Hotel Owner

OCTOBER 31, 2023

RBH Hospitality Management has announced the launch of its Pyramid Programme for 2024. The development programme is designed to give ambitious heads of departments within the RBH portfolio of over 50 hotels an opportunity to fast-track into senior roles with the right training.

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Training Guest Services Service Management Hospitality Management 98

Hotel Business

MAY 11, 2023

Plymouth, MI-based Boutique Hotel Professionals (BHP) is a hospitality management company specializing in boutique, independent and soft-branded hotels. Hotel Business caught up with cofounder/chief visionary officer Jenifer Neptune , to learn more about the company. For us, it is all about our team.

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Beverage Operations Events Guest Services Hospitality Management 98

Hotel Business

MARCH 13, 2023

Hospitality management, acquisition and development company PCH Hotels & Resorts has expanded its services to include third-party hotel management services for additional ownership groups. PCH is currently working with additional hospitality groups that have hotels in the pipeline.

Budgeting 105

Budgeting Revenue Projections Accounting Guest Services 105

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there.

Communication 98

Communication Reservations Article Customer Service 98

Hotel Business

JANUARY 5, 2023

Hospitality management company Charlestowne Hotels is preparing for growth in 2023 by introducing additional leadership positions to its corporate office. In the event of adverse times, the corporate task force GM will provide property teams with dedicated, on-site assistance and elevate the overall hotel experience.

Front of House 59

Front of House Back of House Guest Services Training 59

Revenue Hub

OCTOBER 17, 2023

NB: This is an article from Robert O’Halloran , Professor Director, School of Hospitality Leadership at East Carolina University A new hotel to some is just another place some travelers cannot afford to stay. Lodging operators need to ask themselves the main goal of revenue management for their hotels.

Pricing 109

Pricing Marketing Training Book 109

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry. 

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Reservations Book Information Guest Satisfaction 100

Les Roches

JULY 4, 2024

What do you study in an online hotel management degree? 4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. But what do you study in an online hotel management degree?

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 5, 2024

How can I learn hotel management? 5th July, 2024 In this article The hotel and tourism industry is growing and is estimated to be worth more than $11,000 billion USD in 2029. What is hotel management?

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

Revenue Hub

MAY 18, 2023

NB: This is an article from Xotels Is there anything more pressing on the minds of hoteliers, preventing them from having sleepless nights thinking about how to bring down their hotel`s cost and keep their business afloat? What is Cost Control in a Hotel? Establishing benchmarks: Allows you to compare results vs. other similar hotels.

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Front Desk Operations Cost Reduction Book Training 98

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

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Housekeeping Guest Satisfaction Front Desk Operations Events 52

Revenue Hub

JULY 12, 2024

Innovative features undoubtedly have the potential to elevate guest experiences to new heights. However, hotel executives aiming to close the experience gap must first lay a strong foundation by perfecting core operations. Globally, 32% of all guests would abandon a beloved hotel after a single bad experience.

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Guest Satisfaction Book Article Reservations 62

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager? What does a hotel manager do?

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Hotel Business

AUGUST 7, 2023

Hospitality management company Charlestowne Hotels has continued expansion in the Midwest with the sustainable boutique property Hotel Verdant. Hotel Verdant is on track to become a LEED-Certified boutique hotel that’s both friendly to the environment and inspired by it.

Guest Services 52

Guest Services Hospitality Management Marketing 52

Les Roches

JUNE 25, 2024

How to start a career in hotel reputation management 25th June, 2024 In this article In the digital age, a hotel’s reputation can make or break its success. With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

SEPTEMBER 25, 2024

What’s it like to work in the top 10 hotels in Abu Dhabi? 25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? For prospective hospitality students, the top 10 hotels in Abu Dhabi represent the pinnacle of luxury and service excellence. What Are the Top 10 Hotels in Abu Dhabi?

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Revenue Hub

OCTOBER 2, 2023

Against this backdrop, hospitality leaders are exploring ways they can deepen their understanding of each guest as an individual, not simply a data point in a “persona profile,” so that their employees are better equipped to consistently create “Zero Disappointment” experiences for each guest.

Reservations 108

Reservations Pricing Article Guest Satisfaction 108

SiteMinder

FEBRUARY 29, 2024

Table of contents Why hospitality training is important Hospitality training is important to any kind of hotel, large or small. The right training allows your staff to keep up with new trends, new technology, higher guest expectations, new techniques and strategies, as well as maintain any existing high standards.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

SEPTEMBER 16, 2024

While hotels aim to surpass standards and build a loyal customer base, hotel inspectors work behind the scenes to support these efforts in all kinds of venues, from boutique hotels to major hotel chains. The hospitality industry is experiencing significant expansion, rising to $1.5 trillion in 2023.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

SEPTEMBER 23, 2024

How do hotel management companies make money? 23rd September, 2024 In this article What is a hotel management company? Join us as we look into the various revenue streams and business models that enable hotel management companies to thrive. What is a hotel management company?

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

DECEMBER 28, 2023

A career in the hospitality industry can be incredibly rewarding, both financially and personally. Two popular options are in hotel management and culinary arts. What is the difference between hotel management and culinary arts? Ready to become a hospitality leader?

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Les Roches

JUNE 26, 2024

What degree is best for hotel management? 26th June, 2024 In this article In the fast-paced world of hospitality, the role of a hotel manager is vital. They are responsible for ensuring smooth operations and delivering outstanding guest experiences.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Les Roches

DECEMBER 21, 2022

Whether you are a school leaver or looking to change your career, studying a hospitality degree could lead to plenty of options for careers in hospitality management. Guest relations management can be a varied role that suits a lot of different people. What is the role of guest relations?

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

JUNE 25, 2024

How to pick the right online hotel management course for your career 25th June, 2024 In this article In today’s competitive hospitality industry, staying ahead requires not just passion, but also expertise and proper education. The hotel industry accounts for more than 1.2

Travel and Tourism 52

Travel and Tourism Events Scheduling Guest Satisfaction 52

Les Roches

AUGUST 2, 2024

The top hotels in Dubai to work in 2nd August, 2024 In this article What makes a hotel stand out? The popular tourism industry is supported by over 800 hotels , including some of the most prestigious venues on the planet, offering unparalleled opportunities for those looking to advance their careers in hospitality.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

JULY 10, 2024

How to apply for online hotel management courses 10th July, 2024 In this article Heading Example The hospitality industry continues to expand, with an average revenue growth of 7% per year. However, the application process can seem daunting.

Document 52

Document Travel and Tourism Information Scheduling 52

Les Roches

JULY 9, 2024

How do I start a career in hotels? That means a career in hotel management can open doors to a host of exciting opportunities and experiences. That means a career in hotel management can open doors to a host of exciting opportunities and experiences.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JUNE 24, 2024

How to start a hotel management company 24th June, 2024 In this article The hospitality industry is a dynamic and thriving sector that presents plenty of opportunities for aspiring entrepreneurs. Starting a hotel management company is one of those and can be both rewarding and lucrative.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Les Roches

SEPTEMBER 18, 2024

Luckily, there are plenty of hotel options that offer unforgettable experiences that exceed guest expectations. Anybody aspiring for a hospitality career in LA must understand the intricacies of top-tier venues in the city. million room nights sold last year. million room nights sold last year.

Travel and Tourism 52

Travel and Tourism Hospitality Management Guest Satisfaction Events 52

Les Roches

JULY 4, 2024

How long is an online hotel management course 4th July, 2024 In this article In recent years, online education has emerged as a flexible and convenient option for people looking to pursue their passion for hotel management while balancing other commitments. With the hotel industry growing by 3.7%

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions. Why work in hotels in the UAE?

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Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

SEPTEMBER 3, 2024

What it’s like to work in hotel operations management 3rd September, 2024 In this article What is hotel operation management? Core areas of hotel operations Who is in charge of hotel operations management? Hotel operations managers are the masterminds who drive these guest interactions.

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

OCTOBER 30, 2023

It’s also influencing hospitality management and a wide range of initiatives in the hospitality sector. What is a smart hotel? A smart hotel is a cutting-edge accommodation facility that uses advanced technologies to update and improve the guest experience and enhance operational efficiency.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

JUNE 27, 2024

If wanderlust is coursing through your veins, the hospitality industry might be the perfect fit for you. Beyond the glitz of luxury hotels and the thrill of bustling resorts, hospitality offers a wide range of roles with huge potential for growth in an industry that’s worth more than $4,600 billion globally.

Travel and Tourism 52

Travel and Tourism Training Communication Events 52