Revenue Hub

FEBRUARY 15, 2023

NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for. Attribute-based pricing is becoming an increasingly popular pricing model in the hotel industry.

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Guest Satisfaction Pricing Book Reservations 98

InnQuest

APRIL 3, 2023

For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks. How Digital Tools and Mobile Technology are Streamlining Operations Utilizing digital tools and mobile technology can streamline operational tasks for your hotel and enhance the guest experience.

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Training Property Management Special Events Guest Satisfaction 222

Hotelogix

JULY 5, 2024

Hotel reservation software for small hotels is like a super helper that makes booking rooms easy and keeps guests happy. It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.  It also sends out automatic emails or messages to guests. 

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Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews. Handling these queries manually can lead to overbookings.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

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Guest Satisfaction Book Information Property Management 130

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

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Guest Satisfaction Book Communication Catering 52

Hotelogix

NOVEMBER 7, 2024

In hospitality, the term "hospitality" goes beyond just providing service—it’s about creating a warm, welcoming environment where guests feel like part of the family. As hoteliers, our goal is simple: deliver exceptional service that makes every guest feel special. Guest satisfaction.

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Guest Satisfaction Training Demo Housekeeping 130

InnQuest

AUGUST 8, 2023

This approach not only strengthens the hotel’s brand but also fosters customer loyalty, as guests are more likely to return to a hotel that consistently offers attractive prices and excellent service. Improved Inventory Management: Implementing seasonal pricing allows hotels to manage their inventory more efficiently.

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Pricing Guest Satisfaction Blog Budgeting 220

Hotelogix

NOVEMBER 29, 2024

Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. To replace the meticulous and mundane hotel workflow strategies, property management software comes into play. Hotel management software can alert all users of the slightest malfunction anywhere in your hotel.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Modern Restaurant Management

SEPTEMBER 14, 2021

SBCI) in 1991 in the property management accounting department. TheFork and SevenRooms have joined forces to offer an exclusive and unique combination of services aimed at helping restaurants increase online reservations while seamlessly managing their front of house and guest experiences. Local Hero Debuts.

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Accounting L&D Marketing POS Systems 173

InnQuest

OCTOBER 20, 2023

In today’s competitive hotel industry, staying ahead of the curve requires more than just providing excellent service; it also involves making informed decisions that impact your bottom line. One such decision that has a significant effect on hotel revenue is choosing the right Customer Relationship Management (CRM) software.

Guest Satisfaction 130

Guest Satisfaction Information Book Marketing 130

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Experience Stage : This stage occurs during the guest’s stay at your hotel.

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Book Blog Reservations Information 222

STAAH

NOVEMBER 19, 2024

Empathy: Understanding Guests’ Needs The ability to understand and anticipate guests’ emotions and needs is key to delivering top-notch service. Exceptional hospitality professionals put themselves in the guests’ shoes, ensuring every interaction feels personalized and thoughtful.

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Guest Satisfaction Communication Workshop Concierge 97

Hotel Business

NOVEMBER 26, 2024

GraceSoft , Urban Park Hotel Collection and LodgeTender have integrated their portfolios to form what they call the largest independent hotel service and membership network, serving more than 2,000 independent hotels across the globe. Independent membership brand: The Urban Park Hotel Collection provides a non-franchise membership model.

Guest Satisfaction 59

Guest Satisfaction Reservations Property Management Book 59

InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. An effective strategy that can help is to upsell additional services or products relevant to customers. Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue.

Book 220

Book Reservations Communication Pricing 220

Hotelogix

APRIL 22, 2024

By utilizing data collected from past stays, such as guest preferences and behavior, you can craft customized experiences that resonate with each guest. It not only enhances guest satisfaction but also boosts loyalty and repeat business. Initially, identifying your most effective channel is crucial.

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

InnQuest

OCTOBER 17, 2023

In this article, we will dive into seven distinctive categories of the hotel guest profile and explore their characteristics in detail, shedding light on what drives each group. They seek streamlined processes, prompt services, and a serene workspace.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

Hotel Business

APRIL 16, 2024

From tableside to in-room dining, the Toast for Hotel Restaurants platform will integrate with Cambria’s and Radisson’s property management systems (PMS) to power dining experiences for guests. Toast is also a qualified vendor for Choice’s other brands. Cambria and Radisson hotels will also use Toast Payments.

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Back of House Guest Satisfaction Beverage Operations Server 115

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

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Guest Services Customer Service Book Demo 130

Revenue Hub

NOVEMBER 19, 2024

Myth 1: A Siloed System Is Business Intelligence In the hotel industry, it’s common to use separate systems for reservations, property management, customer relationship management (CRM), and accounting. By breaking down silos, hotels can make more informed decisions that enhance guest satisfaction and drive revenue growth.

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Guest Satisfaction Reservations Information Article 107

Hotelogix

FEBRUARY 1, 2024

Independent hotels stand out in the bustling hospitality industry with their unique charm and personalized service. However, these quaint establishments often face towering challenges behind the scenes, particularly when managing and streamlining their daily operations. It has to be a cloud-based hotel management software.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

InnQuest

OCTOBER 25, 2023

Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions. This data can be harnessed to refine marketing strategies, optimize service offerings, and boost overall operational efficiency.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Inventory and supplier management Efficiently managing inventory for dining, bars, and room amenities is vital yet challenging.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Revenue Hub

AUGUST 29, 2024

NB: This is an article from Atomize , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date It’s not just about staying ahead of the curve – it’s about ensuring smooth and efficient operations that empower your staff to focus on what truly matters: delivering personalized services that enhance the guest experience.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Article Reservations 109

Hotel Business

SEPTEMBER 3, 2024

If each reservation is on a separate system, then somebody—either the guest or a member of a hotel’s team—needs to adjust all bookings separately, or risk wasting hotel capacity and disappointment—lost revenue and guest satisfaction. The answer lies in modern property management systems (PMS).

Guest Satisfaction 104

Guest Satisfaction Reservations Book Presentation 104

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

Revenue Hub

NOVEMBER 9, 2023

When it comes to finding the perfect hotel software to power seamless operations and guest experience, there’s no one-fits-all solution. NB: This is an article from WebRezPro That’s because when it comes to delivering a great guest experience, every property is unique. Can they purchase ancillary services at the time of booking?

Guest Satisfaction 108

Guest Satisfaction Book Article Property Management 108

Hotelogix

MAY 16, 2024

This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency.

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Front Desk Operations Book Reservations Property Management 130

Revenue Hub

OCTOBER 11, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Personalization in hospitality has evolved beyond just recognizing a guest’s name — it’s about tailoring services, amenities, and communications to meet individual preferences.

Catering 106

Catering Guest Satisfaction Book Article 106

Hotelogix

JULY 18, 2024

Hotel forecasting, also known as hotel demand forecasting, is a strategic process that predicts future demand for hotel rooms and services based on historical data, market trends, and various influencing factors. Read Also: Key Hotel Management System Reports Hotel forecasting is a critical practice for you and your revenue manager.

Guest Satisfaction 130

Guest Satisfaction Budgeting Book Pricing 130

InnQuest

JULY 17, 2023

By providing exciting packages and discounts, you’ll entice guests to choose your hotel as their ultimate summer escape. Revamp Your Menu: A well-crafted menu can be a gateway to guest satisfaction. Treat your guests to a complimentary breakfast that energizes them for a day of summer adventures.

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Catering Guest Satisfaction Blog Marketing 130

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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POS Systems Guest Satisfaction Training Front of House 130

Hotelogix

OCTOBER 17, 2024

We are ready to bet that you typically visit the website, understand the products and services, read reviews from other customers, and finally decide to buy. Upselling An online booking system helps with upselling by presenting guests with additional services or upgrades during the reservation process. A lot, right?

Book 130

Book Reservations Demo Information 130

Hotelogix

OCTOBER 11, 2024

Understanding the intricacies of no-shows is important for effective hotel management. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. This includes preparing rooms, staffing, and ensuring all services are ready for guests.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Hotelogix

OCTOBER 4, 2024

Why Choosing the Right Channel Manager Matters Choosing the right OTA channel manager is important because it can impact your hotel’s efficiency, revenue, and guest satisfaction. Save Time: Automating manual tasks like updating room availability and pricing frees up your team to focus on guest services.

Pricing 130

Pricing Guest Satisfaction Book Demo 130

Modern Restaurant Management

SEPTEMBER 17, 2024

By reorienting the focus from rooms to guests, RevPAG unveils new opportunities for understanding and optimizing F&B operations, ultimately driving both guest satisfaction and profitability, and increasing revenue beyond the room. A PMS serves as the central nervous system for hotel operations, including F&B management.

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Guest Satisfaction Server Training Reservations 100