Remove Guest Satisfaction Remove Regulatory Compliance Remove Training
article thumbnail

Role of hotel operations manager: Duties & responsibilities

SiteMinder

Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue. A well-managed hotel not only improves guest satisfaction but also directly impacts profitability. Guests expect higher service levels to justify premium pricing.

article thumbnail

Managing a large hotel? You need cloud-based hotel management software.

Hotelogix

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Your staff can quickly learn the nitty gritty of the solution with your vendor-provided training.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Building trust through technology

Hotel Business

Power outages, inconsistent dual-tone multifrequency (DTMF) signaling and liability risks associated with guest privacy infringement are just a few of the potential pitfalls of relying on VoIP-based PBX systems for emergency communications. Our CabView solution seamlessly aligns with these evolving standards.

article thumbnail

Hospitality training: Courses and programs for hotels

SiteMinder

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

article thumbnail

Lesser-known roles: how to become a hotel inspector

Les Roches

This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments. In addition to these day-to-day operations, they may also review the effectiveness of staff training programs and customer complaint protocols.

article thumbnail

Hotel waste management: Plan and guide for hotels

SiteMinder

However, it’s not just about following rules – more and more guests want an eco-friendly experience, so demonstrating sustainability through effective waste practices boosts your reputation and guest satisfaction.

article thumbnail

How to start a hotel management company

Les Roches

Entrepreneurs entering the hotel management sector must focus on operational efficiency, cost optimization and revenue generation strategies to achieve sustainable growth and success Staff recruitment and training: recruiting and retaining skilled and motivated staff is essential for delivering exceptional guest experiences.