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Carter Hospitality promotes Matt Kleefisch

Hotel Business

In his new position, Kleefisch oversees more than 361 employees, directing management teams for all properties in the Carter portfolio with a focus on supporting general managers, improving operational efficiencies, driving financial objectives, creating new guest experiences and enhancing guest satisfaction, according to the company.

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Hotel customer service: what is it, and how can it become a career?

Les Roches

Hotel guest satisfaction will determine how likely people are to come back and give repeat business. As well as fostering customer loyalty , guest satisfaction will also lead to patrons leaving positive online reviews or making word-of-mouth recommendations, both of which can help bring in more customers.

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How do hotel management companies make money?

Les Roches

Corporate management roles High-level executives are responsible for the strategic oversight and administrative functions in hotel management companies. Key positions include: Regional manager : overseeing multiple properties in a specific area, regional managers ensure each hotel meets performance and quality standards.

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Everything you need to know about resort development

Les Roches

Resorts can use various digital channels and platforms to promote their offerings and attract bookings, such as search engine optimization (SEO), content marketing, social media marketing, paid advertising campaigns and email marketing.

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Aiming for the top: Hotel manager salary and benefits

Les Roches

They must monitor expenses, check market rates for rooms, analyze financial reports and implement cost-saving measures Sales and marketing: develop promotional strategies, manage advertising campaigns such as marketing communications and cultivate relationships with corporate clients and travel agents Quality control: maintaining high standards of (..)

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How to excel as a sales and marketing director

Les Roches

Graduates not only gain insights into guest satisfaction but also develop a strong foundation for curating marketing strategies that truly resonate. However, to ascend the ranks in hospitality sales and marketing, the choice of pursuing an MBA in hospitality management is a great choice.

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Finding Dubai tourism careers that inspire you

Les Roches

Hospitality careers With so many hotels, resorts and dining options, there are plenty of roles in classic hospitality settings that you might want to consider: Hotel manager: overseeing all aspects of hotel operations, including guest services, staffing, facilities management and revenue generation Resort manager: managing the day-to-day operations (..)