Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

Guest Services 109

Guest Services Definition Communication Training 109

STAAH

OCTOBER 14, 2024

Once a guest confirms their stay, they can instantly arrange airport or city transfers via Welcome Pickups. This creates a frictionless guest experience from the moment they make a reservation to the moment they arrive at the hotel. “We says Adam Walsh , Head of Connectivity at STAAH.

Guest Services 113

Guest Services Guest Satisfaction Book Reservations 113

eHotelier

MARCH 20, 2023

The two hospitality tech global leaders partner to streamline hotel operations and create a personalized guest experience for hotel guests

Guest Services 130

Guest Services 130

eHotelier

SEPTEMBER 30, 2024

Travel Outlook, The Premier Hotel Call Center™, proudly announces its latest partnership with Spokane Tribe Resort & Casino, a leading gaming and entertainment destination in the Pacific Northwest.

Guest Services 130

Guest Services 130

Hospitality Net

JULY 23, 2024

The Hotels Network (THN), a direct growth platform serving over 20,000 hotels around the world, proudly announces the launch of KITT, the first AI Guest Service Agent specifically designed to elevate hotel guest experiences and enhance operational efficiency.

Guest Services 98

Guest Services Communication 98

Hospitality Net

JULY 30, 2024

the fast-paced world of hospitality, guest service is undergoing a transformative shift, due to the further digitalization and the growing importance and integration of Artificial Intelligence (AI) technologies.

Guest Services 78

Guest Services Article Magazine 78

Hospitality Net

OCTOBER 10, 2023

Based on my observations, I think there are a lot of leaders, including some with decades of experience who work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.”

Guest Services 98

Guest Services Training 98

Hospitality Net

FEBRUARY 21, 2024

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service.

Guest Services 98

Guest Services Training 98

Hotel Owner

JANUARY 15, 2025

In the hospitality industry , terms like “guest service” and “guest experience” are often used interchangeably. It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. What is guest service?

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

eHotelier

OCTOBER 18, 2023

This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients.

Guest Services 130

Guest Services Communication 130

Hospitality Net

MARCH 25, 2025

Xn Global Systems Inc, is delighted to announce that it has completed the certified integration of xnPOS with Stayntouch, the global leader in cloud-based hotel property management systems (PMS) and guest-centric technology.

Guest Services 52

Guest Services Property Management Communication Information 52

Horizon Hospitality

OCTOBER 30, 2024

Highlighting experience in luxury hotel management, high-end guest services, or fast-paced environments like resorts can show your ability to handle pressure and deliver results. Showcase Specialized Experience General hospitality experience is important, but niche expertise can differentiate you as an applicant.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Hospitality Net

NOVEMBER 4, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, November 15, from Noon – 12:45pm EST.

Training 104

Training Guest Services Scheduling 104

eHotelier

MAY 23, 2023

If hotels continue to struggle in attracting and retaining great young hires by not heeding the call for EX innovation, guest service will be what suffers, greatly impacting the bottom line.

Guest Services 264

Guest Services 264

MEWS

NOVEMBER 5, 2024

Traditionally, hoteliers relied on manual processes and disconnected systems to manage reservations, pricing, guest services and more. The evolution of hotel technology The hotel industry has seen rapid changes in technology over the past decade.

Reservations 130

Reservations Guest Services Pricing Property Management 130

Hospitality Net

DECEMBER 18, 2024

The company will demonstrate how they blend AI, attribute-based booking, and personalized guest services to CES attendees at their booth in Tech East, LVCC, North Hall, Grand Lobby, and Level 1 Meeting Rooms 8543.

Guest Services 105

Guest Services Book 105

Hospitality Net

MAY 23, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform.

Guest Services 111

Guest Services Housekeeping Maintenance 111

Hospitality Net

JULY 10, 2024

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER NOW!

Training 105

Training Guest Services Scheduling Marketing 105

Hospitality Net

OCTOBER 15, 2024

For those who might not have heard the term, it’s one that applies to different sports such as gymnastics, diving, snowboarding but can be applied to most sports and industries. To ‘stick the landing’ means that you completed an activity with precision and accuracy.

Guest Services 75

Guest Services 75

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hospitality Net

JANUARY 23, 2025

In the hospitality industry, terms like "guest service" and "guest experience" are often used interchangeably. However, they're not the same thing.

Guest Services 52

Guest Services 52

Hotelogix

APRIL 11, 2025

👉 Read Also - AI Messaging in Hotels: The Future of Guest Service PMS + POS Integration One of the most significant developments in hotel technology is the integration of POS systems with Property Management Systems (PMS). Real-Time Reporting & Analytics: Track outlet performance and staff productivity in real time.

POS Systems 130

POS Systems Guest Satisfaction Housekeeping Travel and Tourism 130

Hotel Business

NOVEMBER 1, 2024

Did you know the number-one hospitality trend among general managers is creating personalized guest experiences? Explore the communication and hospitality trends driving best-in-class guest service in Relay’s first ever Hospitality Report. Emerging technology is not here to replace personalization but enhance it.

Guest Services 59

Guest Services Communication 59

Revenue Hub

DECEMBER 3, 2024

Here are some essential pricing optimization and analysis methods: Conjoint analysis is a survey-based statistical technique commonly used in market research to understand how consumers prioritize various attributes of a product or service.

Pricing 107

Pricing Book Guest Services Marketing 107

Hotelogix

JANUARY 12, 2025

Operational Disruptions : Missing items delay room readiness and disrupt guest services. Trust Issues : Theft among staff or guests damages the hotel’s reputation. Reduced Morale : Internal theft leads to distrust and low team morale.

Front Desk Operations 130

Front Desk Operations Housekeeping Accounting Training 130

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience?   About 70%-80% of today's guests will choose a hotel that practices sustainability.  

Guest Services 130

Guest Services Customer Service Book Demo 130

STAAH

NOVEMBER 19, 2024

Exceptional professionals are always eager to learn, whether it’s exploring new trends in guest services or gaining expertise in software solutions like booking engines or channel managers. Passion for Learning: Constantly Growing The hospitality industry evolves rapidly.

Guest Satisfaction 109

Guest Satisfaction Communication Workshop Concierge 109

Boutique Hotel News

JUNE 12, 2023

Plourde will lead the hotel’s opening and will oversee the day-to-day operations, guest services, and community outreach initiatives. US: Independent hotel operator and developer Uncommon Hospitality is set to open the Longfellow Hotel in Maine this September and has named Matt Plourde as general manager.

Guest Services 246

Guest Services 246

Hotelogix

MARCH 23, 2025

👉 Read Also - AI Messaging in Hotels: The Future of Guest Service The Importance of Digitizing Banqueting Management Yes, you need a smart and feature-rich hotel banquet management software. Also, you would end up leaving money on the table. So, how do we fix it? The solution lies in embracing digitization!

Banquet Operations 130

Banquet Operations Housekeeping Events Scheduling 130

Modern Restaurant Management

FEBRUARY 17, 2025

This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services.

POS Systems 88

POS Systems Scheduling Pricing Guest Services 88

eHotelier

JUNE 4, 2024

How can you empower your staff, boost their take-home pay and enhance the guest service with mobile tech? In this fast-paced world of hospitality, hotels st.

Guest Services 130

Guest Services 130

eHotelier

OCTOBER 19, 2023

Integrating the two technologies allows in-room guests to make requests through SABA Hospitality’s interactive guest services platform, and for those requests to be automatically forwarded to the relevant resolver department Hotel services, amenities, maintenance, as well as Housekeeping requests, now no longer require intervention from front-of-house (..)

Front of House 130

Front of House Housekeeping Maintenance Guest Services 130

MEWS

FEBRUARY 6, 2025

It automates core tasks such as room bookings, payments, inventory management, guest services, and staff scheduling - freeing up time for teams to focus on true hospitality. Hotel management software (HMS) is designed to simplify and centralize daily operations for hoteliers.

Scheduling 130

Scheduling Guest Services Book 130

Hotelogix

OCTOBER 10, 2024

Cost Savings: By automating check-ins, hotels can reduce labor costs and ensure 24/7 service without needing extra staff. Increased Efficiency: Self-check-in systems reduce the workload on front desk staff, allowing them to focus on more critical guest services.

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

MEWS

JANUARY 9, 2025

A hotel report is a document that provides a summary and detailed insights into various aspects of the hotel business, such as operations, performance, and guest services. What is a hotel report? These reports help identify trends and support more informed decision-making.

Document 130

Document Guest Services Information 130

eHotelier

APRIL 14, 2024

As Executive Assistant Manager of Rooms, Jin will oversee all Room operations, including Housekeeping, Guest Services, The Ritz-Carlton Club Lounge, The Ritz-Carlton Spa and the Fitness Centre.

Housekeeping 130

Housekeeping Guest Services 130

STAAH

APRIL 1, 2025

This takes hotel staff away from focusing on guest service. Rate Inconsistencies & Loss of Rate Parity Keeping your pricing consistent across all platforms known as rate parity is essential for maximizing revenue and maintaining guest trust.

Book 96

Book Pricing Guest Satisfaction Property Management 96