InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Food and Beverage: Restaurants, bars and room service are vital revenue streams. Proper maintenance is crucial for guest services and reservations.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 106

Customer Service Guest Satisfaction Housekeeping Communication 106

Hotelogix

OCTOBER 10, 2024

Cost Savings: By automating check-ins, hotels can reduce labor costs and ensure 24/7 service without needing extra staff. Increased Efficiency: Self-check-in systems reduce the workload on front desk staff, allowing them to focus on more critical guest services. Read Also: How to Quicken Check-in Process?

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

Revenue Hub

SEPTEMBER 27, 2024

A significant transformation is underway in the hospitality industry, with the trend towards unbundling services gaining momentum. In essence, unbundling refers to offering services and amenities separately rather than as part of an all-inclusive package. However, this shift also raises guest expectations.

Pricing 106

Pricing Guest Satisfaction Communication Book 106

Hotel Owner

OCTOBER 7, 2024

Among these innovations, contactless hotel services have rapidly emerged as a defining feature, altering the way guests experience their stays. Even beyond pandemic-driven concerns, contactless services now appeal to tech-savvy travellers who prioritise convenience, efficiency, and personalisation over traditional service models.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Hospitality Net

SEPTEMBER 18, 2024

To fully capitalize on this trend, hoteliers need modern cloud-based PMS solutions to streamline operations, offer superior service, and reduce staffing needs.

Guest Satisfaction 111

Guest Satisfaction Marketing 111

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hospitality Net

SEPTEMBER 24, 2024

Spearheaded by VP of Engineering Jamison Conrey, the event provided critical education on the role today’s engineers are playing and how their performance is impacting operations, guest satisfaction, and the bottom line.

Guest Satisfaction 98

Guest Satisfaction Events 98

STAAH

OCTOBER 14, 2024

STAAH, a leading software provider for hotel distribution and guest acquisition, and Welcome Pickups, a forever-free software that automates guest pickups and transfers, are excited to announce a strategic partnership to enhance the guest experience for connected properties. says Adam Walsh , Head of Connectivity at STAAH.

Guest Services 102

Guest Services Guest Satisfaction Book Reservations 102

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

SEPTEMBER 14, 2021

TheFork and SevenRooms have joined forces to offer an exclusive and unique combination of services aimed at helping restaurants increase online reservations while seamlessly managing their front of house and guest experiences. The complete list of changes is posted on the James Beard Foundation website. Local Hero Debuts.

Accounting 173

Accounting L&D Marketing POS Systems 173

Soft Inn

SEPTEMBER 30, 2024

The reservation department is a crucial component of any hotel, serving as the foundation for ensuring smooth guest bookings and maximizing occupancy rates.

Reservations 130

Reservations Training Guest Satisfaction Book 130

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

Guest Services 109

Guest Services Definition Communication Training 109

Revenue Hub

MARCH 5, 2024

In today’s hospitality industry, the competition is fierce, and guests’ expectations are higher than ever, making it the perfect time for your property to focus on increasing your service standards to boost guest satisfaction. At a basic level, saying, “Welcome back, Mr Smith.

Pricing 102

Pricing Blog Book Article 102

Hotelogix

NOVEMBER 7, 2024

In hospitality, the term "hospitality" goes beyond just providing service—it’s about creating a warm, welcoming environment where guests feel like part of the family. As hoteliers, our goal is simple: deliver exceptional service that makes every guest feel special. Guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Training Demo Housekeeping 130

eHotelier

JUNE 13, 2023

Attia’s extensive hospitality experience and international background bring a renewed sense of passion and focus on service. Under his leadership, The Charles Hotel has raised the bar for area hotels in service, design, amenities and guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction 130

Hotel Business

SEPTEMBER 7, 2023

Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark , those investments are paying off in the form of strong satisfaction scores for quality of the guestroom and staff service. “In The North America Third-Party Hotel Management Guest Satisfaction Benchmark was redesigned for 2023.

Guest Satisfaction 111

Guest Satisfaction Maintenance Communication Training 111

MEWS

MARCH 21, 2023

Because a seamless check-in process is at the heart of guest satisfaction as it is the first chance your hotel must make a positive first impression on your guests. When your staff is less stressed due to long front desk lines, they can also provide better service, and great service is key to your hotel’s success.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction 130

MEWS

SEPTEMBER 12, 2023

Rooms that get cleaned fast enable you to capitalize on early check-ins and other services that will improve your hotel's bottom line. On top of that, cleanliness is one of the key factors contributing to guest satisfaction. Housekeeping efficiency is crucial to your hotel's operational success.

Housekeeping 130

Housekeeping Guest Satisfaction 130

eHotelier

MAY 12, 2024

In this new role, Jay will oversee all operational aspects of the hotel–from its multiple food & beverage outlets and entertainment venues to assorted accommodations and year-round events–upholding The Hollywood Roosevelt’s commitment to excellent service, guest satisfaction, and a classic, Golden Era feel.

Guest Satisfaction 130

Guest Satisfaction Events 130

Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Leveraging Smart Technology to Enhance the Guest Experience Technology improves the guest experience by giving travelers more options and more control over their stay.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

APRIL 22, 2024

Adopting an organizational framework oriented around the guest journey offers substantial benefits in today’s competitive market. It enhances guest satisfaction by providing a seamless experience, increases operational efficiency, and drives revenue growth.

Guest Satisfaction 108

Guest Satisfaction Article Guest Services Book 108

eHotelier

SEPTEMBER 10, 2023

As General Manager, Tiffany Minnis will oversee all operations, ensuring the highest standards of service, quality, and guest satisfaction are maintained throughout the Private Villa Collection.

Guest Satisfaction 130

Guest Satisfaction 130

Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Guests expect prompt responses and personalized attention throughout their stay.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Hotel Business

DECEMBER 10, 2024

As the hospitality industry continues to evolve, understanding guest behaviors, particularly in how they express gratitude, is crucial for enhancing service quality and improving employee satisfaction, according to the company. The document also provides actionable solutions to introduce and potentially increase guest tipping.

Guest Satisfaction 102

Guest Satisfaction Document Hospitality Management 102

InnQuest

APRIL 3, 2023

Providing Personalized Service that Exceeds Expectations Building a loyal customer base is vital to success as far as any business is concerned; this is especially true in the hospitality industry. Continuously monitor and optimize Regularly review your operational processes and identify areas for improvement.

Training 222

Training Property Management Special Events Guest Satisfaction 222

eHotelier

NOVEMBER 16, 2023

In his new role, Caine will execute food and beverage operations to the highest standards; hire, train and manage culinary staff; and ensure exceptional customer service, guest satisfaction and unforgettable dining experiences.

Guest Satisfaction 130

Guest Satisfaction Beverage Operations Customer Service Training 130

Lodging Magazine

APRIL 11, 2024

From menu engineering to reducing food waste, Entegra Procurement Services remains keenly focused on boosting the F&B bottom line for hoteliers, as well as enhancing guest satisfaction.

Whitepaper 116

Whitepaper Procurement Guest Satisfaction Magazine 116

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Horizon Hospitality

DECEMBER 11, 2023

Whether you are trying to maintain a high level of service or turn around a poor bottom line, hotel employee training is crucial to running a successful property. Effective training should empower employees to exceed guest expectations, leading to positive reviews and repeat business.

Training 130

Training Guest Satisfaction Marketing 130

InnQuest

OCTOBER 20, 2023

In today’s competitive hotel industry, staying ahead of the curve requires more than just providing excellent service; it also involves making informed decisions that impact your bottom line. A satisfied guest is more likely to return, leave positive reviews, and recommend your establishment to others.

Guest Satisfaction 130

Guest Satisfaction Information Book Marketing 130

Hospitality Net

JULY 22, 2024

The Shiji Guest Experience Benchmark Report for Q2 2024 offers a comprehensive look into guest satisfaction trends and review dynamics. This report is crucial for hotel operators and technology vendors aiming to enhance their service quality and customer engagement.

Guest Satisfaction 104

Guest Satisfaction 104

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction. Personalized experience As a small hotel owner, exceeding your guests' expectations builds strong connections.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe.

Book 268

Book Budgeting Catering Strategic Planning 268

Hotelogix

SEPTEMBER 12, 2024

These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations.  Booking.com : This site allows users to book their stays and leave reviews, giving prospective guests a real-time look at the quality of hotel services.

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130