SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Les Roches

DECEMBER 27, 2023

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

SiteMinder

OCTOBER 5, 2023

Comprehensive tools : From managing reservations to enhancing the guest experience, Expedia Partner Central provides a range of tools tailored to the needs of hoteliers. You can quickly gauge your booking status, helping you keep track of occupancy and upcoming guest arrivals.

Competitive Analysis 59

Competitive Analysis Book Information Property Management 59

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Increasing ROE on Property With a robust tech stack and complete guest information, properties can continue to communicate with guests while they are on-site via their preferred communication channel (messaging or SMS).

Marketing 96

Marketing Travel and Tourism Book Communication 96

SiteMinder

OCTOBER 10, 2023

Analyse past bookings and guest trends to predict future demand. Understand categories like business travellers or leisure guests to tailor strategies. Track the rate of reservations to gauge increasing or decreasing demand. Special events & holidays. Market segments. Booking pace. External factors. Technology.

Book 52

Book Pricing Reservations Accounting 52

SiteMinder

AUGUST 1, 2024

Increase occupancy and profit by tapping into known supply and demand trends – know when guests are willing to pay more to secure a room or when you need to add additional value to entice a reservation. This will also boost customer satisfaction because the guest will feel like they are getting value for money.

Pricing 52

Pricing Book Blog Marketing 52

Revenue Hub

JULY 11, 2023

Understanding these segments allows you to tailor your marketing, service delivery, and pricing strategies to meet the specific needs and expectations of each group, resulting in enhanced guest satisfaction and increased revenue. This could involve dynamic pricing, special promotional offers, or targeted marketing campaigns.

Pricing 68

Pricing Book Article Events 68

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 93

Marketing Book Travel and Tourism Communication 93

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

SiteMinder

JULY 13, 2024

Inventory management Along with managing inventory per rate-type, inventory management considers how rooms are allocated across your booking channels, optimising the mix of direct bookings, online travel agency reservations (OTAs), traditional travel agents and everything in between.

Pricing 98

Pricing Book Budgeting Marketing 98

SiteMinder

DECEMBER 7, 2023

Basically, hotel rate management is about understanding the market, knowing your guests, and using this knowledge to drive profitability while maintaining guest satisfaction. These restrictions help in managing room availability more effectively, especially during peak periods or special events.

Pricing 59

Pricing Book Marketing Events 59