Hotel Management Network

AUGUST 2, 2024

Dukley Hotels & Resort in Budva, Montenegro, has partnered with smart hospitality solutions provider Hudini to launch a customised mobile application aimed at enhancing guest experiences. The post Dukley Hotels & Resort selects Hudini to improve guest services appeared first on Hotel Management Network.

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Guest Services 59

Hospitality Net

JULY 23, 2024

The Hotels Network (THN), a direct growth platform serving over 20,000 hotels around the world, proudly announces the launch of KITT, the first AI Guest Service Agent specifically designed to elevate hotel guest experiences and enhance operational efficiency.

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Guest Services Communication 98

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

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Guest Services Definition Communication Training 97

Hospitality Net

NOVEMBER 4, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, November 15, from Noon – 12:45pm EST.

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Training Guest Services Scheduling 104

eHotelier

MARCH 20, 2023

The two hospitality tech global leaders partner to streamline hotel operations and create a personalized guest experience for hotel guests

Guest Services 130

Guest Services 130

Hospitality Net

FEBRUARY 21, 2024

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

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Guest Services Training 98

Hospitality Net

OCTOBER 10, 2023

Based on my observations, I think there are a lot of leaders, including some with decades of experience who work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.”

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Guest Services Training 98

Hospitality Net

OCTOBER 15, 2024

For those who might not have heard the term, it’s one that applies to different sports such as gymnastics, diving, snowboarding but can be applied to most sports and industries. To ‘stick the landing’ means that you completed an activity with precision and accuracy.

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Guest Services 75

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Guest Services Definition Customer Service Concierge 52

eHotelier

OCTOBER 18, 2023

This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients.

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Guest Services Communication 130

Hospitality Net

JUNE 20, 2023

Crave Interactive Ltd, a global leader in hospitality technology solutions, is thrilled to announce the release of Crave AI, a ground-breaking guest service solution that harnesses the power of artificial intelligence (AI).

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Guest Services 75

Revfine

SEPTEMBER 4, 2022

A hotel concierge is a specialist customer service representative, tasked with receiving guests, responding to guest needs, and helping to provide a pleasant all-round guest experience. The post Hotel Concierge: Learn About Guest Services Representatives of a Hotel appeared first on Revfine.com.

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Concierge Guest Services Customer Service Article 72

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Hospitality Net

MAY 23, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform.

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Guest Services Housekeeping Maintenance 111

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services.

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Guest Services Communication Concierge Guest Satisfaction 98

Hospitality Net

JULY 10, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER NOW!

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Training Guest Services Scheduling Marketing 105

PhocusWire

JULY 24, 2023

The rapid progress of technology has opened a new world of creative thinking around what the future of guest check-in should look like.

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Guest Services Service Management 73

The Restaurant Times

JUNE 9, 2020

The post Automate Your Restaurant’s Employee Scheduling To Improve Guest Service And Employee Engagement appeared first on The Restaurant Times. Having an efficient automated software system can help you stay afloat within the competitive restaurant business. .

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Scheduling Guest Services Communication Blog 81

Hospitality Net

OCTOBER 4, 2023

Hotel employees have been trained to focus on "service", but is that enough?

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Guest Services Training 97

Hospitality Net

JANUARY 21, 2024

In the highly competitive hospitality industry, the key to success often lies in consistently delivering guest experiences.

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Guest Services Training 73

Hospitality Net

NOVEMBER 6, 2023

Stayntouch, a global leader in hotel property management systems (PMS), has announced an exciting partnership with MacNaughton, a full-service real estate and investment company based in Hawaii.

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Guest Services Property Management 52

MEWS

NOVEMBER 5, 2024

Traditionally, hoteliers relied on manual processes and disconnected systems to manage reservations, pricing, guest services and more. The evolution of hotel technology The hotel industry has seen rapid changes in technology over the past decade.

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Reservations Guest Services Pricing Property Management 130

Hospitality Net

OCTOBER 8, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, October 21, from Noon – 12:45pm EST.

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Training Guest Services Scheduling 52

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience?   About 70%-80% of today's guests will choose a hotel that practices sustainability.  

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Guest Services Customer Service Book Demo 130

eHotelier

MAY 23, 2023

If hotels continue to struggle in attracting and retaining great young hires by not heeding the call for EX innovation, guest service will be what suffers, greatly impacting the bottom line.

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Guest Services 264

eHotelier

JUNE 4, 2024

How can you empower your staff, boost their take-home pay and enhance the guest service with mobile tech? In this fast-paced world of hospitality, hotels st.

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Guest Services 130

eHotelier

OCTOBER 19, 2023

Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeeping requests, now no longer require intervention from front-of-house (..)

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Front of House Housekeeping Maintenance Guest Services 130

eHotelier

APRIL 14, 2024

As Executive Assistant Manager of Rooms, Jin will oversee all Room operations, including Housekeeping, Guest Services, The Ritz-Carlton Club Lounge, The Ritz-Carlton Spa and the Fitness Centre.

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Housekeeping Guest Services 130

Hotel Business

NOVEMBER 1, 2024

Did you know the number-one hospitality trend among general managers is creating personalized guest experiences? Explore the communication and hospitality trends driving best-in-class guest service in Relay’s first ever Hospitality Report. Emerging technology is not here to replace personalization but enhance it.

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Guest Services Communication 59

MEWS

SEPTEMBER 3, 2024

A hotel is the broad term referring to an accommodation that includes a bed, bathroom, and various guest services, creating a comfortable, home-away-from-home experience for travelers. However, under certain circumstances, they can also cater to long-term guests. What is a hotel business?

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Catering Guest Services Pricing 130

Xotels

FEBRUARY 3, 2021

From here the guest can also navigate to any social media pages. This is a simple way to increase the guest service level in your hotel, and at the same time connect to your guest through social media platforms like a Hotel Blog, FaceBook, Twitter and Instagram. Cheers, Patrick Landman. Subscribe Now Latest Articles.

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Guest Services Marketing Information Blog 49

Hospitality Net

OCTOBER 8, 2024

From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service. Technology plays an increasingly pivotal role in today’s hotel and resort operations. Moreover, as consumer expectations skyrocket, there’s no margin for error.

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Guest Services Communication Property Management 115

MEWS

JULY 4, 2024

They clean guest rooms, public areas and back-of-house spaces, ensuring rooms are ready for the next guests. Housekeeping may also provide additional guest services such as turndown service, where they close curtains, turn down beds, replace towels and perhaps leave a mint or cookie on the bed.

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Housekeeping Back of House Guest Services 130

eHotelier

FEBRUARY 8, 2024

Bauer’s new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance. A Philadelphia native, Bauer has been with the property since 2007, most recently serving as Director of Sales and Marketing since 2016.

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Maintenance Guest Services Marketing 130

Hospitality Net

OCTOBER 16, 2024

As rising operating costs remain a top concern, hotel companies face mounting pressure to streamline operations and maintain high standards of guest service. One of the most effective strategies to achieve these goals is by automating back-office functions.

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Guest Services 103

Hospitality Net

OCTOBER 27, 2024

For hoteliers, embracing AI can lead to improved guest services and more efficient operations. Artificial Intelligence is expected to have a profound impact on the travel and hotel industries as reported by the 2024 Customer Engagement Technology Study.

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Communication Guest Services 96

Hospitality Net

OCTOBER 28, 2024

With its tradeshow debut taking place during The Hospitality Show from October 28-30 at Vingcard booth #713, VConnect is set to gain the interest of attendees aiming to eliminate operational silos and instead adopt a fully integrated environment offering unmatched efficiency, security, and guest service quality.

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Guest Services Communication 97