Hotelogix

APRIL 24, 2025

When thoughtfully designed and effectively managed, a loyalty program can directly boost revenue, enhance guest satisfaction , and strengthen your hotel’s brand. Loyalty Programs Drive Repeat Bookings Loyal guests don’t just return—they return often and book directly. A: Absolutely.

Guest Satisfaction 130

Guest Satisfaction Book Housekeeping Inventory Planning 130

MEWS

MARCH 18, 2025

What is a hotel guest satisfaction survey? A hotel guest satisfaction survey is a tool used by hoteliers to evaluate how well they're performing across amenities, services, and overall experience. And who better to provide that insight than the people actually staying with you?

Guest Satisfaction 130

Guest Satisfaction 130

SiteMinder

MARCH 24, 2025

A hotel games room taps directly into these needs, delivering memorable experiences that guests will talk about long after check-out. A well-designed games room can: Increase guest satisfaction by offering unexpected value. Encourage longer stays as guests find more reasons to linger.

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Guest Satisfaction Book Blog Reservations 52

SiteMinder

APRIL 7, 2025

The partnership between BeSafe Group and SiteMinder offers innovative insurance solutions that help hoteliers boost revenue, streamline operations, and enhance guest satisfaction. With SiteMinders reach and ease of use, this integration becomes an attractive option for hotels looking to maximise revenue and enhance guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Special Events Marketing 52

Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Leveraging Smart Technology to Enhance the Guest Experience Technology improves the guest experience by giving travelers more options and more control over their stay.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Guests expect prompt responses and personalized attention throughout their stay.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

eHotelier

JULY 30, 2023

Today’s guests demand autonomy and convenience. Hotels are challenged to provide information and services that suit their guests when they need them most. Hoteliers have found an increasing demand for in-room and mobile dining, and those who have been able to provide this service have seen a great return on investment.

Guest Satisfaction 130

Guest Satisfaction Information 130

Revenue Hub

FEBRUARY 21, 2025

As the hospitality industry evolves, there’s one trend redefining how hotels work: hourly services. NB: This is an article from Mews Subscribe to our weekly newsletter and stay up to date Hourly services help hotels generate revenue by offering spaces and services on a short-term, on-demand basis.

Book 83

Book Guest Satisfaction Article Server 83

STAAH

NOVEMBER 19, 2024

Empathy: Understanding Guests’ Needs The ability to understand and anticipate guests’ emotions and needs is key to delivering top-notch service. Exceptional hospitality professionals put themselves in the guests’ shoes, ensuring every interaction feels personalized and thoughtful.

Guest Satisfaction 109

Guest Satisfaction Communication Workshop Concierge 109

Hotel Business

DECEMBER 10, 2024

As the hospitality industry continues to evolve, understanding guest behaviors, particularly in how they express gratitude, is crucial for enhancing service quality and improving employee satisfaction, according to the company. The document also provides actionable solutions to introduce and potentially increase guest tipping.

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Guest Satisfaction Document Hospitality Management 105

Revenue Hub

NOVEMBER 11, 2024

NB: This is an article from Otelier Subscribe to our weekly newsletter and stay up to date Hotels that actively monitor and act on feedback from guests are better positioned to elevate service quality and exceed guest expectations. Below are 6 steps for hotel operators to turn guest satisfaction data into actionable insights.

Guest Satisfaction 107

Guest Satisfaction Article 107

Hospitality Net

OCTOBER 30, 2024

Designed to enhance both hotel design flexibility and operational efficiency with its sleek, modern minimalistic aesthetic, the Flat eFridge is set to transform hotels in-room F&B services by ensuring heightened profitability and guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction 98

Hotelogix

APRIL 11, 2025

From on-site restaurants and bars to spas, gift shops, and recreational services, every outlet presents an opportunity to earn. A lack of proper POS integration often results in revenue leakage, inefficiencies, and frustrated guests. However, these multiple revenue streams also bring a complex set of operational responsibilities.

POS Systems 130

POS Systems Guest Satisfaction Housekeeping Travel and Tourism 130

Revenue Hub

JANUARY 14, 2025

NB: This is an article from the Pedowitz Group Subscribe to our weekly newsletter and stay up to date This evolution significantly shifts from traditional pricing models to sophisticated, data-driven approaches that enhance revenue management and guest satisfaction.

Pricing 109

Pricing Guest Satisfaction Book Training 109

STAAH

MARCH 11, 2025

A strong review strategy helps hotels build trust, attract more bookings, and improve overall guest satisfaction. So, how can hotels effectively increase guest reviews? Top Strategies to Increase Guest Reviews 1. Providing sentiment analysis to highlight guest satisfaction trends.

Guest Satisfaction 89

Guest Satisfaction Training Book 89

STAAH

JANUARY 21, 2025

Hotels invested heavily in contactless technology, enhancing guest convenience and safety. The rise of wellness tourism and eco-friendly initiatives set new benchmarks for guest satisfaction. Technology-First Hospitality Experience Guests now expect seamless, tech-driven interactions. Key Trends for Hospitality in 2025 1.

Travel and Tourism 109

Travel and Tourism Guest Satisfaction Concierge Blog 109

Hotelogix

APRIL 17, 2025

Why smart housekeeping is the backbone of guest satisfaction—and how a PMS can help small hotels run it like a charm In the world of hospitality, housekeeping isn’t just a function—it’s a silent ambassador of your hotel’s brand. Digital coordination is no longer optional.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Travel and Tourism 130

Revenue Hub

JANUARY 10, 2025

Efficiency is King Save Time for Your Guests The hospitality industry is shifting towards efficiency, allowing for more guest interactions. Using AI for managing guest reviews streamlines repetitive tasks without compromising service quality. The right tools can enhance both efficiency and guest communication quality.

Guest Satisfaction 109

Guest Satisfaction Communication Book Article 109

Hotelogix

NOVEMBER 28, 2024

Today, guests expect quicker service, smarter solutions, and a level of personalization that can feel overwhelming, especially if you’re managing a smaller property. Running a hotel has always been about creating memorable experiences, but let’s face it things have gotten a lot more demanding.

Housekeeping 147

Housekeeping Budgeting Demo Pricing 147

Modern Restaurant Management

APRIL 14, 2025

Guests are significantly pulling back their discretionary spending, which is directly influencing when, how, and what they choose to order at quick-service and fast-casual restaurants. While personalization and ease of ordering remain high priorities, value has emerged as the driving force behind guest decisions in 2025.

Pricing 132

Pricing Guest Satisfaction Budgeting Definition 132

Revenue Hub

NOVEMBER 6, 2024

Unlike any other monetary gift card, they can be tied into particular hotel services, enhancing revenue streams. Hotel gift vouchers have numerous benefits: Vouchers enhance guest satisfaction, leading to brand advocacy and repeat visits, ultimately increasing hotel revenue and fostering long-term customer loyalty.

Guest Satisfaction 108

Guest Satisfaction Article Definition Book 108

Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Revenue Hub

JANUARY 7, 2025

” Try: “Thank you for your kind words about our spa services! If a guest praises your location, dining options, or exceptional service, include a subtle mention of these features to reinforce your brand. A professional tone reflects your brands commitment to guest satisfaction.

Guest Satisfaction 109

Guest Satisfaction Article Blog Customer Service 109

Hotel Business

OCTOBER 25, 2024

How do hoteliers manage expenses without compromising quality and still ensuring guest satisfaction? The post HB Roundtable: Balancing costs and quality of service appeared first on hotelbusiness.com.

Guest Satisfaction 105

Guest Satisfaction Business Development 105

Hotelogix

NOVEMBER 7, 2024

In hospitality, the term "hospitality" goes beyond just providing service—it’s about creating a warm, welcoming environment where guests feel like part of the family. As hoteliers, our goal is simple: deliver exceptional service that makes every guest feel special. Guest satisfaction.

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Guest Satisfaction Training Demo Housekeeping 200

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Food and Beverage: Restaurants, bars and room service are vital revenue streams. Proper maintenance is crucial for guest services and reservations.

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Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 107

Customer Service Guest Satisfaction Housekeeping Communication 107

Revenue Hub

SEPTEMBER 27, 2024

A significant transformation is underway in the hospitality industry, with the trend towards unbundling services gaining momentum. In essence, unbundling refers to offering services and amenities separately rather than as part of an all-inclusive package. However, this shift also raises guest expectations.

Pricing 107

Pricing Guest Satisfaction Communication Book 107

Revenue Hub

DECEMBER 19, 2024

These services not only enhance the guest experience but also create additional revenue streams for your business. The Benefits of Early Check-In and Late Check-Out Offering early check-in and late check-out services can provide numerous advantages for both guests and property managers.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Larry Mogelonsky

MARCH 31, 2025

I also maintain an Excel file to monitor staffing costs, comparing them against our budget and the hotels service goals. This approach allows us to not only manage the flow of guests efficiently but also to consistently uphold the high standards of service our guests expect. What is your process for planning an event?

Events 130

Events Catering Back of House Beverage Operations 130

Hotelogix

OCTOBER 10, 2024

Cost Savings: By automating check-ins, hotels can reduce labor costs and ensure 24/7 service without needing extra staff. Increased Efficiency: Self-check-in systems reduce the workload on front desk staff, allowing them to focus on more critical guest services. Read Also: How to Quicken Check-in Process?

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

Larry Mogelonsky

APRIL 14, 2025

Midscale, economy and select-service properties will always rely on OTAs, despite their hefty commissions. However, a strategic deployment of technology across the guest journey can improve direct booking incentives, enhance revenue management algorithms, and personalize loyalty offers.

Housekeeping 130

Housekeeping Procurement Scheduling Training 130

Hotelogix

APRIL 16, 2025

Guests today aren't just looking for a place to stay—they're seeking experiences that resonate, services that anticipate their needs, and efficiency that makes their journey seamless. For new hoteliers, this kind of automation frees up valuable time to focus on guest satisfaction instead of backend chaos.

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Front Desk Operations Property Management Pricing Reservations 130

Hotelogix

JANUARY 19, 2025

The system also streamlines the guest experience by offering features like contactless check-ins and personalized service. These capabilities not only increase guest satisfaction but also reduce the workload for front desk staff. Read Also - Revolutionize Guest Service with the Hotel POS System!

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hotel Owner

OCTOBER 7, 2024

Among these innovations, contactless hotel services have rapidly emerged as a defining feature, altering the way guests experience their stays. Even beyond pandemic-driven concerns, contactless services now appeal to tech-savvy travellers who prioritise convenience, efficiency, and personalisation over traditional service models.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Revenue Hub

NOVEMBER 19, 2024

By breaking down silos, hotels can make more informed decisions that enhance guest satisfaction and drive revenue growth. Operational Efficiency : Identifies areas where processes can be streamlined, reducing costs and improving service delivery.

Guest Satisfaction 108

Guest Satisfaction Reservations Information Article 108

Hotelogix

SEPTEMBER 12, 2024

These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations.  Booking.com : This site allows users to book their stays and leave reviews, giving prospective guests a real-time look at the quality of hotel services.

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Competitive Analysis Guest Satisfaction Customer Service Book 211