InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

DECEMBER 17, 2024

Guest Verification at Check-In: Collect and verify photo IDs at check-in to ensure the cardholder matches the reservation. Use digital consent forms for all charges to ensure guest acknowledgment. Confirm the cardholder’s name matches the reservation. Checklist for Staff: Verify ID and card details during check-in.

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Document Communication Book Reservations 100

Hotelogix

FEBRUARY 17, 2025

It’s a fine line: how do you reduce expenses without compromising guest satisfaction ? This blog will help you uncover the hidden drains on your margins and give you actionable solutions to reclaim lost profits while keeping your guests happy.  Guest Satisfaction Slash costs, not quality.

Guest Satisfaction 100

Guest Satisfaction Training Scheduling Housekeeping 100

InnQuest

MARCH 2, 2023

For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments. You could also deploy a customer relationship management (CRM) system to track guest preferences and tailor your services accordingly.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

SEPTEMBER 12, 2024

They typically feature user-generated reviews, ratings, and photos, providing a comprehensive overview of future guests' expectations.  This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix.

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Competitive Analysis Guest Satisfaction Customer Service Book 211

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

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Reservations Book Information Guest Satisfaction 100

InnQuest

APRIL 3, 2023

This includes implementing mobile check-in and keyless entry , using guest messaging platforms, and providing digital guest directories. For instance, online booking systems, channel managers, and revenue management software can help you manage reservations, room rates, and availability across different channels.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Revenue Hub

JANUARY 27, 2025

For hotel revenue managers, a few persistent challenges can slow them down, preventing them from focusing on broader strategies that maximize revenue, profitability, and guest satisfaction. Overworked staff often take shortcuts or neglect proper data entry due to time pressures and minimal training.

Reservations 69

Reservations Training Guest Satisfaction Information 69

InnQuest

APRIL 4, 2023

These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Operational Cost Reduction Switching to a cloud-based PMS can help hotels reduce their operational costs significantly.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Modern Restaurant Management

FEBRUARY 17, 2025

Depending on a guest’s allergies or dietary preferences, AI can suggest personal picks from a restaurant’s menu, for example. This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market.

POS Systems 88

POS Systems Scheduling Pricing Guest Services 88

Hotelogix

OCTOBER 18, 2024

The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others. Housekeeping Operations Housekeeping is important for guest satisfaction.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hotelogix

NOVEMBER 7, 2024

Personalized Communication: Remember guests' preferences, offer them customized promotions, and ask for feedback after their stay. Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in. Many guests are willing to pay a little more for extra comfort.

Pricing 130

Pricing Book Events Demo 130

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

JUNE 11, 2024

Personalized Service Reception staff have the opportunity to provide personalized service, significantly enhancing the guest experience. By noting guest preferences and special requests, they can offer tailored recommendations and solutions. Reception staff should be trained to actively seek feedback and communicate it to management.

Guest Satisfaction 109

Guest Satisfaction Training Article Information 109

eZee Absolute

NOVEMBER 11, 2024

As hotels welcome guests from diverse backgrounds, the risks of fraudulent activities continue to increase. Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Imagine a guest arriving at your hotel, excited for their stay. Does it match the name on the reservation?

Information 59

Information Reservations Guest Satisfaction Book 59

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Booking Stage : This is the stage when travelers go ahead with making a reservation.

Book 222

Book Blog Reservations Information 222

SiteMinder

MARCH 16, 2025

Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue. A well-managed hotel not only improves guest satisfaction but also directly impacts profitability. Guests expect higher service levels to justify premium pricing.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

SiteMinder

NOVEMBER 24, 2024

In exchange for fees, the franchisor provides access to brand recognition, marketing resources, reservation systems, and operational support. Operational support and training : Franchisors typically provide comprehensive training programs and ongoing operational support.

Budgeting 52

Budgeting Catering Guest Satisfaction Training 52

Hotelogix

OCTOBER 17, 2024

For example, if check-in times are consistently longer than average, it may signal the need for improved staff training or streamlined procedures. Boosting Guest Satisfaction: Guest feedback is critical for any hotel. This information is vital for making changes that enhance guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

Hotelogix

FEBRUARY 28, 2025

Hotels worldwide use ChatGPT to: Talk to guests 24/7 – Whether it’s a booking question or a dinner reservation, AI answers instantly. Understand guest preferences – AI can suggest activities or room upgrades based on previous stays. AI is no longer a futuristic concept. AI makes work easier.

Book 130

Book Guest Satisfaction Guest Retention Training 130

MEWS

MARCH 14, 2023

Develop agile task lists and training programs 4. Check your guest feedback 5. Foster a positive and motivated team environment.   Thanks to technology like Mews’ housekeeping integration, you can use the system to assign rooms to housekeeping staff, create shifts, and immediately let them know when a guest has checked out.

Housekeeping 130

Housekeeping Guest Satisfaction Communication Training 130

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Hotelogix

AUGUST 13, 2024

In contrast, ABS breaks down room features into individual attributes, allowing guests to build their ideal room experience by selecting the desired features. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

Hotelogix

SEPTEMBER 12, 2024

The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making. Ease of use : A simple, intuitive interface can reduce staff training time and operational errors. to make key business decisions.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Revenue Hub

SEPTEMBER 5, 2023

This system enables hoteliers to keep track of available rooms, reservations, and occupancy rates in real-time. By having accurate and up-to-date information, hotels can avoid overbooking, allocate rooms more effectively, and provide guests with a seamless check-in experience.

Pricing 109

Pricing Reservations Training Article 109

Revenue Hub

AUGUST 21, 2024

conversion rate The Challenges To differentiate on the market and mark the arrival of the new brand to the properties, Kabannas aimed to put the guest in charge of their digital journey and interactions with the hotels. For context, the average performance of any hospitality email campaign in EMEA is a 2.9% click-through rate and 0.4%

Reservations 102

Reservations Guest Satisfaction Communication Information 102

SiteMinder

MARCH 25, 2025

A hotel gym is a dedicated space within a hotel where guests can maintain their fitness routine while travelling. It typically includes a mix of cardio machines like treadmills and stationary bikes, free weights or resistance training equipment, and sometimes more specialised offerings like yoga mats or rowing machines.

Training 52

Training Catering Blog Guest Satisfaction 52

Revenue Hub

OCTOBER 17, 2024

The focus tends to be on inbound calls — guests reaching out with specific needs. NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date But what if your reservations team could proactively drive bookings and fill your rooms more consistently?

Reservations 104

Reservations Book Training Article 104

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotelogix

FEBRUARY 22, 2024

Don't delay adopting a cloud solution if they complain about complex workflows and navigation, longer training curves, etc.  For this, you need a cloud solution that can help you with hundreds of easy-to-understand reports, like history and forecast reports, reservation reports, housekeeping reports, POS reports, and others. 

Guest Satisfaction 130

Guest Satisfaction Housekeeping Demo Blog 130

Hotelogix

FEBRUARY 13, 2025

In this blog, we’ll explore actionable upselling strategies, highlight the role of technology, and share guest-centric techniques to help you increase revenue and guest satisfaction. Example in Action: Imagine a guest booking a standard room. ” “Is there anything special we can arrange for you?”

Guest Satisfaction 100

Guest Satisfaction Book Reservations Catering 100

Hotel Owner

SEPTEMBER 12, 2023

Since then, Davis has established herself as a freelance sales and marketing consultant, leading strategy planning sessions and social media masterclasses for accommodation providers as well as offering sales training to local hotels and mentoring to small businesses.

Front of House 105

Front of House Guest Satisfaction Training Blog 105