Hotelogix

OCTOBER 10, 2024

Self-check-in app lets hotel guests check in without standing in long lines at the front desk. This technology connects with the hotel property management system (PMS), ensuring real-time updates on room availability, guest data, and payments. How Does Self-Check-In Work? Read Also: How to Quicken Check-in Process?

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Food and Beverage: Restaurants, bars and room service are vital revenue streams.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

JULY 5, 2024

Hotel reservation software for small hotels is like a super helper that makes booking rooms easy and keeps guests happy. It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.  It also sends out automatic emails or messages to guests. 

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews. Handling these queries manually can lead to overbookings.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. Understanding Hotel Operations Management Hotel operations management involves overseeing and coordinating all activities within a hotel to ensure its efficient and profitable functioning.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

OCTOBER 20, 2023

In today’s competitive hotel industry, staying ahead of the curve requires more than just providing excellent service; it also involves making informed decisions that impact your bottom line. One such decision that has a significant effect on hotel revenue is choosing the right Customer Relationship Management (CRM) software.

Guest Satisfaction 130

Guest Satisfaction Information Book Marketing 130

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

APRIL 3, 2023

For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks. How Digital Tools and Mobile Technology are Streamlining Operations Utilizing digital tools and mobile technology can streamline operational tasks for your hotel and enhance the guest experience.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Hotelogix

APRIL 22, 2024

By utilizing data collected from past stays, such as guest preferences and behavior, you can craft customized experiences that resonate with each guest. It not only enhances guest satisfaction but also boosts loyalty and repeat business. Initially, identifying your most effective channel is crucial.

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Hotel Business

SEPTEMBER 3, 2024

If each reservation is on a separate system, then somebody—either the guest or a member of a hotel’s team—needs to adjust all bookings separately, or risk wasting hotel capacity and disappointment—lost revenue and guest satisfaction. The answer lies in modern property management systems (PMS).

Guest Satisfaction 104

Guest Satisfaction Reservations Book Presentation 104

Modern Restaurant Management

SEPTEMBER 17, 2024

By reorienting the focus from rooms to guests, RevPAG unveils new opportunities for understanding and optimizing F&B operations, ultimately driving both guest satisfaction and profitability, and increasing revenue beyond the room. A PMS serves as the central nervous system for hotel operations, including F&B management.

Guest Satisfaction 100

Guest Satisfaction Server Training Reservations 100

Larry Mogelonsky

NOVEMBER 12, 2024

Up until now, the answer to this question was always the property management system (PMS). This is doubly true for budget, limited service, midscale or other categories where ‘heads in beds’ is the sole objective. Without properly administered rooms inventory, you have nothing.

Budgeting 130

Budgeting Guest Satisfaction Pricing Guest Services 130

Hotelogix

OCTOBER 17, 2024

We are ready to bet that you typically visit the website, understand the products and services, read reviews from other customers, and finally decide to buy. Upselling An online booking system helps with upselling by presenting guests with additional services or upgrades during the reservation process. A lot, right?

Book 130

Book Reservations Demo Information 130

InnQuest

OCTOBER 17, 2023

In this article, we will dive into seven distinctive categories of the hotel guest profile and explore their characteristics in detail, shedding light on what drives each group. They seek streamlined processes, prompt services, and a serene workspace.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

Hotelogix

OCTOBER 11, 2024

Understanding the intricacies of no-shows is important for effective hotel management. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. This includes preparing rooms, staffing, and ensuring all services are ready for guests.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Revenue Hub

OCTOBER 11, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Personalization in hospitality has evolved beyond just recognizing a guest’s name — it’s about tailoring services, amenities, and communications to meet individual preferences.

Catering 85

Catering Guest Satisfaction Book Article 85

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

Revenue Hub

AUGUST 29, 2024

NB: This is an article from Atomize , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date It’s not just about staying ahead of the curve – it’s about ensuring smooth and efficient operations that empower your staff to focus on what truly matters: delivering personalized services that enhance the guest experience.

Guest Satisfaction 96

Guest Satisfaction Housekeeping Article Reservations 96

Hotelogix

OCTOBER 4, 2024

Why Choosing the Right Channel Manager Matters Choosing the right OTA channel manager is important because it can impact your hotel’s efficiency, revenue, and guest satisfaction. Save Time: Automating manual tasks like updating room availability and pricing frees up your team to focus on guest services.

Pricing 130

Pricing Guest Satisfaction Book Demo 130

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Business

APRIL 16, 2024

From tableside to in-room dining, the Toast for Hotel Restaurants platform will integrate with Cambria’s and Radisson’s property management systems (PMS) to power dining experiences for guests. Toast is also a qualified vendor for Choice’s other brands. Cambria and Radisson hotels will also use Toast Payments.

Back of House 115

Back of House Guest Satisfaction Beverage Operations Server 115

Hotelogix

JULY 18, 2024

Hotel forecasting, also known as hotel demand forecasting, is a strategic process that predicts future demand for hotel rooms and services based on historical data, market trends, and various influencing factors. Read Also: Key Hotel Management System Reports Hotel forecasting is a critical practice for you and your revenue manager.

Guest Satisfaction 130

Guest Satisfaction Budgeting Book Pricing 130

InnQuest

OCTOBER 25, 2023

Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions. This data can be harnessed to refine marketing strategies, optimize service offerings, and boost overall operational efficiency.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

SiteMinder

SEPTEMBER 2, 2024

Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. This can include offering room upgrades, additional amenities such as spa treatments or dining packages, early check-in or late check-out options, and other premium services.

Guest Satisfaction 96

Guest Satisfaction Book Definition Blog 96

Hotel Business

NOVEMBER 12, 2024

At the same time, the more fluid, intuitive and easy-to-use a hotel’s loyalty program is, the better the opportunities are for upgrading guests and promoting guest satisfaction and repeat visits. In fact, loyal guests spend, on average, 22.4% more than sporadic guests and have 28% longer stays.

Cost Reduction 59

Cost Reduction Property Management Guest Satisfaction Guest Services 59

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotelogix

MAY 16, 2024

This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency.

Front Desk Operations 130

Front Desk Operations Book Reservations Property Management 130

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

STAAH

OCTOBER 15, 2024

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. 7 Must-Have Software for Hotels 1.

POS Systems 82

POS Systems Book Pricing Catering 82

Hotelogix

FEBRUARY 1, 2024

Independent hotels stand out in the bustling hospitality industry with their unique charm and personalized service. However, these quaint establishments often face towering challenges behind the scenes, particularly when managing and streamlining their daily operations. It has to be a cloud-based hotel management software.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

NOVEMBER 7, 2024

Use Dynamic Pricing: Automate Pricing with Tools: Use tools or software (like a Property Management System or PMS) to automate your pricing decisions. Many guests are willing to pay a little more for extra comfort. Cross-Sell Other Services: Offer guests extra services like spa treatments, dining experiences, or local tours.

Pricing 130

Pricing Book Events Demo 130

InnQuest

AUGUST 8, 2023

This approach not only strengthens the hotel’s brand but also fosters customer loyalty, as guests are more likely to return to a hotel that consistently offers attractive prices and excellent service. Improved Inventory Management: Implementing seasonal pricing allows hotels to manage their inventory more efficiently.

Pricing 220

Pricing Guest Satisfaction Blog Budgeting 220

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 104

Guest Satisfaction Housekeeping Maintenance Pricing 104