Hotelogix

OCTOBER 24, 2024

A Central Reservation System (CRS)  helps hotels manage room availability, pricing, and bookings from different channels. A CRS automates this process, ensuring smooth management of reservations. Why is a Central Reservation System Important for Hotels? Read More on How a CRS system help hotels?

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Reservations Guest Satisfaction Pricing Book 130

Revenue Hub

JULY 3, 2023

However, by implementing proactive measures and adopting best practices, hotels can mitigate revenue loss, optimize inventory management, and enhance overall guest satisfaction. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

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Guest Satisfaction Communication Book Customer Service 98

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. Understanding the intricacies of no-shows is important for effective hotel management.

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Reservations Guest Satisfaction Communication Book 130

Hotelogix

NOVEMBER 28, 2024

It can directly impact revenue, guest satisfaction, and your ability to scale. It automatically updates room availability, rates, and reservations across all these platforms. Operational Efficiency: Staff can focus on guest interactions instead of manual updates. What Is a Channel Manager and Why Does It Matter?

Book 130

Book Property Management Reservations Pricing 130

Hotelogix

NOVEMBER 28, 2024

By automating daily operations such as reservations, check-ins, and housekeeping management, Hotelogix significantly reduces manual tasks, allowing hotel staff to focus more on guest satisfaction.

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Housekeeping Budgeting Demo Pricing 147

Hotelogix

JANUARY 19, 2025

For instance, the PMS allows the front desk to manage check-ins , check-outs, and reservations seamlessly. Additionally, POS outlets like restaurants and spas can consolidate billing into one invoice, making the guest experience hassle-free. Enhance Guest Experiences : Enable contactless check-ins and personalized services.

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Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Revenue Hub

NOVEMBER 19, 2024

Myth 1: A Siloed System Is Business Intelligence In the hotel industry, it’s common to use separate systems for reservations, property management, customer relationship management (CRM), and accounting. By breaking down silos, hotels can make more informed decisions that enhance guest satisfaction and drive revenue growth.

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Guest Satisfaction Reservations Information Article 108

Revenue Hub

SEPTEMBER 27, 2024

NB: This is an article from TCRM Subscribe to our weekly newsletter and stay up to date One of the most overlooked yet crucial aspects of this distribution strategy is the performance of the in-house reservation sales team. This initial interaction sets the tone for the guest’s entire experience, especially if they are a potential new guest.

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Reservations Guest Satisfaction Training Article 109

7 Shifts

NOVEMBER 24, 2024

As the first and last point of contact for guests, a hostess sets the tone for every diner’s experience. Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What did you do?

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Server Reservations Guest Satisfaction Communication 78

Revenue Hub

JANUARY 7, 2025

Understanding these differences and improving each one in your hotel is important to enhance guest satisfaction, boost loyalty, and increase revenue. Keep reading to explore the similarities and differences between guest services and guest experiences, and how to deliver each seamlessly.

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Guest Services Concierge Guest Satisfaction Housekeeping 107

InnQuest

OCTOBER 24, 2023

In today’s fast-paced hospitality industry, selecting the right reservation system is crucial for the success of your hotel. Understanding the impact of your hotel reservation system on your business is key. Adaptation and flexibility are key in navigating the ever-evolving landscape of hospitality reservations.

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Reservations Book Pricing Guest Satisfaction 130

Hotelogix

MARCH 21, 2025

From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction. Automating Guest Inquiries and Service Requests AI-powered chatbots and messaging platforms can resolve as much as 70% of guest inquiries automatically. AI-enabled messaging is transforming the playing field.

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Guest Services Guest Satisfaction Book Training 100

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

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Reservations Book Guest Satisfaction Pricing 221

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience.

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Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

MARCH 11, 2025

Lower guest satisfaction due to inconsistent service:    In the hotel biz, consistency is king. Guests expect the same top-notch service whether they're checking in on Monday or checking out on Sunday. Hotelogix keeps everything in check, so your team can focus on what really matters - guest satisfaction.

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Guest Satisfaction Communication Training Guest Retention 133

Revenue Hub

FEBRUARY 15, 2023

In this case, guests pay a premium, but they have the security of knowing that, if they need to cancel their booking, they can get a partial or full refund. At the other end of the scale, you could offer lower rates with the condition that reservations are non-refundable in the event of a cancellation.

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Guest Satisfaction Pricing Book Reservations 98

Hotelogix

SEPTEMBER 12, 2024

They typically feature user-generated reviews, ratings, and photos, providing a comprehensive overview of future guests' expectations.  This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix.

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Competitive Analysis Guest Satisfaction Customer Service Book 211

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

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Book Reservations Scheduling Housekeeping 100

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

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Reservations Book Information Guest Satisfaction 100

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden.

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Guest Satisfaction Information Property Management Blog 221

Hotelogix

NOVEMBER 28, 2024

  Understanding Market Segmentation Basics Types of Hotel Market Segments The hotel industry typically divides guests into distinct categories based on their characteristics and needs: Business Travelers Leisure Travelers Group Bookings Extended Stay Guests Special Event Attendees Benefits of Targeted Marketing Benefit Impact Increased ROI Higher (..)

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Marketing Guest Satisfaction Book Budgeting 100

Revenue Hub

MARCH 21, 2025

Automating this strategy can significantly increase your revenue per reservation. Tools like Chekins Experiences feature streamline the upselling process, allowing hotels to effortlessly offer customized experiences to guests directly during online check-in.

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Guest Satisfaction Book Article Pricing 70

MEWS

NOVEMBER 21, 2024

A PMS or property management system is a hospitality software used by hotels to manage operations, including (but not limited to) reservations, rate management, housekeeping, and daily front desk tasks like check-in and check-out. It helps enhance operational efficiency, boost guest satisfaction and help generate revenue.

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Guest Satisfaction Housekeeping Property Management Reservations 130

Revenue Hub

JANUARY 27, 2025

Why Should My Hotel Follow Up With Guests? The importance of a hotel guest follow-up cannot be overstated. It plays a pivotal role in driving revenue and ensuring guest satisfaction. Following up keeps your hotel at the top of their mind and increases the likelihood of securing a reservation.

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Article Book Guest Satisfaction Reservations 97

Hotelogix

DECEMBER 17, 2024

Guest Verification at Check-In: Collect and verify photo IDs at check-in to ensure the cardholder matches the reservation. Use digital consent forms for all charges to ensure guest acknowledgment. Confirm the cardholder’s name matches the reservation. Checklist for Staff: Verify ID and card details during check-in.

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Document Communication Book Reservations 100

Revenue Hub

FEBRUARY 26, 2025

Hyper-personalization goes beyond surface-level customization, such as addressing guests by name or noting their loyalty tier. Its about leveraging data to create truly memorable experiences that feel tailor-made for each guest. This emotional connection can turn a one-time visitor into a lifelong advocate.

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Guest Satisfaction Article Book Reservations 92

Revenue Hub

DECEMBER 11, 2024

A consistent guest experience means not disappearing after the stay but creating a personalised and not-spam-like connection with them. The post-stay phase brings a great opportunity for the hospitality industry to improve guest satisfaction, build relationships, and encourage repeat business.

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Communication Article Guest Satisfaction Book 108

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

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Guest Satisfaction Book Communication Catering 52

eZee Absolute

JULY 17, 2024

Booking disparity was another major issue, causing double bookings and missed reservations, resulting in guest dissatisfaction. eZee Reservation, our booking engine, transformed its reservation process, eliminating double bookings and enhancing the overall guest experience by providing a reliable and efficient booking system.

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Guest Satisfaction POS Systems Reservations Book 52

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

MARCH 24, 2025

It helps properties engage with guests across popular messaging channels like WhatsApp, Instagram, and SMS. With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. How does Visito transform guest communication for hotels? The result?

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Guest Satisfaction Communication Book Blog 52

Hotelogix

OCTOBER 17, 2024

They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction. Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers. They minimize overbookings, streamline the reservation process, and drive revenue.

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Book Reservations Information Demo 130

Revenue Hub

JANUARY 27, 2025

For hotel revenue managers, a few persistent challenges can slow them down, preventing them from focusing on broader strategies that maximize revenue, profitability, and guest satisfaction. As a result, it becomes nearly impossible to get a complete picture of guest spending and behavior.

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Reservations Training Guest Satisfaction Information 70

Hotelogix

FEBRUARY 17, 2025

It’s a fine line: how do you reduce expenses without compromising guest satisfaction ? This blog will help you uncover the hidden drains on your margins and give you actionable solutions to reclaim lost profits while keeping your guests happy.  Guest Satisfaction Slash costs, not quality.

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Guest Satisfaction Training Housekeeping Scheduling 100

InnQuest

APRIL 4, 2023

These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Operational Cost Reduction Switching to a cloud-based PMS can help hotels reduce their operational costs significantly.

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Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hotelogix

FEBRUARY 13, 2025

Cut down the steps to finish a booking: Minimize the number of clicks and forms required, making it quick and straightforward for guests to complete their reservations. It offers a user-friendly platform that helps hotels manage reservations, room inventory, and guest information with ease.

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Book Catering Reservations Demo 130

Hospitality Net

SEPTEMBER 19, 2024

Hotels and hotel companies are no different; just take a look at the online newsletters and announcements hitting your mailbox; it’s a rare day that a hotel company doesn’t announce that it is incorporating artificial intelligence into their business, whether to increase guest satisfaction, offer new services, improve reservations, or any of a variety (..)

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Guest Satisfaction Reservations 109