing benchmarks: Allows you to compare results vs. other similar hotels.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Alice Platform

FEBRUARY 4, 2022

The best hotel technology partners are continuously iterating to better serve hoteliers. So when ALICE customers wanted to integrate our Guest Services & Preventative Maintenance products with the Housekeeping solution, we listened:

Housekeeping 40

Housekeeping Maintenance Guest Services 40

SiteMinder

OCTOBER 16, 2022

As a hotel operator, staying on top of your finances is essential to the long-term profitability of your business. With the right financial information at your fingertips, you can make sound decisions for your hotel, fine-tune your business strategies, deal with any red flags before they become bigger problems and drive sustainable growth.

Pricing 72

Pricing Information Maintenance Accounting 72

Les Roches

SEPTEMBER 3, 2024

What it’s like to work in hotel operations management 3rd September, 2024 In this article What is hotel operation management? Core areas of hotel operations Who is in charge of hotel operations management? Hotel operations managers are the masterminds who drive these guest interactions.

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Hotel Business

MAY 24, 2024

From personalized guest recommendations and enhanced guest services to predictive maintenance and revenue management, the applications for AI in hospitality are immense and exciting. How can AI be used in hotel accounting? What is AI?

Accounting 59

Accounting Information Maintenance Document 59

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager? What does a hotel manager do? But what exactly does it take to excel in this field and what salary expectations can aspiring hoteliers anticipate?

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

SEPTEMBER 16, 2024

While hotels aim to surpass standards and build a loyal customer base, hotel inspectors work behind the scenes to support these efforts in all kinds of venues, from boutique hotels to major hotel chains. Join us as we look into this unusual hotel job and how to get started. trillion in 2023.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

JULY 4, 2024

What do you study in an online hotel management degree? But what do you study in an online hotel management degree? From the fundamentals of hospitality operations to the latest trends in revenue management and guest experience, we’ll discuss the comprehensive learning experiences offered by these programs.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52