Revenue Hub

SEPTEMBER 23, 2024

We explore how the General Manager, the Revenue Manager, and the often-overlooked Guest Experience Manager collectively steer a hotel toward profitability, customer satisfaction, and sustainable growth. However, having a dedicated GEM is critical for achieving high guest satisfaction.

Strategic Planning 108

Strategic Planning Guest Satisfaction Article Pricing 108

Hotel Owner

JUNE 30, 2023

As it stands, the hospitality industry is facing a multitude of operational challenges that require careful navigation and strategic planning to overcome. Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Revenue Hub

JULY 19, 2023

Boosting profitability while maintaining high-quality service in city hotels is both an art and a science. NB: This is an article from Lybra , one of our Expert Partners In this article, we delve into ten comprehensive strategies that can help you drive revenue and enhance guest experiences. Continue reading to discover them all!

Pricing 98

Pricing Article Strategic Planning Book 98

Hotel Owner

JUNE 18, 2023

The importance of KPIs in the hotel industry cannot be overstated—they facilitate decision-making, inform strategic planning, and ultimately drive business growth. Cost per Occupied Room (CPOR) CPOR gives insight into the total variable costs associated with servicing an occupied room over a given period.

Book 105

Book Strategic Planning Guest Satisfaction Housekeeping 105

Revenue Hub

OCTOBER 28, 2024

However, this year’s shortened holiday season means early strategic planning is crucial. Bundling these experiences helps differentiate your property in a competitive market, encouraging guests to pay more upfront and increasing the chance of additional spending during their stay.

Strategic Planning 62

Strategic Planning Guest Satisfaction Presentation Article 62

Hotel Business

SEPTEMBER 5, 2023

. “In the first half of 2023, HVMG again set an industry benchmark, demonstrating robust same-store and portfolio-wide performance across financial, market share and guest satisfaction measures,” said Cole. She joined HVMG in 2010 as VP, strategic planning and human resources.

Strategic Planning 59

Strategic Planning Accounting Travel and Tourism Guest Satisfaction 59

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

eZee Absolute

JULY 9, 2024

With years of experience, Destino Path has consistently delivered exceptional guest experiences while efficiently managing numerous properties. However, maintaining this level of service across multiple properties has its own set of challenges. This seamless integration allowed them to manage online distribution channels effectively.

Reservations 52

Reservations Guest Satisfaction Book Strategic Planning 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Staff training in a hotel is a huge topic, with many different aims, from strategic to tactical. To equip employees with the ability to handle diverse guest needs, complaints, and special requests.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

JULY 1, 2024

Food and beverage server Responsible for delivering a pleasant dining experience to guests at hotel restaurants and dining outlets, servers work in almost every hotel. Their tasks include taking orders, serving food and beverages, providing recommendations on menu items, and ensuring guest satisfaction throughout their meal.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Hotel Business

FEBRUARY 27, 2024

There is still tremendous opportunity to enhance our service offering to consistently deliver outstanding results for our owners and further drive brand expansion across all verticals domestically and abroad. and broaden the company’s global footprint.

Strategic Planning 59

Strategic Planning Guest Satisfaction Marketing Training 59

Les Roches

OCTOBER 23, 2023

They also research strategies and analyze the success of previous sales and marketing programs to make new strategic plans. Marketing will help build awareness of the services a hospitality venue offers. They also research strategies and analyze the success of previous sales and marketing programs to make new strategic plans.

Marketing 52

Marketing Strategic Planning Travel and Tourism Communication 52

Hotel Business

JUNE 15, 2023

Enhance customer experience beyond the stay Hotels routinely track guest satisfaction by asking them to assess staff friendliness, room cleanliness, food quality, facility safety, WiFi speed and more. Achieving desired levels of unit growth, however, requires going beyond these metrics.

Strategic Planning 59

Strategic Planning Guest Satisfaction Book Back of House 59

Les Roches

JUNE 24, 2024

It encompasses a wide range of responsibilities, such as managing guest services, supervising staff, maintaining facilities and optimizing financial performance. Hotel managers are tasked with ensuring the smooth and efficient operation of the property while providing exceptional service to guests.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. Courses explore the principles of menu planning, food preparation, drinks service and restaurant operations.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Hospitality Management 52

Les Roches

SEPTEMBER 3, 2024

From the moment guests arrive to their final departure, hotel operations management orchestrates a seamless experience that translates to happy guests, positive online reviews and a healthy bottom line. Studies show customers are willing to pay a premium of up to 13% more for services that offer a fantastic customer experience.

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Hotel Owner

MAY 13, 2024

Beyond serving hotel guests, they often draw locals and tourists alike, becoming pillars of culinary excellence and community engagement. However, crafting a successful hotel restaurant requires a blend of strategic planning, culinary innovation, and attentive service. Exceptional service completes the dining experience.

Special Events 52

Special Events Strategic Planning Guest Satisfaction Events 52

Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews. Happy, motivated employees are more likely to provide exceptional service.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

JUNE 26, 2024

Understanding hotel management There are a lot of different responsibilities involved in managing a hotel to ensure the efficient functioning of the property while providing exceptional service to guests. This includes managing day-to-day operations, overseeing staff, maintaining facilities and optimizing financial performance.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Les Roches

DECEMBER 28, 2023

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. Ranging from chefs to food service managers, bakery artists to sommeliers, the opportunities in this sector are plentiful.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

SiteMinder

FEBRUARY 14, 2024

Increased revenue opportunities Trends towards personalised travel experiences open avenues for upselling tailored services, from customised room settings to bespoke tour packages, directly impacting revenue.

Travel and Tourism 59

Travel and Tourism Marketing Catering Book 59

Les Roches

JULY 5, 2024

in the global resort industry from 2020 to 2027, driven by the increasing demand for leisure and hospitality services. Resort development is a complex discipline, requiring meticulous planning, strategic design, procurement, construction, operations and marketing. Forecasts indicate a positive annual growth rate of 4.7%

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

Les Roches

MARCH 6, 2024

Some of the key aspects of brand strategy specific to the hospitality sector include: Establishing a unique brand identity: in hospitality, brand identity plays a crucial role in setting the tone for the guest experience. This could include factors such as product features, quality, pricing, customer service, brand values or innovation.

Marketing 52

Marketing Communication Brand Management Information 52

SiteMinder

JULY 13, 2024

Once you know the type of guests available to you, you will be able to tailor pricing, marketing strategies, and services to meet the specific needs and preferences of each segment, maximising revenue potential and enhancing guest satisfaction. Revenue management strategy 1.

Pricing 98

Pricing Book Budgeting Marketing 98

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. Knowing the service standards might be the most important of general hospitality knowledge.

Definition 52

Definition Marketing Budgeting Article 52

Xotels Hotel Revenue Management

DECEMBER 12, 2024

Tour Operators Tour operators bundle accommodations with travel services, offering pre-arranged packages. Customer Loyalty and Retention : Building and maintaining customer loyalty is a demanding task, hotels need to continuously engage with guests by offering benefits to encourage repeat reservations and direct bookings.

Book 40

Book Reservations Pricing Training 40

Xotels

APRIL 3, 2024

Advance Sales: The hotel product, represented by rooms, can be sold in advance, enabling revenue managers to strategically plan and optimize occupancy levels over time. Making sure that the services/products offered clearly add value to the overall guest journey is therefore crucial.

Pricing 52

Pricing Book Budgeting Marketing 52

Les Roches

SEPTEMBER 20, 2024

If you’re someone who thrives on strategic planning and enjoys the intricate balance between financial management and guest satisfaction, hotel asset management might be your calling. This includes taking responsibility for driving profitability and improving guest satisfaction through hotel asset management.

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52

SiteMinder

MARCH 4, 2024

They provide a unified voice for their members, advocating for their rights, and offering a range of services designed to support hoteliers in their operations, such as advocacy, networking, education, marketing and promotion, resources and support, and creating, maintaining and licensing around quality standards.

Strategic Planning 52

Strategic Planning Guest Satisfaction Marketing Training 52