The Power of Consistency in Guest Satisfaction
Modern Restaurant Management
AUGUST 28, 2024
What are some things brands can do to improve guest satisfaction? Solicit feedback and involve your guests in the planning process.
Essential Training Materials for the Hotel Reservation Department
Soft Inn
SEPTEMBER 30, 2024
The reservation department is a crucial component of any hotel, serving as the foundation for ensuring smooth guest bookings and maximizing occupancy rates.
Reservations 
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Guide on Central Reservation System in the Hotel Industry
Hotelogix
OCTOBER 24, 2024
A Central Reservation System (CRS) helps hotels manage room availability, pricing, and bookings from different channels. A CRS automates this process, ensuring smooth management of reservations. Why is a Central Reservation System Important for Hotels? Read More on How a CRS system help hotels?
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What is Hotel No Show? How to Minimize No-Show Reservations
Hotelogix
OCTOBER 11, 2024
A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. Understanding the intricacies of no-shows is important for effective hotel management.
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What is Reservation Software for Small Hotels? How does it work?
Hotelogix
JULY 5, 2024
Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.
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Hotel Overbooking: Balancing Risks and Guest Satisfaction
Revenue Hub
SEPTEMBER 22, 2023
Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. NB: This is an article from Agilysys While overbooking allows hotels to maximize revenue and occupancy rates, it can also lead to challenges and potential guest dissatisfaction.
Making a Case for Investing in Your Hotel Reservation Sales Team
Revenue Hub
SEPTEMBER 27, 2024
NB: This is an article from TCRM Subscribe to our weekly newsletter and stay up to date One of the most overlooked yet crucial aspects of this distribution strategy is the performance of the in-house reservation sales team. This initial interaction sets the tone for the guest’s entire experience, especially if they are a potential new guest.
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Managing Hotel Cancellations to Optimize Revenue and Guest Satisfaction
Revenue Hub
JULY 3, 2023
However, by implementing proactive measures and adopting best practices, hotels can mitigate revenue loss, optimize inventory management, and enhance overall guest satisfaction. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.
Boosting Efficiency and Guest Satisfaction: Celebrant Hotel’s Journey with YCS
eZee Absolute
JULY 17, 2024
Booking disparity was another major issue, causing double bookings and missed reservations, resulting in guest dissatisfaction. eZee Reservation, our booking engine, transformed its reservation process, eliminating double bookings and enhancing the overall guest experience by providing a reliable and efficient booking system.
How to increase guest satisfaction in hotels
SiteMinder
JULY 4, 2024
What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.
Direct Bookings vs. OTAs: The Impact of Your Hotel Reservation System
InnQuest
OCTOBER 24, 2023
In today’s fast-paced hospitality industry, selecting the right reservation system is crucial for the success of your hotel. Understanding the impact of your hotel reservation system on your business is key. Adaptation and flexibility are key in navigating the ever-evolving landscape of hospitality reservations.
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Hotel Reservation System: Their Significance and Impact on Your Business
Hotelogix
OCTOBER 18, 2023
A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry. This streamlined process enhances guest satisfaction and encourages more bookings.
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Attribute Based Pricing: Grow Revenue and Improve Guest Satisfaction
Revenue Hub
FEBRUARY 15, 2023
In this case, guests pay a premium, but they have the security of knowing that, if they need to cancel their booking, they can get a partial or full refund. At the other end of the scale, you could offer lower rates with the condition that reservations are non-refundable in the event of a cancellation.
5 Advantages of Using Online Booking Systems in Hotels
Hotelogix
OCTOBER 17, 2024
They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction. Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers. They minimize overbookings, streamline the reservation process, and drive revenue.
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Hotel Reservation Form Examples
SiteMinder
JULY 24, 2023
What is a hotel reservation form? A hotel reservation form is a crucial tool for hoteliers, providing a structured method for guests to book their stay. It’s a document that collects all the necessary information from the guest, ensuring a smooth and efficient reservation process.
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Hotel Operations Management- Best Practices, SOPs & Trends
Hotelogix
OCTOBER 18, 2024
The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others. Housekeeping Operations Housekeeping is important for guest satisfaction.
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How To Avoid Overbooking In the Hotel Industry
InnQuest
OCTOBER 17, 2023
They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?
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A Concise Guide to Hotel Inventory Management
InnQuest
SEPTEMBER 5, 2023
Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience.
Important Hotel KPIs to track in the Hotel Industry
Hotelogix
OCTOBER 17, 2024
Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.
How can hotels stay resilient in the face of another global IT outage
Hotel Business
SEPTEMBER 3, 2024
Most reservations tend to include a range of tailored options, from airport pickup, dining reservations and golf bookings. A delay in a guest’s arrival time can lead to many changes across a property. To effectively adapt to unexpected challenges and maintain guest satisfaction, hotels must prioritize digital transformation.
Artificial Intelligence Is Checking Into Your Hotel – Are You Ready?
Hospitality Net
SEPTEMBER 19, 2024
Hotels and hotel companies are no different; just take a look at the online newsletters and announcements hitting your mailbox; it’s a rare day that a hotel company doesn’t announce that it is incorporating artificial intelligence into their business, whether to increase guest satisfaction, offer new services, improve reservations, or any of a variety (..)
Best Hotel Review Websites to Improve your Hotel Reputation
Hotelogix
SEPTEMBER 12, 2024
They typically feature user-generated reviews, ratings, and photos, providing a comprehensive overview of future guests' expectations. This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix.
Simplifying Hotel Payment Processes: The Role of Integrated Solutions
InnQuest
OCTOBER 3, 2023
This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden.
Best Practices in Hotel Data Management-Hotel Data Analytics
Hotelogix
APRIL 22, 2024
By utilizing data collected from past stays, such as guest preferences and behavior, you can craft customized experiences that resonate with each guest. It not only enhances guest satisfaction but also boosts loyalty and repeat business. Initially, identifying your most effective channel is crucial.
Unlock Your Hotel Potential: Top 3 Business Intelligence Myths
Revenue Hub
NOVEMBER 19, 2024
Myth 1: A Siloed System Is Business Intelligence In the hotel industry, it’s common to use separate systems for reservations, property management, customer relationship management (CRM), and accounting. By breaking down silos, hotels can make more informed decisions that enhance guest satisfaction and drive revenue growth.
What is a Hotel PMS? All about Hotel Property Management System
Hotelogix
SEPTEMBER 12, 2024
The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making. It should simplify reservations and integrate with a channel manager for real-time OTA distribution. It offers features like quick reservations, allowing you to book rooms in seconds.
Difference Between Online Booking and Travel Agency
Hotelogix
SEPTEMBER 19, 2024
Online Booking vs. Travel Agency: The Basics Online Booking refers to the process where travelers directly reserve accommodations through websites or mobile apps, often referred to as Online Travel Agencies (OTAs) like Booking.com, Expedia, or Airbnb. They can modify their bookings anytime without needing to consult an agent.
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Strategies to enhance Front Desk Operations in a Hotel
Hotelogix
OCTOBER 30, 2024
Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.
The Ultimate Guide to Chatbots in Hotel Industry
InnQuest
OCTOBER 25, 2023
Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.
Attribute-Based Selling In the Hotels Industry- Hotelogix
Hotelogix
AUGUST 13, 2024
In contrast, ABS breaks down room features into individual attributes, allowing guests to build their ideal room experience by selecting the desired features. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.
Hotel Booking Engine Essentials: An Introductory Guide for Hoteliers
STAAH
JUNE 4, 2024
A hotel booking engine is a software application integrated into a hotel’s website, allowing guests to reserve rooms directly. Secure Payment Gateway: Once guests finalize their bookings, the booking engine securely processes payments, encrypting sensitive information to ensure data protection.
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Revenue Management from the Front Desk Manager Perspective
Revenue Hub
JUNE 18, 2024
The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.
Key Work Areas and Features of Hotel Management Software Small Hotel Owners Need to Access
Hotelogix
FEBRUARY 4, 2024
Reservation management: This feature allows you to manage all your reservations from a single dashboard. You can see which rooms are available, which are booked, and which guests are checking in and out. You can also cancel or modify reservations based on guests' requirements here.
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How Hotel Reception Staff Influence Revenue Management
Revenue Hub
JUNE 11, 2024
Personalized Service Reception staff have the opportunity to provide personalized service, significantly enhancing the guest experience. By noting guest preferences and special requests, they can offer tailored recommendations and solutions.
Optimizing Hotel Bookings: How to Solve Booking Inefficiencies
Revenue Hub
FEBRUARY 6, 2024
By mitigating these friction points, hotels can not only elevate their online reservation experience for customers but also significantly enhance their bookings. Some potential guests will, of course, simply retry. Reducing friction in the hotel booking process is a critical strategy for increasing revenue and profitability.
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Successful Outbound Sales Strategies for the Voice Channel
Revenue Hub
OCTOBER 17, 2024
The focus tends to be on inbound calls — guests reaching out with specific needs. NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date But what if your reservations team could proactively drive bookings and fill your rooms more consistently?
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AI in the hospitality industry: Guide to artificial intelligence for hotels
SiteMinder
JULY 10, 2024
This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.
Thoughtful Thursday: What is STAAH CRS?
STAAH
FEBRUARY 14, 2024
In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS?
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Everything You Need To Know About Hotel Operations Management
InnQuest
SEPTEMBER 12, 2023
These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.
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How To Avoid Overbooking In the Hotel Industry
Revenue Hub
OCTOBER 18, 2023
They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?
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How Kabannas Surpassed Average Conversion Rates 90x
Revenue Hub
AUGUST 21, 2024
conversion rate The Challenges To differentiate on the market and mark the arrival of the new brand to the properties, Kabannas aimed to put the guest in charge of their digital journey and interactions with the hotels. For context, the average performance of any hospitality email campaign in EMEA is a 2.9% click-through rate and 0.4%
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Front Office Department in Hotel: Everything You Need to Know
Revfine
DECEMBER 9, 2023
Front Office Department in Hotel The front office department in a hotel is a critical area where guests first encounter hotel staff. It manages key functions like reservations, guest services, and check-ins/check-outs.
Unlocking hotel success: Essential hotel reports you need
Hotelogix
JANUARY 30, 2024
Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.
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Choice sets quarterly revenue record for Q2
Hotel Business
AUGUST 8, 2023
“Choice Hotels generated record revenues, fueled by our best-in-class hotel conversion and reservation-delivery capabilities as well as our success in integrating Radisson Hotels Americas ahead of schedule,” said Patrick Pacious, president/CEO, Choice Hotels. Power 2023 North America Hotel Guest Satisfaction Index Study.
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