Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. BBA in Global Hospitality Management Learn what it takes to be a world-class hotel manager.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

AUGUST 21, 2024

General managers typically lead a team of department heads, set operational goals and maintain strong relationships with stakeholders to ensure the hotel’s long-term success and profitability. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52

Revenue Hub

MAY 18, 2023

Operational efficiency: By eliminating unnecessary expenses and streamlining processes, hotels can improve their operational efficiency and provide better service to guests. Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Les Roches

SEPTEMBER 20, 2024

This includes taking responsibility for driving profitability and improving guest satisfaction through hotel asset management. This is not to be confused with hotel general management, which has a broader scope. In contrast, a hotel asset manager views the business through a financial lens.

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52

Les Roches

OCTOBER 30, 2023

It’s also influencing hospitality management and a wide range of initiatives in the hospitality sector. Changing consumer expectations: Modern travelers expect personalized experiences, seamless technology integration, and exceptional service. Technology is playing a more significant role in every part of our daily lives.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

SEPTEMBER 19, 2024

Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JANUARY 19, 2024

Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members. you’ll need a detailed breakdown of overheads such as staff wages, utilities, marketing efforts, and ongoing maintenance.

Marketing 52

Marketing Accounting Book Training 52