eHotelier

MARCH 20, 2023

The two hospitality tech global leaders partner to streamline hotel operations and create a personalized guest experience for hotel guests

Guest Services 130

Guest Services 130

Hospitality Net

DECEMBER 18, 2024

Otonomus, a leading AI-driven technology and hospitality company, announces its flagship Otonomus Hotel in Las Vegas will exhibit at CES 2025, showcasing what it believes to be the first AI-powered hotel.

Guest Services 105

Guest Services Book 105

eHotelier

MAY 23, 2023

If hotels continue to struggle in attracting and retaining great young hires by not heeding the call for EX innovation, guest service will be what suffers, greatly impacting the bottom line.

Guest Services 264

Guest Services 264

Hospitality Net

JULY 23, 2024

The Hotels Network (THN), a direct growth platform serving over 20,000 hotels around the world, proudly announces the launch of KITT, the first AI Guest Service Agent specifically designed to elevate hotel guest experiences and enhance operational efficiency.

Guest Services 98

Guest Services Communication 98

STAAH

OCTOBER 14, 2024

STAAH, a leading software provider for hotel distribution and guest acquisition, and Welcome Pickups, a forever-free software that automates guest pickups and transfers, are excited to announce a strategic partnership to enhance the guest experience for connected properties.

Guest Services 113

Guest Services Guest Satisfaction Book Reservations 113

eHotelier

OCTOBER 18, 2023

In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients. This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels.

Guest Services 130

Guest Services Communication 130

eHotelier

SEPTEMBER 30, 2024

Travel Outlook, The Premier Hotel Call Center™, proudly announces its latest partnership with Spokane Tribe Resort & Casino, a leading gaming and entertainment destination in the Pacific Northwest.

Guest Services 130

Guest Services 130

Hospitality Net

OCTOBER 10, 2023

Based on my observations, I think there are a lot of leaders, including some with decades of experience who work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.”

Guest Services 98

Guest Services Training 98

Boutique Hotel News

JUNE 12, 2023

US: Independent hotel operator and developer Uncommon Hospitality is set to open the Longfellow Hotel in Maine this September and has named Matt Plourde as general manager. Plourde will lead the hotel’s opening and will oversee the day-to-day operations, guest services, and community outreach initiatives.

Guest Services 246

Guest Services 246

Hospitality Net

FEBRUARY 21, 2024

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

Guest Services 98

Guest Services Training 98

Hospitality Net

MAY 23, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform.

Guest Services 111

Guest Services Housekeeping Maintenance 111

MEWS

NOVEMBER 5, 2024

The evolution of hotel technology The hotel industry has seen rapid changes in technology over the past decade. Traditionally, hoteliers relied on manual processes and disconnected systems to manage reservations, pricing, guest services and more.

Reservations 130

Reservations Guest Services Pricing Property Management 130

Horizon Hospitality

OCTOBER 30, 2024

Highlighting experience in luxury hotel management, high-end guest services, or fast-paced environments like resorts can show your ability to handle pressure and deliver results. Showcase Specialized Experience General hospitality experience is important, but niche expertise can differentiate you as an applicant.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Hotel Owner

JANUARY 15, 2025

In the hospitality industry , terms like “guest service” and “guest experience” are often used interchangeably. Each term refers to different aspects of hotel operations. What is guest service? What is the guest experience? However , they’re not the same thing.

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

Hotelogix

OCTOBER 10, 2024

It allows guests to check themselves in through hotel kiosks or mobile devices, reducing the need for human interaction. This method not only speeds up the check-in process but also enhances the guest experience, providing convenience and flexibility. What is a Hotel Mobile Self-Check-In App? How Does Self-Check-In Work?

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

Hospitality Net

JUNE 20, 2023

Crave Interactive Ltd, a global leader in hospitality technology solutions, is thrilled to announce the release of Crave AI, a ground-breaking guest service solution that harnesses the power of artificial intelligence (AI).

Guest Services 75

Guest Services 75

Hotelogix

DECEMBER 17, 2024

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Common Causes of Chargebacks 1.

Document 100

Document Communication Book Reservations 100

Hotel Management Network

JULY 24, 2024

The Hotels Network has launched KITT, its AI-powered guest service agent specifically designed for the hospitality industry. The post The Hotels Network unveils AI guest service agent KITT appeared first on Hotel Management Network.

Guest Services 59

Guest Services 59

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotelogix

SEPTEMBER 12, 2024

In the age of digital transformation, top hotel review websites have become crucial in shaping the reputation and success of hotels worldwide. These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Hotelogix

JANUARY 19, 2025

Whether it’s managing the front desk or optimizing housekeeping, the right PMS simplifies operations, improves guest experiences, and enhances profitability. What is Hotel Management Software? Hotel management software, or PMS, is a centralized system that automates operations and provides actionable insights.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hotel Management Network

AUGUST 2, 2024

Dukley Hotels & Resort in Budva, Montenegro, has partnered with smart hospitality solutions provider Hudini to launch a customised mobile application aimed at enhancing guest experiences. The post Dukley Hotels & Resort selects Hudini to improve guest services appeared first on Hotel Management Network.

Guest Services 59

Guest Services 59

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

JANUARY 31, 2024

With actionable strategies and insights into the latest trends, this guide is essential for anyone looking to elevate their guest service capabilities and enhance guest experience.    What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. This is the primary reason why as a hotelier, you should know how to select the right OTAs for your hotel.   Why should you partner with OTAs?

Book 268

Book Budgeting Catering Strategic Planning 268

Hospitality Net

OCTOBER 4, 2023

Hotel employees have been trained to focus on "service", but is that enough?

Guest Services 97

Guest Services Training 97

Revenue Hub

DECEMBER 3, 2024

NB: This is an article from Compass Hotel Consulting Subscribe to our weekly newsletter and stay up to date By understanding how price adjustments influence customer demand, you can pinpoint the ideal price that strikes the right balance between sales volume and profitability.

Pricing 107

Pricing Book Guest Services Marketing 107

SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotel Business

NOVEMBER 13, 2024

Lifestyle hotel brand Arlo Hotels has appointed Jimmy Suh as company president. He has held executive roles at lifestyle hotel brands, including Kimpton, Loews and The Standard hotels, where he envisioned and formed brand marketing, revenue and guest experience strategies.

Reservations 59

Reservations Guest Services Marketing Events 59

MEWS

FEBRUARY 6, 2025

What is hotel management software? Hotel management software (HMS) is designed to simplify and centralize daily operations for hoteliers. It automates core tasks such as room bookings, payments, inventory management, guest services, and staff scheduling - freeing up time for teams to focus on true hospitality.

Scheduling 130

Scheduling Guest Services Book 130

MEWS

JANUARY 9, 2025

What is a hotel report? A hotel report is a document that provides a summary and detailed insights into various aspects of the hotel business, such as operations, performance, and guest services. These reports help identify trends and support more informed decision-making.

Document 130

Document Guest Services Information 130

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? These components are critical to delivering a comprehensive guest experience.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotel Owner

FEBRUARY 27, 2025

Sir Richard Sutton Ltd, owner of The Athenaeum Hotel and Residences in London, has begun a consultation process with colleagues who work in operational support teams as part of a proposed restructuring. Overlooking Green Park, the hotel offers 162 rooms, including 12 suites and 18 fully serviced private residences.

Guest Services 52

Guest Services 52

MEWS

SEPTEMBER 3, 2024

What is a hotel business? A hotel is the broad term referring to an accommodation that includes a bed, bathroom, and various guest services, creating a comfortable, home-away-from-home experience for travelers. However, under certain circumstances, they can also cater to long-term guests.

Catering 130

Catering Guest Services Pricing 130

MEWS

JULY 4, 2024

The housekeeping department The housekeeping department is at the heart of your hotel operations. They clean guest rooms, public areas and back-of-house spaces, ensuring rooms are ready for the next guests. They manage the washing, drying, and distribution of linens, bed sheets, towels and tablecloths.

Housekeeping 130

Housekeeping Back of House Guest Services 130

eHotelier

FEBRUARY 8, 2024

The Logan, Philadelphia’s Hotel, has announced the promotion of Jessica Bauer to General Manager. Bauer’s new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance.

Maintenance 130

Maintenance Guest Services Marketing 130

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162