eHotelier

OCTOBER 19, 2023

SABA Hospitality Technology Solutions, a leader in digital guest engagement solutions, and BPN Solutions, a groundbreaking digital Hotel Operations Platform, announced the successful integration of their solutions.

Front of House 130

Front of House Housekeeping Maintenance Guest Services 130

NV Hotels

OCTOBER 29, 2022

Our guest blogger today is member Hotel Genie. This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. What does Hotel Genie offer?

Concierge 98

Concierge Housekeeping Guest Services Information 98

InnQuest

MARCH 3, 2023

In the hospitality industry, providing exceptional guest experience is the key to long-lasting success. With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. With this information, hotels can provide a more personalized guest experience.

Communication 218

Communication Reservations Housekeeping Information 218

Hotelogix

OCTOBER 18, 2023

In this context, hotel management software has revolutionized the industry globally. Whether a small independent property or a hotel chain/group, hotel management software has empowered hoteliers to efficiently manage their end-to-end operations and improve their overall service quality. What is hotel management software?

Housekeeping 130

Housekeeping Reservations Server Accounting 130

Hotel Owner

SEPTEMBER 11, 2023

Independent family-owned coach holiday group, Daish’s Holidays, has promoted Steve Slater to the role of general manager of the Somerset Hotel in Llandudno. Slater, formerly the assistant manager at the hotel, has more than 12 years of hospitality industry experience and since joining the company in 2021 has shown rapid progress.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Alice Platform

SEPTEMBER 7, 2022

Hotel teams are diverse, often with staff from many countries who speak different languages and have varying familiarity with technology. At ALICE we strive to provide a platform to help transcend communications barriers and technology challenges by designing our software to be universally easy to use.

Housekeeping 52

Housekeeping Front of House Guest Services Communication 52

Hotelogix

OCTOBER 19, 2023

Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. In fact, today, when we say digitization of hotel operations, it indicates the adoption of the Hotel PMS System. You are right. Stay tuned. 

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Server Housekeeping Accounting Book 130

Hotel Owner

OCTOBER 5, 2022

Independent family-owned coach holiday group, Daish’s Holidays has appointed Dan Gates as general manager at the Bournemouth Sands Hotel based on West Cliff, Bournemouth. . With more than 20 years’ experience in the hotel and hospitality industry, Gates returns to Daish’s Holidays having had a year away from the company.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in. Let’s jump right in.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Alice Platform

FEBRUARY 4, 2022

The best hotel technology partners are continuously iterating to better serve hoteliers. So when ALICE customers wanted to integrate our Guest Services & Preventative Maintenance products with the Housekeeping solution, we listened:

Housekeeping 40

Housekeeping Maintenance Guest Services 40

Revenue Hub

JULY 8, 2024

Imagine this: From the moment a guest books their stay until their final farewell, you can offer personalized communication that leaves a lasting impression. In today’s fast-paced world, SMS automation is revolutionizing how hotels interact with their guests, ensuring every interaction is seamless, timely, and meaningful.

Housekeeping 79

Housekeeping Reservations Scheduling Article 79

Lodging Magazine

OCTOBER 16, 2024

Two of the most often-overlooked areas of cleanliness in a hotel are the fitness center and swimming pool. While the engineering department may be responsible for maintaining the fitness and pool equipment as well as the pool water quality, housekeeping invariably is tasked with maintaining the guest use area around such equipment.

Housekeeping 62

Housekeeping Guest Services Magazine 62

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought. Here are 10 ways to do it: 1.

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Housekeeping Maintenance Training Customer Service 93

Revenue Hub

FEBRUARY 21, 2024

Hoteliers would love nothing more than for their guests to keep coming back to their hotels over and over again. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?

Communication 96

Communication Customer Service Housekeeping Article 96

Hotel Owner

OCTOBER 11, 2023

Independent family-owned holiday group Daish’s Holidays has announced three new appointments to the management team at its Esplanade Hotel in Scarborough. Joe Devassy joins as general manager and will oversee a 36-strong team at the 73-bed hotel.

Housekeeping 98

Housekeeping Maintenance Guest Services Training 98

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. This can lead to customer dissatisfaction and loss of business.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Larry Mogelonsky

DECEMBER 11, 2023

The start of the fourth quarter brings on the all-too-important annual tradition of budget planning for next year, and yet 2024 ‘s specific challenges have given the more heavily integrated hotel technologies a unique time to shine. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Revenue Hub

FEBRUARY 6, 2024

The prevalence of silos in hotels is not uncommon. While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. A guest’s stay is a sum of multiple interactions with various hotel departments.

Housekeeping 79

Housekeeping Communication Article Customer Service 79

Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. OpenSpace provides algorithm-based pricing for meetings and events, including weddings, incentives and conferences, enabling hotels to dynamically yield all function spaces, including external spaces such as gardens.

Accounting 104

Accounting Concierge Book Communication 104

Hotelogix

AUGUST 26, 2024

What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. Lets dive deep into the impact of communication in hotel industry. What is the Communication System in Hotels? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

Book 100

Book Reservations Scheduling Housekeeping 100

Lodging Magazine

MAY 28, 2024

InnSpire announced a strategic partnership with Optii Solutions to increase hotel staff productivity and minimize costs. Optii leverages machine learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery, and operations management. STOCKHOLM and WASHINGTON, D.C.—InnSpire

Housekeeping 57

Housekeeping Maintenance Guest Services Magazine 57

Hotelogix

JANUARY 2, 2025

In today's world digital breakthroughs are changing industries faster than ever before, and hotels are at the center of this tech shake-up. As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. What is Hotel Technology?

Training 100

Training Pricing Concierge Book 100

Hotel Business

OCTOBER 5, 2023

OTH’s Felsen agreed, stating that the ripples of the problem spread across each property, from housekeepers to dishwashers to front desk personnel. Other participants agreed on the importance of training and engaging the “whole person” in staffing and service decisions.

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Training Housekeeping Scheduling Guest Services 116

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. RTLS utilizes a network of sensors and tags to track the precise location of assets, staff, and guests within a hotel’s premises.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Revenue Hub

MAY 26, 2023

Because ultimately, this is what is going to set your hotel business apart from the rest. Subscribe to our weekly newsletter and stay up to date In this blog today, we will look at 10+ ideas to improve guest experience at your hotel. Before that, let’s look at some of the benefits of having happy guests.

Housekeeping 87

Housekeeping Reservations Communication Information 87

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Front of house positions in a hotel. Hotel manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotel Business

JULY 26, 2023

By focusing on preventive measures, hotels can minimize these inopportune infestations. Bed bug prevention leads to significant time and resource savings for your staff—and an unmarred stay for your guests. This all leads to improved operational efficiency, increased guest satisfaction, and a healthier bottom line.

Training 98

Training Guest Satisfaction Housekeeping Scheduling 98

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. We’ll also look at tangibles versus intangible elements, costs and returns.

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Guest Services Concierge Definition Customer Service 95